Genesys, Voice Engineering Fusion Plus Solutions

5.0 - 6.0 years

5 - 6 Lacs

Hyderabad, Telangana, India

On-site

Job Responsibilities: Provide extensive Voice Engineering and telephony expertise, particularly with the Genesys 8.x platform architecture. Perform Genesys GVP (Genesys Voice Platform) environment setup, comprehensive troubleshooting, and ongoing support. Set up and provide support for Nuance ASR (Automatic Speech Recognition) and TTS (Text-to-Speech) systems. Handle all necessary Genesys configurations specifically required for GVP functionality. Manage application deployments, including requesting ACLs/Firewalls and coordinating with third-party vendors. Design, document, and maintain test environments relevant to GVP/IVR (Interactive Voice Response) systems. Apply strong knowledge of the Genesys Framework (Configuration and Management components). Utilize working knowledge of SIP media gateways and Session Border Controllers (e.g., Cisco, Acme, SONUS). Employ working knowledge of CI/CD tools, specifically AWS EKS (Amazon Elastic Kubernetes Service). Demonstrate expertise with network and common data center infrastructure. Required Skills: Extensive experience with Genesys 8.x platform architecture. Proficiency in Genesys GVP environment setup, troubleshooting, and support. Ability to set up and support Nuance ASR and TTS systems. Capability to handle Genesys configuration required for GVP. Working knowledge on CI/CD tools, including AWS EKS. Excellent interpersonal, collaboration, and communication skills. Good to Have: Domain experience within the Contact Center industry.

Posted 6 days ago

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