Accounts Receivable - Senior Associate

As a part of the order-to-cash process, your role will involve understanding and applying the principles relevant to this process. You should be capable of independently handling tasks assigned to you, such as collections and cash application, ensuring compliance with specific client processes in terms of Turnaround Time (TAT) and accuracy. For collectors, your responsibilities will include voice calling, dispute management, and customer account reconciliation. As a cash applicator, you will be expected to carry out tasks like cash application, account reconciliation, dispute management, and optionally voice calling. It is preferable for you to have a clear understanding of debit and credit transactions, basic accounting knowledge, and familiarity with SAP. Your ability to comprehend client expectations and requirements is crucial. You should consistently strive to meet and exceed Service Level Agreements (SLAs) and customer deliverables, taking ownership of problem-solving and effectively communicating any issues or proposed solutions. Building and maintaining relationships with your line manager, colleagues, and stakeholders is essential. It is important that you have a clear understanding of your role, including the expectations set for you and the measurable outcomes. By aligning your efforts with the organization's overarching goals and fostering a collaborative spirit, you contribute to a positive work environment. You should be open to change management and adept at identifying and addressing anomalies or discrepancies in a structured manner. Effective communication is key, whether it's presenting information confidently, actively listening to others, or articulating your thoughts clearly. In summary, your role requires a Bachelor's degree in Commerce (B.Com) and entails proactive involvement in order-to-cash processes, client management, problem-solving, and effective communication to drive operational excellence and deliver value to our clients.,