Senior Engineer - Collaboration

Education Qualification :
Any Graduate Skills :
Tertiary -> Behavioral | Aptitude | Information Processing | 2 - Knowledgeable Primary -> Technology | Collaboration and Messaging Roles | Skype Administrator | 2 - Knowledgeable Tertiary -> Domain | IT in Banking | Customer Support | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Primary -> Technology | Unified Communications Platforms | Microsoft | 1 - Aware Certification :
Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203 Details: Technical Skills: - Messaging - Understanding of Microsoft Exchange Server 2010/2013/2016 and O365 - Troubleshoot Exchange Active Sync (EAS) related incidents - Unified Communication and Collaboration- Understanding of various services in UCC portfolio; for e.g., Teams, OneDrive, SharePoint etc., - LDAP- Basic Active Directory user administration - End-User- Outlook 2013/2016/2019/ProPlus/Mobile clients, Teams, desktop/mobile clients and OneDrive/BOX desktop sync - PowerShell- Basic PowerShell scripting knowledge Functional Skills: - Messaging Engineers primary responsibility is to provide support to an organizational - Messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance and addressing repetitive end user incidents and requests within the specified SLA. - This role also spills over to the bigger Unified Communication and Collaboration (UCC) support including SOP based administration of Teams, OneDrive, BOX, SharePoint, Yammer etc., - Monitor, Report, Administer, Troubleshoot, and provide L1 support for email infrastructure - Address end user incidents and requests related to email and UC services access including any remote desktop troubleshooting - Update the support ticket with the progress - Incident Management - Understand SOP documents and consult L2 team in case of any discrepancies