IT Service Manager

ITSM Service Manager

5+ years of experience

Ensure IT services are delivered effectively and meet business needs.

Provide guidance, support, and encouragement to the service team.

Manage and resolve IT incidents promptly to minimize business impact and perform root cause analysis.

Plan and implement changes to IT services effectively.

Maintain relationships with key stakeholders to understand their needs and communicate the value of services.

Identify opportunities to enhance service delivery and implement best practices.

Ensure SLAs are met and negotiate and enforce them.

Manage relationships with external vendors and ensure they meet contractual obligations.

Nurture customer relationships and address customer complaints.

Develop and review service strategies to meet customer needs and improve service quality.

Monitor service performance, identify areas for improvement, and prepare reports for senior management.

Ensure IT services comply with relevant regulations and security standards.

ITIL Certification required and understanding of Cargo systems would be an advantage

Neudesic is an Equal Opportunity Employer

Neudesic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

Neudesic is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. Neudesic will be the hiring entity. By proceeding with this application, you understand that Neudesic will share your personal information with other IBM companies involved in your recruitment process, wherever these are located. More Information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: https://www.ibm.com/us-en/privacy?lnk=flg-priv-usen

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