Engineer - Dealer Management System

Atul Auto

1 - 3 years

2 - 5 Lacs

bavla ahmedabad

Posted:6 hours ago| Platform:

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Skills Required

software support dealer management system erp training user training dms sql server sql support crm software support engineer

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Communicate with stakeholders and the developer team for new requirements.
Verify changes on the UAT server, take proper downtime, and then implement in the PRD server.
Knowledge of software integration (e.g., DMS to SAP, SAP to DMS).
Should have an understanding of
Dealer Management Software
(Pre Sales, Sales, Spares, Service, Warranty, CRM, etc. Module) and
Lead Management Software
.
Provide end-user support to end users via email, phone, web, and in person
Troubleshoot software and identify root causes of software problems
Obtain and log customer feedback for process improvement
Business Blueprint Document of software support activities thoroughly, accurately, and on time
Provide Training to the Dealer Team and Field Staff, etc.

Preferred candidate profile

Bachelor's Degree in Computer Science or Computer Engineering.
A bachelor's degree in computer science or computer engineering is required, as is a minimum of 1+ years of experience in software design, testing, troubleshooting, and/or implementations.
Must work well independently or as part of a team of software analysts and support technicians.
Good communication skills and the ability to work well with people at all levels (technical, non-technical, etc.) are essential.
Strong analytical and problem-solving skills are a must.

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