289 Desktop Troubleshooting Jobs

Role & responsibilities 1) Monitor the Bin in which tickets are assigned to the engineer 2) Provide Hands and Feet support on the tickets assigned to the engineer 3) Ensure tickets are assigned to correct team in case they have been wrongly assigned 4) Update the ticket with resolution steps and choose correct resolution category and close the ticket on time 5) For critical incidences, the required data such as Ping and Trace, etc. response is taken from/ for process and given to service desk 6) Troubleshooting and resolving OS related issues 7) Troubleshooting and resolving mail client and collaboration client related issues 8) Configuring the print solution and resolving printing problems of the users 11) Install OS & office applications on the client. 12) Installation and troubleshooting of issues related to Citrix client, AWS Client, AVD Client, VMWare Client, RDP Client 13) Installation/removal of software packages on endpoints. 14) Resolving basic network connectivity, VPN related issues on the Endpoints 15) Ensure adherence to security policy of EXL. 16) Update desktops, laptops with latest updates, security patches etc.

Designation: Desktop support Engineer Experience: 0 – 2 Year Qualification: Any degree/Any Graduate (2017 to 2024 ) Gender: Male /Female Salary: 2Lpa to 3.25Lpa Location: Chennai , Hyd , Bangalore Contact call or what up Subhasri HR 7550 143 827 Required Candidate profile Need to bring resume hardcopy and passport size photo. Fresher and experience can apply Perks and benefits Medical insurance, cab facility

Join with us IT Infrastructure L1 Support | Mumbai(On-site) Are you passionate about IT support and love solving technical challenges? Heres your chance to work with one of Indias fastest-growing financial services firms! Position: IT Infrastructure L1 Support Location: Mumbai , Bangalore, India Experience: 2 3 years Notice period : Immediate - short joiners (Serving np) * Note : Profiles that are matches with above criteria will be contacted for further process. What You’ll Do Be the first point of contact for IT-related queries via phone, email, and ticketing systems. Troubleshoot issues like: Password resets Printer & email setup Software installations Desktop/laptop support Basic networking Escalate complex cases to L2/L3 teams with clear documentation. Maintain the ticketing system and update the knowledge base. Support users with basic IT training and guidance. Assist in hardware/software maintenance and system monitoring. What You’ll Bring A diploma or degree in IT (preferred). Basic understanding of Windows, macOS, or Linux. Familiarity with MS Office, ticketing tools (e.g., ServiceNow, Jira). Strong troubleshooting and communication skills. A customer-first mindset and the ability to stay calm under pressure. What You’ll Gain Exposure to enterprise-grade IT infrastructure in a regulated financial ecosystem. Mentorship from senior technology leaders. A supportive team that values learning, innovation, and ownership. Reporting To: Associate Director – Technology Ready to launch your IT career with impact? Click Apply Now using the link.

Responsibilities: Configuration of desktops & laptops to the new joiners. Configuration of desktops for Work at home employees. Maintain inventory of Hardware assets. Address user tickets regarding hardware, software, and networking. Ask targeted questions to diagnose problems. Guide users with simple, step-by-step instructions. Conduct remote troubleshooting. Test alternative pathways until you resolve an issue. Record technical issues and solutions in logs. Direct unresolved issues to the next level of support personnel. Skills required: Excellent knowledge of desktop and laptop & printer hardware. Excellent knowledge of desktop/laptop internal components. Hands-on hardware troubleshooting experience. Hands-on troubleshooting experience on MS Tools Outlook configuration, excel, ppt etc. Extensive equipment support experience. Working technical knowledge of current protocols, operating systems, and standards. Ability to operate tools, components, and peripheral accessories. Personal Attributes: Strong customer service orientation. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Good written, oral, and interpersonal communication skills. Ability to conduct research into PC and software issues and products as required. Ability to present ideas in business-friendly and user-friendly language. Highly self-motivated and directed. Keen attention to detail. Team-oriented and skilled in working within a collaborative environment. Willing to work in shifts & on weekends. Educational qualifications B.E in Computer science, E & C, Information Science Diploma in Computer science, E & C, Information Science BCA Preferred Location Also, employee willing to work in rotational shift and Nightshift

Roles and Responsibilities Provide desktop support to end-users, troubleshooting hardware and software issues on Windows operating systems. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Troubleshoot LAN connectivity issues using tools like DNS, DHCP, Active Directory. Perform OS installations (Windows) and outlook configuration for new hires. Utilize ticketing tools to track and manage service requests from clients. Desired Candidate Profile 1-2 years of experience in Desktop Support or related field. BCA degree in Computers or Computer Applications required; relevant certifications preferred. Proficiency in PC assembling, software installation, desktop troubleshooting, windows installation, active directory management.

Desktop Admin Officer (Female) Location: Phase 8B, Mohali Experience: 6 months to 1 year Salary Range: 12,000 15,000/month Preference: Female candidates preferred Job Type: Full-time, On-site About the Role: We are looking for a hardworking and growth-oriented Desktop Admin Officer to join our team. The ideal candidate should have basic knowledge of computer systems and a willingness to learn and grow in the IT field. This is a great opportunity for someone at the start of their career who is eager to gain hands-on experience. Key Responsibilities: Assist in setting up desktops, laptops, and other office devices. Perform software installations, updates, and basic configurations. Troubleshoot basic issues related to hardware, software, printers, and networking. Coordinate with senior IT team members for escalated support needs. Maintain records of assets and system configurations. Ensure proper documentation and follow-up on support requests. Maintain cleanliness and organization of workstations. Key Requirements: Basic knowledge of Windows operating system . Familiarity with computer setup and basic software installation . Ability to identify and troubleshoot minor system, hardware, or network issues . Good verbal and written communication skills. Eagerness to learn and grow in the IT/technical field . Team player with a proactive attitude. How to Apply Interested candidates are invited to submit their resume, to hr@xtecglobal.com with the subject line: Application – Desktop Officer Admin – [Your Name]”

What is DNS & DHCP and its use ? -What is IMAC in asset Management? -What is Office 365 & its Licences ? ( Different between E1 & E3 License) ? -What are the steps for network printer installation ? -How to add a system in Domain and what are the steps for that ? -What is the difference b/w incident & service request ? -What is theResponse & resolution time for P1, P2 & P3 tickets ? -What the default IP address ranges for Class A, B, C, and D ? -What is the use of tracert command ? -What is BSOD error and how to resolve it ? -Reason for 3 beep sound and continuous beep sound in system ? -My system was previously on sharing mode and it was used by 4-5 other users as well but now i want to restrict others users to login and use it individually ? How -Difference between OST & PST file? -What is reason for trust relationship error & how to resolve it? -Difference between Pop 3 and exchange ? -If there is a RAM issue and system is not booting up how will you resolve it in a system ?

Maintain accurate inventory of all IT hardware across all sites. Conduct physical verification of all production and non-production of IT hardware Reconciliation of physical inventory Vs. fixed asset register Vs. tracking tool (GI) Vendor coordination and follow ups. Ticket management within prescribed SLA within required tools Process adherence & compliance regarding asset management. Technology asset management is an essential responsibility.

Seasoned Desktop Support Engineer optimizing IT infrastructure and enhancing user productivity. Expertise in cloud-based systems, cybersecurity, and AI-driven troubleshooting,

Candidate must have: Infrastructure Knowledge – Experience in supporting meeting rooms and video conferencing (VC) rooms. Coordination Skills – Ability to support network and server administrators, and coordinate.

Job Title: Desktop Support Engineer Position Overview We are seeking a dedicated and skilled Desktop Support Engineer to join our dynamic team. This role is essential in ensuring that our employees have the necessary technical support to perform their duties efficiently. As a Desktop Support Engineer, you will be responsible for troubleshooting and resolving hardware and software issues, providing exceptional IT support, and maintaining a seamless desktop environment. This position offers an exciting opportunity for individuals looking to grow their careers in the IT support field. Key Responsibilities Provide on-site technical support for desktop hardware and software issues. Diagnose and resolve technical problems related to computer systems, networking, and peripherals. Install, configure, and maintain desktop systems and applications. Assist users with troubleshooting and resolving desktop-related issues in a timely manner. Collaborate with the IT team to implement and maintain IT policies and procedures. Document and track support requests using ticketing systems. Conduct regular maintenance and updates on desktop systems to ensure optimal performance. Provide training and support to end-users on new technologies and software applications. Participate in IT projects and initiatives as required. Qualifications The ideal candidate will possess a strong foundation in computer engineering and a passion for technology. We are looking for individuals who are proactive, detail-oriented, and possess excellent problem-solving skills. The following qualifications are required: Bachelor's degree in Computer Science, Computer Engineering, or a related field. 0 to 4 years of experience in desktop support or a related IT support role. Strong knowledge of computer hardware, software, and networking concepts. Proficiency in troubleshooting desktop issues and providing effective solutions. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Familiarity with IT support ticketing systems is a plus. Additional Information This is a full-time position with a day schedule, and the work mode is on-site. We have multiple openings for this role across various locations, including Other Gujarat, Other Maharashtra, Other Karnataka, and All India. The annual salary for this position is 2,00,000, and we are looking to fill 10 positions. If you are passionate about technology and eager to contribute to a supportive and innovative work environment, we encourage you to apply for the Desktop Support Engineer position. Join us in making a difference in the IT landscape!

You are seeking a skilled and experienced Hardware Networking Engineer to join the team. Your role will involve expertise in various hardware technologies, including optical fiber networking, Cat6 and Cat6A networking, Wi-Fi networking, EPEBX and IPEBX networking, camera installation and configuration, laptop and desktop troubleshooting, server installation and configuration, and access control systems. Responsibilities: - In-depth knowledge and hands-on experience in designing, implementing, and troubleshooting optical fiber networking infrastructure. - Proficiency in the installation, termination, and testing of Cat6 and Cat6A cabling systems, following industry standards and best practices. - Strong understanding of Wi-Fi networking principles, including access point deployment, channel allocation, security protocols, and troubleshooting techniques. - Expertise in the setup, configuration, and maintenance of EPEBX and IPEBX systems, incorporating VoIP protocols, SIP trunking, and integration with telecommunication networks. - Hands-on experience in installing, configuring, and troubleshooting surveillance camera systems, such as IP cameras, DVRs, NVRs, and related software applications. - Proficient in diagnosing and resolving hardware and software issues related to laptops and desktop computers, including hardware upgrades, driver installations, and operating system troubleshooting. - Familiarity with server hardware components, operating systems, and basic server administration tasks. - Understanding of access control systems, particularly attendance machines, including installation. Requirements: - Design, implement, and maintain optical fiber, Cat6, Cat6A, Wi-Fi, EPEBX, and IPEBX networks. - Install, configure, and troubleshoot surveillance camera systems. - Provide technical support for laptop and desktop hardware and software issues. - Assist with basic server installation and configuration tasks. - Manage access control systems, including attendance machines. This is a full-time position with a work experience requirement of 1 to 2 years, located in Nagpur. The salary range offered is between 15k to 20k CTC. The job type is full-time with day shift schedule and in-person work location.,

Education Qualification : Diploma Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 1 - Aware Certification : Technology | IT Certifications | HDI Certification | ITIL Foundation Details: 1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end users machine if required while troubleshooting 6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 7. Monitoring the status and documenting the progress towards resolution of all open tickets 8. Keeping affected users informed about the progress. 9. Resolution confirmation and closure of tickets within the SLA Technical Skills: 1. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 2. Understanding of desktop applications, installation and uninstallation 3. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issue Backup and Recovery: 1. Technical understanding of native backup management tools and different types of backups. 2. Ability to provide SOP based support for configuring and troubleshooting backup related issues 3. Basic Networking Desired Skills:- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)

Troubleshooting: Identifying and resolving technical problems related to hardware, software, and network connectivity. Installation and Configuration: Setting up new computer systems, software, and peripherals for users. System Maintenance: Ensuring that computer systems are up-to-date with the latest software and security patches. User Support: Providing guidance and assistance to users on how to use computer systems and software effectively. Documentation: Maintaining records of technical issues and solutions for future reference. Essential Skills: Technical Proficiency: Strong understanding of computer hardware, software, and networking principles. Problem-Solving: Ability to diagnose and resolve technical issues effectively. Communication Skills: Clear and concise communication to explain technical information to users. Customer Service: Providing excellent support and assistance to end-users. Patience and Adaptability: Ability to work with diverse users and adapt to changing technical environments. Role & responsibilities Preferred candidate profile

Role & responsibilities Desktop Troubleshooting Outlook configuration Active Ditectory Software Installation Windows Installation/troubleshooting Printer troubleshooting Interested candidates, please share your resume at rashmi.ghag@3i-infotech.com

Experience Required: 3+ years Salary: 21,000/month Job Description: We are seeking a skilled Technical Remote Support Engineer to provide end-to-end remote support, troubleshooting, and installation services. The ideal candidate will have strong technical knowledge, excellent communication skills, and relevant certifications. Key Responsibilities: Provide remote support for resolving user requests and technical issue. Troubleshoot software, hardware, and network-related problems Assist with installation and configuration of systems and applications Maintain clear communication with users and internal teams Ensure timely ticket resolution through remote support tools Requirements: Strong knowledge of Windows OS , Office software , Microsoft Intune , and basic networking Excellent written and oral communication skills Ability to troubleshoot and solve technical issues independently. Interested candidates can share their CVs at this email: leena.yadav@teamcomputers.com or Whatsapp - 9599004793

Key Responsibilities: Troubleshooting: Diagnosing and resolving hardware, software, and network problems for end-users. Installation & Maintenance: Setting up new workstations, installing software, and maintaining hardware and software. User Support: Providing both on-site and remote assistance to users experiencing technical difficulties. Training: Educating users on new software, hardware, and best practices for computer usage. System Optimization: Ensuring optimal performance of computer systems and networks. Documentation: Creating reports and documentation on troubleshooting processes. Hardware and Software Upgrades: Implementing upgrades to keep systems up-to-date.

Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 4 - Advanced Tertiary -> Domain | IT in Banking | Customer Support | 3 - Experienced Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Information Processing | 3 - Experienced 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain (For MSP and Enterprise)

Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Communication | 1 - Aware Tertiary -> Behavioral | Aptitude | Information Processing | 1 - Aware 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills Ability to differentiate between different type of IT assets Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 Understanding of desktop applications and how do they work, installation and uninstallation Ability to support users in business applications based on SOP s Troubleshooting Desktop/Application remotely Ability to carry out Disk management, Disk Encryption, Wireless configuration Ability to check utilization and availability, ability to perform start up and shut down services by following SOP Ability to Install and configure email client, troubleshoot connectivity issues Ability to troubleshoot calls for printers and copiers locally and remotely Basic Networking (Protocols/OSI Layers/IP address) Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain (For MSP and Enterprise)

Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 3 - Experienced Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Information Processing | 2 - Knowledgeable 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain (For MSP and Enterprise)

Education Qualification : Any Graduate Skills : Primary -> Technology | Collaboration and Messaging Roles | 2 - Knowledgeable Primary -> Technology | Unified Communications Platforms | Microsoft | 1 - Aware Tertiary -> Domain | IT in Banking | Customer Support | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Information Processing | 2 - Knowledgeable Certification : Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203 Key Responsibilities Messaging Engineers primary responsibility is to provide support to an organization s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on Exchange Online(M365 or Google Suite)/any other OnPrem messaging infrastructure, periodic maintenance and addressing repetitive end user incidents and requests within the specified SLA. This role also spills over to the bigger Unified Communication and Collaboration (UCC) support including SOP based administration of Teams, OneDrive, BOX, SharePoint, Yammer etc., 1. Monitor, Report, Administer, Troubleshoot, and provide L1 support for email infrastructure. 2. Address end user incidents and requests related to email and UC services access including any remote desktop troubleshooting. 3. Update the support ticket with the progress and closing within the SLA. 4. Incident and Problem Management 5. Understand SOP documents and consult L2 team in case of any discrepancies Technical Skills 1. Messaging - Understanding of Microsoft 365, Google Suite and OnPrem Messaging - Accounts management (Users mailbox, groups, License assignment, calendars, tasks etc.) - Troubleshoot Exchange Active Sync (EAS) related incidents. 2. Unified Communication and Collaboration - Understanding of various services in UCC portfolio; for e.g., Teams, OneDrive, SharePoint etc. 3. LDAP - Basic Active Directory user administration 4. End-User - Outlook 2016/2019/M365/Mobile clients - Teams, desktop/mobile clients - OneDrive/BOX desktop sync 5. PowerShell - Basic PowerShell scripting knowledge

We are Hiring for the role of Technical Support with best Salary & Immediate Joining! Fundamental Technical knowledge how on system trouble shooting, few prominent knowledge areas are:- Microsoft Windows Operating Systems (9X, NT,2000, XP) Microsoft Office Network Connectivity Print Services E-Mail and Internet mail Familiar with Lotus Notes and MS Outlook email clients. 1. Excellent communication skills, with neutral accent. 2. Excellent written communication skills with email etiquette. 3. Good problem solving and analytical skills 4. Excellent customer service skills 5. Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when 6. Flexible to work 24 X 7. Educational Qualification: Any Graduation (Any B. E/ Any B. Tech will be an added advantage) Shifts Timings: Rotational Salary- 3.0L/ A to 10L/ A ( based on performance in interview). Freshers also can apply. Qualification Experience: 1 to 6 years Salary: 10 LAKHS Contact Point Deepa - 9900024811 Aditya - 9686682465 Mallik - 7259027282 Rashmi - 7760984460 Pallavi - 7259027295

Designation - Sr. Technical Process Executive Min 1 Yr Exp Into Technical Support/Service Desk CTC - Up to 4 LPA Fixed (28k In Hand) + Allowances and Incentives 24*7Shifts WFO 5 Days Working 2 Days Rotational Off Contact -HR Jyoti [9784183889]

Hiring for CMM5 Level Organization!! Troubleshooting for desktops, laptops, Lan, Switch, Passbook kiosk, Outlook and printers in terms of hardware and configuration issues of assigned branches.Ensure timely resolution of escalated support requests Required Candidate profile Designation: Desktop Support L1 Experience:1+ Years Location: Jamnagar Contact: ankitapisal@peshr.com/9004076848

Education Qualification : Diploma Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 3 - Experienced Certification : Technology | IT Certifications | HDI Certification | ITIL Foundation Details: 1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end users machine if required while troubleshooting 6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 7. Monitoring the status and documenting the progress towards resolution of all open tickets 8. Keeping affected users informed about the progress. 9. Resolution confirmation and closure of tickets within the SLA Technical Skills: 1. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 2. Understanding of desktop applications, installation and uninstallation 3. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issue Backup and Recovery: 1. Technical understanding of native backup management tools and different types of backups. 2. Ability to provide SOP based support for configuring and troubleshooting backup related issues 3. Basic Networking Desired Skills:- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)