9 Messaging Administrator Jobs

As a Technical Support Specialist, you will be responsible for handling technical support calls and tickets, resolving issues through remote access and phone support, and performing installations and configurations of IceWarp, MySQL, SSL, Linux, and Windows Server OS. You will also monitor servers such as IceWarp and MySQL, perform migrations, and address pre-sales queries at L1/L2 levels. Additionally, you will be expected to handle important and urgent calls during non-office hours, provide support during emergencies as required, and manage a minimum of 30 tickets per month when in a support role. Moreover, you should oversee at least 4 implementations monthly and manage escalations from customers based on the escalation matrix. Key skills for this role include expertise in Messaging Administration, Windows server, Linux server, and System Administration. Knowledge of Windows and Linux administration, network level skills, email protocols (SMTP, POP3, IMAP), MS SQL Server, MySQL Server, Active Directory, LDAP, mail servers such as MS Exchange, Lotus Domino, Postmaster, Zimbra, Mdaemon, virtualization technologies like VMWare and HyperV, SSL Certificates, helpdesk/ticketing systems like Kayako and Zendesk, and technical understanding of systems, databases, and networks are essential. Strong communication skills in English (both written and spoken), a high level of customer orientation, effective team collaboration, self-initiative, motivation, willingness to learn, and at least 5 years of experience in a similar domain are also required for this role. This is a full-time position with day shift work hours from Monday to Friday. Applicants are required to have a minimum of 2 years of experience in mail migration. The work location for this position is in person. Application Question: Please indicate your notice period.,

Education Qualification : Any Graduate Skills : Primary -> Technology | Collaboration and Messaging Roles | 2 - Knowledgeable Primary -> Technology | Unified Communications Platforms | Microsoft | 1 - Aware Tertiary -> Domain | IT in Banking | Customer Support | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Information Processing | 2 - Knowledgeable Certification : Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203 Key Responsibilities Messaging Engineers primary responsibility is to provide support to an organization s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on Exchange Online(M365 or Google Suite)/any other OnPrem messaging infrastructure, periodic maintenance and addressing repetitive end user incidents and requests within the specified SLA. This role also spills over to the bigger Unified Communication and Collaboration (UCC) support including SOP based administration of Teams, OneDrive, BOX, SharePoint, Yammer etc., 1. Monitor, Report, Administer, Troubleshoot, and provide L1 support for email infrastructure. 2. Address end user incidents and requests related to email and UC services access including any remote desktop troubleshooting. 3. Update the support ticket with the progress and closing within the SLA. 4. Incident and Problem Management 5. Understand SOP documents and consult L2 team in case of any discrepancies Technical Skills 1. Messaging - Understanding of Microsoft 365, Google Suite and OnPrem Messaging - Accounts management (Users mailbox, groups, License assignment, calendars, tasks etc.) - Troubleshoot Exchange Active Sync (EAS) related incidents. 2. Unified Communication and Collaboration - Understanding of various services in UCC portfolio; for e.g., Teams, OneDrive, SharePoint etc. 3. LDAP - Basic Active Directory user administration 4. End-User - Outlook 2016/2019/M365/Mobile clients - Teams, desktop/mobile clients - OneDrive/BOX desktop sync 5. PowerShell - Basic PowerShell scripting knowledge

Education Qualification : Any Graduate Skills : Primary -> Technology | Collaboration and Messaging Roles | 2 - Knowledgeable Primary -> Technology | Unified Communications Platforms | Microsoft | 1 - Aware Tertiary -> Domain | IT in Banking | Customer Support | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Information Processing | 2 - Knowledgeable Certification : Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203 Key Responsibilities Messaging Engineers primary responsibility is to provide support to an organization s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on Exchange Online(M365 or Google Suite)/any other OnPrem messaging infrastructure, periodic maintenance and addressing repetitive end user incidents and requests within the specified SLA. This role also spills over to the bigger Unified Communication and Collaboration (UCC) support including SOP based administration of Teams, OneDrive, BOX, SharePoint, Yammer etc., 1. Monitor, Report, Administer, Troubleshoot, and provide L1 support for email infrastructure. 2. Address end user incidents and requests related to email and UC services access including any remote desktop troubleshooting. 3. Update the support ticket with the progress and closing within the SLA. 4. Incident and Problem Management 5. Understand SOP documents and consult L2 team in case of any discrepancies Technical Skills 1. Messaging - Understanding of Microsoft 365, Google Suite and OnPrem Messaging - Accounts management (Users mailbox, groups, License assignment, calendars, tasks etc.) - Troubleshoot Exchange Active Sync (EAS) related incidents. 2. Unified Communication and Collaboration - Understanding of various services in UCC portfolio; for e.g., Teams, OneDrive, SharePoint etc. 3. LDAP - Basic Active Directory user administration 4. End-User - Outlook 2016/2019/M365/Mobile clients - Teams, desktop/mobile clients - OneDrive/BOX desktop sync 5. PowerShell - Basic PowerShell scripting knowledge

As a Technical Support Specialist, your primary responsibility will be to handle technical support calls and tickets efficiently. You will be expected to resolve issues through remote access, phone support, and other appropriate means. Additionally, performing installations and configurations of IceWarp, MySQL, SSL, Linux, and Windows Server OS will be a key part of your role. Monitoring the performance of servers such as IceWarp and MySQL, performing migrations, and addressing pre-sales queries at L1/L2 levels will also be within your scope of work. Handling important and urgent calls outside regular office hours, providing support during emergencies as required, and managing escalations from customers will be crucial aspects of this position. In your role, you will need to handle a minimum of 30 tickets per month when in a support role and at least 4 implementations in a month. It is essential to have a strong grasp of various key skills such as Messaging Administration, Windows Server, Linux Server, and System Administration. The ideal candidate should possess knowledge of Windows and Linux administration, proficiency in network-level skills, and familiarity with email protocols like SMTP, POP3, and IMAP. Experience with MS SQL Server, MySQL Server, Active Directory, LDAP, and mail servers like MS Exchange, Lotus Domino, Postmaster, Zimbra, and Mdaemon will be advantageous. Additionally, expertise in virtualization technologies like VMWare and HyperV, SSL Certificates, helpdesk/ticketing systems such as Kayako and Zendesk, and a technical understanding of systems, databases, and networks will be beneficial for this role. Strong communication skills in English, both written and spoken, along with a high level of customer orientation, teamwork, self-initiative, motivation, and willingness to learn are also essential qualities. The successful candidate should have a minimum of 5 years of experience in a similar domain. This is a full-time position that requires a notice period and the ability to work in person at the designated location. If you have a minimum of 10 years of experience in Linux, Mail Server, and Mail Flow, it would be preferred for this role.,

Required Skills Technology | Collaboration Platform Administration | Microsoft Exchange Technology | Collaboration Platform Administration | Office 365 Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203 Messaging Subject Matter Expert s primary responsibility is to provide support to an organization s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance, installing patches, and supporting the team. This role also includes the bigger Unified Communication and Collaboration (UCC) portfolio including administration of Teams, OneDrive, BOX, SharePoint, Yammer etc., 1. Manage, Proactive monitoring, Administer, Troubleshoot, and provide L1/L2/L3 support for email infrastructure. 2. Plan and execute upgrades, projects defined by customers. 3. Address the tickets escalated from L1/L2/L3 team and close them within the SLA. 4. Document the architecture and participate along with architects to define the DR, failovers etc 5. Manage and lead team of L1/L2/L3 Technical Skills 1. Messaging - Complete hands-on experience on installing and managing Microsoft Exchange Server 2010/2013/2016/2019 - Technical Architect and Administration of M365 - Managing of Exchange Load Balancers (NLB, WNLB, Clustering) - Managing of email gateways (EOP, IronPort, ProofPoint, Mimecast) - Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking. - In-Depth knowledge on Security and compliance on M365 2. Unified Communication and Collaboration - In-depth knowledge of various UCC services; for e.g., Teams, OneDrive, SharePoint etc., - In-depth hands-on experience on Microsoft 365 3. LDAP - Active Directory and Azure Active Directory user administration (Tenant administration, Forests and Domains, Users, Groups, DHCP, DNS, Group Policy etc.) - Directory Sync from AD to AAD - Authentication protocols 4. End-User - Outlook 2016/2019/M365/Mobile clients - Teams, desktop/mobile clients - OneDrive/BOX desktop sync - Offline and Online archive management 5. PowerShell - Advanced PowerShell scripting knowledge

Required Skills Technology | Collaboration and Messaging Roles Technology | Unified Communications Platforms | Microsoft Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203 Key Responsibilities Messaging Subject Matter Expert s primary responsibility is to provide support to an organization s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance, installing patches, and supporting L1/L2 teams. This role also includes the bigger Unified Communication and Collaboration (UCC) portfolio including administration of Teams, OneDrive, BOX, SharePoint, Yammer etc., 1. Manage, Proactive monitoring, Administer, Troubleshoot, and provide L1/L2 support for email infrastructure. (M365 / OnPrem) 2. Plan and execute upgrades, projects defined by customers. 3. Address the tickets escalated from L1/L2 team 4. Document the architecture and participate along with architects to define the DR, failovers etc 5. Manage and lead team of L1/L2 Technical Skills 1. Messaging - Complete hands-on experience on installing and managing Microsoft 365 - Administration of Office 365 and Exchange OnPrem - Managing of Exchange Load Balancers (NLB, WNLB, Clustering) - Managing of email gateways (EOP, IronPort, ProofPoint, Mimecast) - Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking 2. Unified Communication and Collaboration - In-depth knowledge of various UCC services; for e.g., Teams, OneDrive, SharePoint etc., - In-depth hands-on experience on Microsoft 365 3. LDAP - Active Directory and Azure Active Directory user administration (Tenant administration, Forest and Domains, Users, Groups, DHCP, DNS, Group Policy etc.) - Directory Sync from AD to AAD - Authentication protocols 4. End-User - Outlook 2016/2019/M365/Mobile clients - Teams, desktop/mobile clients - OneDrive/BOX desktop sync - Offline and Online archive management 5. PowerShell - Advanced PowerShell scripting knowledge

Education Qualification : Any Graduate Skills : Primary -> Technology | Collaboration and Messaging Roles | Skype Administrator | 3 - Experienced Tertiary -> Behavioral | Aptitude | Communication | 3 - Experienced Tertiary -> Domain | IT in Banking | Customer Support | 3 - Experienced Primary -> Technology | Unified Communications Platforms | Microsoft | 3 - Experienced Tertiary -> Behavioral | Aptitude | Information Processing | 3 - Experienced Certification : Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203 Details: Technical Skills: - Messaging- Complete hands-on experience on installing and managing Microsoft Exchange, Server 2010/2013/2016/2019, Administration of Office 365, Managing of Exchange Load Balancers (NLB, WNLB, Clustering), Managing of email gateways (IronPort, ProofPoint, EOP) and Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking - Unified Communication and Collaboration - In-depth knowledge of various UCC services like Teams, OneDrive, SharePoint etc and In-depth hands-on experience on Microsoft 365 - LDAP- Active Directory and Azure Active Directory user administration, Directory Sync from AD to AAD and Authentication protocols - End-User- Outlook 2013/2016/2019/ProPlus/Mobile clients, Teams, desktop/mobile clients, OneDrive/BOX desktop sync and Offline and Online archive management - PowerShell- Advanced PowerShell scripting knowledge Functional Skills: -. Need to performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance, installing patches, and supporting L1/L2 teams. This role also includes the bigger Unified Communication and Collaboration (UCC) portfolio including administration of Teams, OneDrive, BOX, SharePoint, Yammer etc. - Manage, Proactive monitoring, Administer, Troubleshoot, and provide L1/L2 support for email infrastructure - Plan and execute upgrades, projects defined by customers - Address the tickets escalated from L1/L2 team - Document the architecture and participate along with architects to define the DR, failovers etc. - Manage and lead team of L1/L2

Messaging Subject Matter Expert s primary responsibility is to provide support to an organization s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance, installing patches, and supporting L1/L2 teams. This role also includes the bigger Unified Communication and Collaboration (UCC) portfolio including administration of Teams, OneDrive, BOX, SharePoint, Yammer etc., 1. Manage, Proactive monitoring, Administer, Troubleshoot, and provide L1/L2 support for email infrastructure. (M365 / OnPrem) 2. Plan and execute upgrades, projects defined by customers. 3. Address the tickets escalated from L1/L2 team 4. Document the architecture and participate along with architects to define the DR, failovers etc 5. Manage and lead team of L1/L2 Technical Skills 1. Messaging - Complete hands-on experience on installing and managing Microsoft 365 - Administration of Office 365 and Exchange OnPrem - Managing of Exchange Load Balancers (NLB, WNLB, Clustering) - Managing of email gateways (EOP, IronPort, ProofPoint, Mimecast) - Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking 2. Unified Communication and Collaboration - In-depth knowledge of various UCC services; for e.g., Teams, OneDrive, SharePoint etc., - In-depth hands-on experience on Microsoft 365 3. LDAP - Active Directory and Azure Active Directory user administration (Tenant administration, Forest and Domains, Users, Groups, DHCP, DNS, Group Policy etc.) - Directory Sync from AD to AAD - Authentication protocols 4. End-User - Outlook 2016/2019/M365/Mobile clients - Teams, desktop/mobile clients - OneDrive/BOX desktop sync - Offline and Online archive management 5. PowerShell - Advanced PowerShell scripting knowledge

Education Qualification : Any Graduate Skills : Tertiary -> Behavioral | Aptitude | Information Processing | 2 - Knowledgeable Primary -> Technology | Collaboration and Messaging Roles | Skype Administrator | 2 - Knowledgeable Tertiary -> Domain | IT in Banking | Customer Support | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Primary -> Technology | Unified Communications Platforms | Microsoft | 1 - Aware Certification : Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203 Details: Technical Skills: - Messaging - Understanding of Microsoft Exchange Server 2010/2013/2016 and O365 - Troubleshoot Exchange Active Sync (EAS) related incidents - Unified Communication and Collaboration- Understanding of various services in UCC portfolio; for e.g., Teams, OneDrive, SharePoint etc., - LDAP- Basic Active Directory user administration - End-User- Outlook 2013/2016/2019/ProPlus/Mobile clients, Teams, desktop/mobile clients and OneDrive/BOX desktop sync - PowerShell- Basic PowerShell scripting knowledge Functional Skills: - Messaging Engineers primary responsibility is to provide support to an organizational - Messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance and addressing repetitive end user incidents and requests within the specified SLA. - This role also spills over to the bigger Unified Communication and Collaboration (UCC) support including SOP based administration of Teams, OneDrive, BOX, SharePoint, Yammer etc., - Monitor, Report, Administer, Troubleshoot, and provide L1 support for email infrastructure - Address end user incidents and requests related to email and UC services access including any remote desktop troubleshooting - Update the support ticket with the progress - Incident Management - Understand SOP documents and consult L2 team in case of any discrepancies