360 Problem Resolution Jobs - Page 8

Overview We are seeking a Manager of Technical Support to join the Critical Start Technologies Private Ltd. team, operating under the Critical Start umbrella, for our India operations. The Manager of Technical Support will be responsible for leading and overseeing the technical support team, ensuring high-quality customer service, efficient problem resolution, and maintaining exceptional levels of customer satisfaction. Please note, this role will require working during IST night shifts (5:30pm - 2:30am IST). Responsibilities Lead, supervise, and develop a diverse team of technical support professionals. Design and implement inclusive support strategies, policies, and procedures. Monitor and...

Key Responsibilities : Answer Inbound Calls : Handle customer calls regarding product inquiries, complaints, or issues Customer Support : Provide accurate and timely information to customers regarding products, services, and policies Problem Resolution : Address customer concerns, troubleshoot issues, and offer solutions Data Entry : Update customer information and interaction details in CRM systems Customer Retention : Ensure high levels of customer satisfaction and resolve queries to prevent churn Service Quality : Meet quality standards and follow company guidelines during every interaction Maintain Call Logs : Record customer issues, feedback, and actions taken for future reference Eligi...

Key Responsibilities : Answer Inbound Calls : Handle customer calls regarding product inquiries, complaints, or issues Customer Support : Provide accurate and timely information to customers regarding products, services, and policies Problem Resolution : Address customer concerns, troubleshoot issues, and offer solutions Data Entry : Update customer information and interaction details in CRM systems Customer Retention : Ensure high levels of customer satisfaction and resolve queries to prevent churn Service Quality : Meet quality standards and follow company guidelines during every interaction Maintain Call Logs : Record customer issues, feedback, and actions taken for future reference Eligi...

Solutions Engineer At Unbox Robotics About Unbox Robotics We at Unbox Robotics are revolutionizing warehouses and distribution centers by building the world's most compact, powerful, and flexible mobile robotics systems for the new age of warehousing. Our product is the world's first of its kind AI-powered parcel sorting robotic system that gets installed 10X faster, saves 50+% space, and improves productivity by more than 3X with 50% fewer robots than that of the competition. Founded in 2019, we are backed by marquee investors and angels. We are looking to add to our team of thinkers, innovators, and doers and would love to have you join us at the Pune, India, office and build the future of...

At Allstate, great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Infrastructure Consultant I is responsible for infrastructure design, selection and implementation by supporting resolution efforts. The Consultant I works on tasks related to automated monitoring and alerting solutions, metrics creation and reporting, app...

Responsibilities: Provide technical support during onboarding process Responsible for Inbound & Outbound Call Handle Issues Regarding (Software & Hardware) Provident fund

As an equal opportunity employer, Navayuga is fueled by a team of talented employees. The current team consists of industry veterans and professionals who thrive in a collaborative environment. At Navayuga, we believe that passionate individuals are the driving force behind our success. We cultivate a culture that values open communication, decisive action, continuous learning, and teamwork. Our work environment is both informal and professional, results-oriented, and fun. We are currently seeking individuals with the following skills and experience: - Excellent communication skills to thrive in a team-oriented environment. - Experience working with Agile/Scrum teams to develop, test, and de...

The Customer Care Executive position at Vasundhara dealer pvt ltd (Apollo clinic) in Kolkata, West Bengal, offers an exciting opportunity for individuals who are passionate about providing exceptional customer service. As a Customer Care Executive, you will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving complaints, and offering efficient support with a professional and positive attitude. Key responsibilities of this role include managing customer interactions, responding to queries, and maintaining a high level of customer service standards. Strong communication skills, a customer-centric approach, and the ability to work well under pressure are esse...

Quixa Hypermarket is looking for a dedicated Customer Relations Executive (CRE) who will serve as the brand's ambassador. As a CRE, your primary responsibility will be to ensure that each customer interaction is positive and seamless, from the initial inquiry to their continued patronage. You will engage with customers through various channels, such as in-person interactions, telephone, email, and social media, to address their queries, resolve issues, and promote our "Jeelife Rewards" loyalty program. The ideal candidate for this role is an effective communicator, a problem-solver, and is committed to nurturing long-term customer relationships. Responsibilities: - Customer Engagement: Act a...

The Credit Analyst will be responsible for appraising proposals and working closely with the Relationship Manager and Funding Specialists. You will be responsible for the appraisal of SME loans, approving documents, and generating analysis reports based on the analysis of the borrower's cash flow statements, tax returns, and other financial information. Additionally, you will perform and verify system-generated detailed financial and ratio analysis, interpret financial information to determine credit quality, and interact with borrowers for any additional information. To be successful in this role, you should have strong analytical skills, including the ability to read and assess individual ...

You will be responsible for creating detailed production drawings for furniture items based on initial designs and specifications. Your role will involve ensuring that the drawings contain all necessary technical details, dimensions, and assembly instructions to guide the production process effectively. Additionally, you will be tasked with preparing comprehensive cutting lists that outline the materials required for production, including dimensions and quantities. Collaboration with suppliers will be essential to verify the availability and suitability of materials listed for the intended designs. Using software tools such as panel optimization software, you will optimize cutting plans to m...

The job involves maintaining accurate and confidential employee records, including personal, tax, and banking details. You will be responsible for promptly updating employee information and resolving any discrepancies that may arise. Additionally, you will be expected to perform any other duties as assigned. The work shift for this position is in the US- EST time zone. You will be required to work from office for 5 days a week, although this schedule is subject to change as per need or requirement. To qualify for this role, you should have a Bachelors Degree in any field with experience in accurate data entry and a strong attention to detail. Proficiency in spreadsheets and data entry system...

The position you are applying for is responsible for overseeing all food and beverage operations, including culinary, restaurant, beverage, and room service operations. Your role involves ensuring guest and employee satisfaction, maintaining standards, and achieving or surpassing financial goals. It is crucial for you to demonstrate knowledge and proficiency in all relevant food and beverage laws and regulations while developing and implementing business plans for food and beverage. As a successful candidate, you should possess a high school diploma or GED along with at least 4 years of experience in the food and beverage, culinary, or related professional area. Alternatively, a 2-year degre...

The primary responsibility of this role is to maintain accurate and confidential employee records, which includes personal, tax, and banking details. You will be required to promptly update employee information and address any discrepancies that may arise. In addition to these tasks, you will also be expected to perform any other duties as assigned. To be successful in this position, you should possess a Bachelor's Degree in any field and have experience in accurate data entry with a strong attention to detail. Proficiency in spreadsheets and data entry systems is necessary, along with strong numerical and analytical abilities. Excellent organization and time management skills are crucial, a...

As a Personnel Assistant to the Managing Director, your primary responsibilities will include: - Handling the Managing Director's emails and ensuring timely and appropriate responses. - Managing the administration of the corporate office. - Collaborating with the sales team and branch managers to discuss sales targets, customer development, and resolving customer issues, and reporting these updates to the Managing Director. - Organizing and coordinating the Managing Director's tours and meetings. This is a full-time position with benefits including Provident Fund. The work location is in person.,

The role involves supporting the delivery of Procurement projects for defined solutions and continuously striving to improve them. You will be participating in Procurement value delivery projects, executing diverse and time-sensitive activities while considering compliance, quality, and efficiency of delivery. As a change agent, you will build relationships with project-related stakeholders and support other team members in resolving project delivery issues within your own procurement solution expertise. In this role, you will be providing delivery support to agreed procurement-related projects to meet their deliverables, supporting defined procurement solutions implementation rollouts, and ...

The Support Specialist I is responsible for providing technical support to customers by conducting research and responding to inquiries, troubleshooting issues, and enhancing software performance. They are expected to deliver exceptional customer service by providing timely and accurate responses, managing customer issues proactively, and interacting with customers in a professional and respectful manner. In addition to technical support, the Support Specialist I will offer training and consultation to customers, develop expertise in various domain areas, and engage in additional service offerings such as Live Chat, Concierge, and Phone Line support. They will also participate in projects ba...

We are looking for an Application Tech Support Practitioner to provide voice-based service desk support and manage service desk operations. The role involves client interfacing, issue resolution, and ensuring top-tier system performance. Candidates should have a strong understanding of IT operations and a passion for delivering excellent client service in a dynamic environment. Roles and Responsibilities: Provide service desk voice support and engage with clients to understand and resolve issues Manage daily service desk operations to ensure high system performance and availability Utilize problem-solving skills and product knowledge to identify and implement effective solutions Maintain str...

You are seeking a Customer Relationship Associate to elevate customer experience by serving as a liaison between clients and internal teams. Your responsibilities will include coordinating order and delivery processes, ensuring prompt and efficient product delivery, and nurturing positive customer relationships. To excel in this role, you should possess excellent communication skills, meticulous attention to detail, and the capability to manage multiple tasks in a dynamic setting. Your main duties will involve: - Order Coordination: Verify order details, confirm stock availability, and collaborate with relevant departments to ensure seamless processing and timely dispatch and delivery of cus...

You are invited to join our team at Echor Hotels & Resorts as a Reservation Manager. If you possess a strong passion for guest service, exceptional leadership abilities, and have prior experience in hotel reservations, this exciting opportunity is tailored for you! Your primary responsibilities will include overseeing reservation operations to ensure a seamless guest booking process. You will be tasked with responding to guest feedback promptly to enhance their overall experience. Additionally, you will be responsible for maintaining accurate inventory updates across various online travel agencies (OTAs), direct websites, and B2B channels. Collaborating closely with the sales, marketing, and...

As an Assistant Manager - Client Service at Pacifica Companies" Amara Project in Ahmedabad, you will play a vital role in managing end-to-end client interactions and ensuring exceptional customer service throughout the project lifecycle. Your primary responsibilities will include serving as the main point of contact for customers post-booking, coordinating with internal departments for seamless service delivery, resolving customer queries and escalations, and ensuring compliance with quality and regulatory standards during the handover process. You will be tasked with maintaining accurate client records using CRM tools, conducting final inspections and snag rectifications, coordinating hando...

As a key player in the global markets such as healthcare, mobility, connectivity, general industry, and food & beverage, Datwyler is dedicated to producing high-quality elastomer components that contribute to the safety of patients and drivers worldwide. With over 25 production sites across four continents, sales in more than 100 countries, and a team of over 8,000 employees, Datwyler is a high-tech company headquartered in Switzerland with annual sales exceeding CHF 1,000 million. At Datwyler, our employees are at the core of our success. We value respect, trust, and appreciation among team members, with strong roots and values deeply ingrained in our 100-year corporate history. Join our ex...

As a Quality Manager at our organization, your key responsibilities will include focusing on various deliverables such as reducing the Cost of Poor Quality (COPQ), Call Rate & Return Reduction, ensuring flawless launches of outgoing products, enhancing QMS, Radar Score, and Supplier Upgradation Roadmap. You will be instrumental in improving the quality maturity progression score, Tier 2 Supplier PPM Reduction, and Rolling Throughput Yield. Your role will also involve building the competency of the team at the supplier through effective training programs. Collaboration with different functions is crucial for formulating New Product Introduction Gate-wise quality deliverables by conducting Qua...

As a Team Leader, you will be responsible for managing a team of 15-20 resources on a day-to-day basis. Your primary focus will be on planning, operation, and problem-solving to ensure the delivery of consistently superior quality. You will be required to develop your team and independently handle the transitioning of new procedures. It will be crucial for you to drive your team to be client/customer-focused, providing necessary training and development opportunities. You will take ownership of service level components, quality, and targets, while motivating the team to achieve management goals. In this role, you will need to effectively track and analyze the performance of individual team m...

As an experienced Customer Care Team Manager in a BPO environment, you will be responsible for leading a team of customer care professionals to deliver exceptional customer service. Your role will involve managing day-to-day operations, monitoring team performance, and ensuring customer satisfaction through effective communication and problem resolution. In addition, you will be required to maintain performance metrics, report to senior management, and implement improvement initiatives to enhance team performance and operational processes. Key Responsibilities: - Leading, managing, and motivating a team of customer care representatives in a BPO setting. - Overseeing day-to-day operations to ...