366 Problem Resolution Jobs - Page 10

As a valued member of our team at Cencora, you play a crucial role in our mission to create healthier futures for people and animals worldwide. Your dedication and leadership are essential in delivering on this purpose, making a significant difference in the center of health. If you are passionate about making a positive impact, we invite you to join our innovative company and contribute to improving lives everywhere. Take the opportunity to apply today and be part of our dynamic team. In this role, reporting directly to the Branch Manager, you will be responsible for providing leadership to the staff and managing the workflow of operations. Your primary duties and responsibilities include: ...

As a Team Lead (TL) - Customer Success at Prosperr.io, you will be responsible for managing and guiding our customer success team in the B2C domain. You should have a minimum of 2 years of experience as a Team Lead in customer success, specifically handling a B2C team. Your role will involve leading, mentoring, and motivating the team to ensure the delivery of exceptional customer experiences. Collaboration with cross-functional teams will be essential to guarantee customer satisfaction, retention, and success. Your key responsibilities will include team leadership, where you will lead and manage a team of Customer Success Associates to consistently deliver top-tier customer service. Setting...

The role involves managing contract-related activities such as effective communication with internal and external customers, resolving problems and issues efficiently, and collaborating with sales and delivery partners for reporting requirements. It is essential to understand the service offerings for assigned accounts and work with external service partners to support client deliverables. Additionally, the role requires providing support for contract change management and ensuring effective shared mailbox management. Furthermore, the position involves liaising between customers and supply chain/logistics teams, maintaining a positive work atmosphere, and supporting the account team in achie...

As a Customer Assistance representative, you will be responsible for providing prompt and courteous assistance to customers through various communication channels such as phone, email, etc. Your primary duties will include addressing inquiries related to bookings, reservations, schedules, fares, and other transportation-related matters. Your role will also involve investigating and resolving customer issues and complaints in a timely manner. You will collaborate with internal and external departments, such as Carriers and the Warehouse team, to resolve complex issues and ensure customer satisfaction. In terms of Booking Management, you will need to prioritize carrier partners while booking c...

As a Senior zOS System Programmer with 8+ years of experience, you will be responsible for providing premium zOS system programming support and services to mainframe clients. Your main tasks will include mainframe zOS system administration, tuning, and working with vendor personnel to resolve zOS problems in a timely manner. Key Areas of Focus for this Role: - Fulfill customer service requests related to mainframe zOS operating systems and products promptly. - Provide primary support for reported problems related to zOS and its software products. - Support customers on a 24 x 7 x 365 basis across multiple time zones. - Assist in customer migration services related to zOS and OEM software pro...

As a Domino Administrator with 8 to 13 years of experience, you will be responsible for a range of tasks including monitoring and reporting, advanced and basic troubleshooting, backup and disaster recovery, server management and optimization, advanced security and compliance, database administration, mail system management, infrastructure and integration, root cause analysis and problem resolution, as well as system architecture and design. You will play a key role in ensuring the smooth operation of Domino servers and related systems, implementing best practices for security and compliance, and contributing to the overall efficiency and effectiveness of the organization's IT infrastructure....

As a Customer Relationship Manager (CRM) at Magic Windows in Ahmedabad, Gujarat, you will play a crucial role in enhancing customer interactions and supporting our business objectives. Your excellent communication skills and basic Excel knowledge will be key in optimizing our customer support and relationship management strategies. Your responsibilities will include providing outstanding customer support through various channels like phone, email, and chat to address inquiries and effectively resolve issues. You will also be tasked with developing and maintaining strong relationships with clients, understanding their needs, and enhancing their experience with our products such as aluminum do...

You will be responsible for overseeing and directing the activities of multiple campaigns within the BFSI/Healthcare domain as a Senior Operations Manager at a global leading BPO Service and digital solution provider based in Gurugram. Reporting to the Director, you will be leading a team of Operations Managers, Team Leaders, and Staff to ensure the successful execution of operations. Your role will involve maintaining regular communication with various company departments, campaign team leaders, and senior management. You will be tasked with monitoring operations staffing, providing excellent client service, resolving problems, and ensuring compliance with established policies and procedure...

The role aims to provide efficient technical support to the process and address client issues either directly or by escalating them promptly to meet process SLAs. You will be responsible for managing transactions according to quality standards, handling incoming help requests from clients courteously via phone and email, and documenting relevant end user information and problem details. Updating your availability in the RAVE system to ensure process productivity and recording all queries, steps taken for problem-solving, and resolutions achieved are also key responsibilities. You will need to follow standard procedures to resolve client queries within the defined SLAs, leverage internal know...

About the Opportunity: ???? As a Visa Specialist at The Experience Co. , you&aposll be the architect behind the seamless international travel experiences we promise. This role demands a strong understanding or a deep curiosity to learn about the visa application process, and the ability to work with embassies and visa centers like VFS and BLS. Youre not just handling documents; youre ensuring that our community of travelers can explore the globe without barriers. Type: Full-time Location: Bangalore Compensation: Competitive + Incentives Joining Date: Immediate / Within 30 days Work Timings: Mon-Sat, 10am - 6pm Role: Visa Specialist Who Were Looking For: This role is open to both freshers and...

Position Overview: As a Corporate Travel Desk Executive, you will be an integral part of the travel management team, responsible for assisting in the coordination and execution of corporate travel arrangements for our organization. Your role will involve working closely with employees, travel suppliers, and team members to ensure smooth travel experiences while adhering to company policies and budget constraints. Key Responsibilities: Travel Coordination: Assist employees with travel requests, including booking flights, accommodations, transportation, and other travel related services. Collaborate with travel agencies, airlines, hotels, and other vendors to secure reservations and services a...

You are a highly skilled ServiceNow CSM Senior with a proven track record of delivering successful ServiceNow projects, focusing on Customer Service Management (CSM). Your responsibilities include leading the implementation and customization of ServiceNow CSM solutions, providing technical guidance to junior team members, and ensuring the successful translation of business requirements into technical solutions within the ServiceNow platform. Additionally, you will be involved in platform development, integration development, customization and configuration, ServiceNow administration, platform upgrades and patching, quality assurance and testing, documentation, problem resolution, continuous ...

You will be joining Cache Labs as a Junior Client Success Manager, where you will play a vital role in ensuring that our clients achieve their desired outcomes by using our products/services. This role requires individuals who are enthusiastic about customer satisfaction, possess excellent communication skills, and are eager to advance their careers in a client-facing position. As a Junior CSM, you will collaborate closely with clients to comprehend their needs, offer customized solutions, and guarantee the smooth adoption and continuous utilization of our offerings. Your responsibilities will include: Client Onboarding: - Assisting in the onboarding process for new clients to set them up fo...

You will be joining our financial services team as a Customer Service Representative, where your dedication and attention to detail will be valued. The ideal candidate for this role will possess a solid customer service background along with a basic understanding of financial products and services. Your primary responsibility will be to provide exceptional support to our clients, ensuring their needs are met efficiently and effectively. Your main responsibilities will include: Customer Support: - Responding to customer inquiries via phone, email, and chat promptly and professionally. - Providing accurate information about financial products and services. Problem Resolution: - Addressing cust...

The Testing Specialist will collaborate closely with the Business and Delivery teams to implement the test strategy and fulfill identified business requirements, ensuring the delivery of business value. With 8 to 10 years of experience in Quality Assurance and ETL testing, you will lead the Quality Engineering and Assurance (QEA) team, responsible for ensuring the quality and reliability of software and data products within the Databricks environment. Your responsibilities will include developing and overseeing the quality assurance strategy and test planning for Databricks" products and solutions. You should possess a good understanding of efficient data pipelines utilizing Azure Databricks...

As a Talent Acquisition Lead, you will be responsible for overseeing a small core team of specialists and managing the daily workload to support business operations. In this role, you will be involved in workload management and allocation, process adherence, quality assurance, people management (attract, develop, engage, and retain), problem resolution, quality oversight, and reporting and performance evaluation. Your primary responsibility will be to ensure effective management of all assigned tasks within defined Service Level Agreements (SLAs) and ensure equitable distribution of workload among team members. You will provide encouragement to team members, communicate team goals, identify ...

The IT Business Senior Analyst is responsible for bridging the gap between business users and technologists by effectively exchanging information in a clear and concise manner. This role involves collaborating with the Technology team to facilitate communication and understanding between the two parties. The primary goal of this position is to actively contribute to the ongoing exploration of business performance and metrics to drive strategic business planning. Key Responsibilities: - Define systems scope and objectives for complex projects and facilitate communication between business leaders and IT - Collaborate with users and clients to address intricate system issues through comprehensi...

As a Cloud Managed Services Engineer (L3) at NTT DATA, you will be responsible for providing a managed service to clients by proactively identifying and resolving cloud-based incidents and problems. Your primary objective will be to ensure zero missed service level agreement (SLA) conditions and manage tickets of high complexity, conducting advanced tasks and providing resolutions to a diverse range of complex problems. Your role will involve considerable judgment, independent analysis within defined policies and practices, and applying analytical thinking and deep technical expertise in achieving client outcomes. Additionally, you will play a key role in coaching and mentoring junior team m...

You will be providing functional support in the areas of HRMS systems administration, problem resolution, support, process mapping, and system testing. With 4-7+ years of experience in HRMS, you will be responsible for the full cycle implementation process, from understanding client business needs to delivering solutions as per user requirements. Your tasks will include interacting with the development team, conducting internal and client User Acceptance Testing (UAT), and ensuring project quality standards are met. In terms of support, you will troubleshoot HRMS software issues in a timely manner, liaise with business and technical staff for issue resolution, and ensure compliance with data...

The position based in New Delhi offers you a great opportunity to deepen your understanding and expertise in Export documentation procedures and processes, both internally and externally. As a part of the Export Customer Service team, you will work closely with colleagues and customers. Your key responsibilities will include coordinating the documentation of exports and movement of cargo for customers, managing and distributing export-related documents and information, providing customer support for export tasks, ensuring accuracy in coordination at all levels, preparing all required documentation in a timely manner, ensuring compliance with company and industry quality standards, issuing re...

Experience that Matters At Vrinsoft, our employees always come first. We believe in providing the recognition you deserve, along with the best opportunities to learn and grow. You will have the freedom and flexibility to perform at your best while maintaining a balance between your professional and personal life. Our work environment is professional yet friendly, allowing you to stay abreast with current technologies and think like an entrepreneur. We provide you with the opportunity to innovate, succeed, and help bring out the best in you. Launch a New Chapter in Your Career At Vrinsoft, you can flaunt your talent and showcase your skills beyond just your workstation. You will have the chan...

As a Client Success Engineer, you will play a crucial role in managing customer projects and delivering exceptional service to our clients. Your primary responsibility will be to ensure the successful completion of customer projects by coordinating internal teams effectively within specified timelines, all while prioritizing customer satisfaction. Additionally, you will provide essential technical support, training, and problem resolution assistance to our valued customers. Your core responsibilities will include overseeing customer projects from the Discovery phase through to completion, collaborating with both customers and internal teams. You will be tasked with delivering top-notch custo...

Join us as an Assistant Manager - Operations at Barclays, where you will spearhead the evolution of the digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. To be successful in this role, you should have experience with expert knowledge of MS Office, primarily in advanced PPT and Excel capabilities, along with excellent communication skills, both written and oral. You should be well-organized, able to prioritize tasks, use judgment to manage/escalate issues, and turn around presentations for leadership quickly. Additionally, you should have awareness of Group Complian...

The Senior Implementation Project Manager at Zaggle is responsible for overseeing the implementation of Zaggle Expense Management Solution. While this position is an Individual Contributor role, as a senior team member, you will also have coaching and mentoring responsibilities towards the team members. It will be your duty to ensure that team members are adequately trained on the product and processes, following the implementation methodology, and maintaining a strong product knowledge while delivering Zaggle services. Additionally, you will be accountable for identifying opportunities to improve processes to reduce deployment timeframes and achieve the desired client survey results effecti...

A Field Engineer is responsible for providing field system support, including hardware break-fix, maintenance, and product installation on customer and Oracle Cloud sites. You will interface with Dispatch, Logistics, and Domains in accordance with activities set out in the on-site Action Plan. Your primary focus will be to ensure a high level of customer satisfaction and meet Service Level Agreements (SLAs) through the effective delivery of technical support and service programs. You will proactively help to find problem resolution through the use of system-level diagnostics and escalation procedures. It is essential to have a deep understanding of service processes and be able to identify a...