Zonal SCM Lead

Key Responsibilities:

1. Zonal Operations Management

• Own and manage the entire logistics network across the Southern zone (Tamil Nadu, Karnataka, Andhra Pradesh, Telangana, Kerala).
• Ensure smooth first-mile, mid-mile, and last-mile delivery operations.
• Lead the planning and execution of regional logistics strategies aligned with business goals.

2. Performance & Cost Efficiency

• Drive KPIs around delivery TAT, cost per shipment, vehicle utilization, and service level adherence.
• Optimize cost through route planning, vendor negotiations, and consolidated shipments.

3. Vendor & Partner Management

• Manage logistics vendors and transport partners across the region.
• Monitor vendor performance and ensure contractual compliance.

4. People Leadership

• Lead a regional team of State Managers & hub in-charges.
• Build capability, provide mentorship, and ensure performance-driven culture across the zone.

5. Customer Experience

• Ensure high levels of customer satisfaction by meeting delivery SLAs and reducing escalations.
• Collaborate with cross-functional teams (Sales, Central SCM SCE) for proactive problem-solving.

6. Compliance & Risk Control

• Ensure compliance with local transport laws, safety regulations, and internal SOPs.

7. Technology & Reporting

• Leverage technology platforms for real-time tracking, analytics, and MIS reporting.
• Drive adoption of tech tools across field operations.

Key Skills and Qualifications:

• Bachelors degree (B.E/B.Com/BBA). MBA in Supply Chain or Operations is preferred.
• 10+ years of experience in logistics, transportation, or supply chain management, with at least 3–5 years in a regional leadership role.
• Should speak Telugu, Hindi, English. Tamil & Kannada are added advantage.
• Strong understanding of hub & spoke models, rural & urban distribution, FTL/PTL modes.
• Proficiency in data analysis, budgeting, and logistics software (TMS/WMS).
• Strong communication, negotiation, and stakeholder management skills.
• Ability to travel across the region as required.

Preferred Industry Background:

• E-commerce / FMCG / 3PL / Courier & Express Logistics / Retail Distribution