About Zoko At Zoko, we help D2C brands turn WhatsApp into their #1 revenue channel. Our platform powers sales, marketing, and support for some of the fastest-growing Shopify stores. Backed by top-tier investors, we’re building tools that make business conversations more human and more profitable. The Role We’re looking for a Business Development Manager who can lead 1:1 product demos, uncover what potential customers really need, and help them take the next step toward signing up. This is not your usual “spray and pray” sales role. It’s about thoughtful conversations, tailored product walkthroughs, and follow-ups that actually convert. What you’ll do Own the entire demo experience: run engaging, personalized product walkthroughs on Google Meet Qualify and guide leads through the sales funnel — no force-fitting, just good discovery and honest selling Follow up diligently after demos and close the loop Use LinkedIn and our lead database to prospect new opportunities Maintain a daily rhythm: outreach, demos, follow-ups, CRM hygiene Who is this role perfect for You have at least 2-5 years of SaaS sales experience and have led 1:1 online product demos from start to finish. You speak clearly, listen actively, and can turn product features into value You ask smart questions and adapt the pitch based on what the customer cares about You’ve got the discipline to follow a cadence — daily, weekly, without reminders You’re not afraid of outbound — you know how to research and reach out with context Bonus points if you’ve worked with brands or products built on the Shopify ecosystem. Show more Show less

About Zoko Zoko helps D2C brands grow faster using WhatsApp as a channel for sales, marketing, and customer support - all from a single dashboard. We’re not just building tools; we’re helping brands build stronger customer relationships. From automations to live chat to campaign management, our product is deeply integrated into the workflows of some of the fastest-growing Shopify stores. We’re a profitable startup, backed by Y-Combinator, and growing thoughtfully. At Zoko, you won’t be a small cog in a giant machine - you’ll be part of a close-knit team that ships fast, learns faster, and is obsessed with customer success. About the role As an Onboarding Manager / CSM at Zoko, you’ll be the first real partner our customers work with after signing up. You’ll guide them through setting up their WhatsApp infrastructure, integrating Zoko into their operations, and driving product adoption during the first 90 days while solving real business problems for the customers. This role is part CSM, part trainer, part problem-solver. You’ll lead onboarding calls, explain how to best use Zoko, troubleshoot integration issues, and most importantly, build strong relationships from day one. Responsibilites Own the first 90 days of the customer journey - from kickoff call to full product adoption Conduct 3-4 onboarding calls per day via Google Meet or Zoom Understand each customer’s business and tailor onboarding to their goals Train users on how to use Zoko and WhatsApp in their D2C workflows Troubleshoot setup/integration issues (Shopify, WhatsApp API, CRM tools, etc.) Build strong trust with customers through clear, consultative communication Act as the bridge between customer needs and product capabilities What are we looking for 2+ years in a SaaS onboarding or customer success role Strong communication skills, especially on video calls Experience with tools like Shopify, WhatsApp Business API, or CRMs is a plus Ability to handle light technical troubleshooting during onboarding Fluent in English (Hindi is a plus) Strong sense of ownership, hustle, and empathy Comfortable working full-time from our Bangalore office How to Apply Round 1 is a short AI interview to help us understand your experience and communication style. Only candidates who complete this step will be considered for further rounds. Complete your AI round from here before applying - https://app.goodfit.so/jobs/zoko/Customer-Success-Manager?id=WplFjJ7uIvIrjK1kQsvvM