Backend Developer – Omnichannel Squad (Remote – India) 🌍 Location: Remote – India 🕒 Type: Full-time 💼 Department: Technology | Engineering 💻 Work Setup: Remote (India-based applicants only) About ZIWO ZIWO is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation. As a fast-growing B2B SaaS startup, we’re building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact. About The Role We’re looking for a skilled and collaborative Backend Developer based in India to join our Omnichannel Squad remotely. In this role, you’ll help build and maintain the backend services that power ZIWO’s multi-channel communication platform — including voice, WhatsApp, email, and social media integrations. You’ll work closely with cross-functional team members — including Product Owners, QA Engineers, and Designers — to deliver scalable, secure, and high-performing backend systems that improve the ZIWO customer experience across all communication channels. This is a great opportunity for backend engineers who love clean code, distributed systems, and real-world impact in a fast-growing SaaS company. What You’ll Be Doing Design, develop, and maintain backend services and REST APIs using Node.js and OOP best practices Implement asynchronous processes, background jobs, and data workflows Collaborate with front-end developers, product managers, QA, and design to deliver end-to-end solutions Own database schemas and data architecture (RDBMS and NoSQL) Write and maintain unit and integration tests Participate in squad-level architecture decisions, code reviews, and technical discussions Debug and resolve backend bugs, performance issues, and production incidents Ensure secure and compliant backend systems Continuously improve backend systems, development workflows, and squad practices What You Bring Bachelor’s degree in Computer Science, Software Engineering, or related field Minimum 3 years of backend development experience Strong proficiency in Node.js, REST APIs, and OOP principles (TDD, SOLID) Experience with microservices or distributed systems (e.g., message queues, service bus) Knowledge of relational and NoSQL databases Comfortable writing clean, tested, and well-documented code Fluent in English (spoken and written) Based in India and available to work full-time remotely Why Join ZIWO Work remotely with a high-impact, agile engineering team Help shape real-world communication solutions used across the Middle East Join a fast-growing SaaS company at the forefront of voice and omnichannel tech Collaborate with skilled peers across multiple countries Enjoy flexibility, ownership, and room for professional growth ZIWO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.
