Role Description This is a full-time Customer Success Manager role located at Noida. Key responsibilities : · Customer Lifecycle Ownership: Lead customers through onboarding, adoption, expansion, and retention phases to ensure they achieve their business outcomes with Zeapl. · Product Training & Enablement: Deliver comprehensive product training and onboarding sessions to help customers understand and realize the value of Zeapl. · Usage Gap Analysis: Monitor product usage, identify gaps, and provide actionable recommendations to maximize customer success. · Relationship Management: Build trusted, value-based relationships with key stakeholders and create internal champions to drive product adoption across the customer organization. · Strategic Business Reviews: Conduct periodic QBRs/EBRs to review progress against goals, communicate product ROI, and align on future initiatives. · Upsell & Cross-sell Opportunities: Identify and nurture opportunities to expand customer accounts by positioning additional features, modules, or use cases aligned with customer needs. · Use Case Identification: Understand customer goals and processes to map and propose Zeapl solutions that drive measurable impact. · Success Planning & Execution: Define success metrics, deployment goals, and implementation plans tailored to each customer’s objectives. · Customer Feedback & Product Insights: Gather feedback from customers and collaborate with the product team to influence the product roadmap and resolve issues. · Marketing Collaboration: Partner with the marketing team to drive customer advocacy through surveys, testimonials, case studies, and community events. · Customer Milestones: Define, track, and celebrate customer success milestones to reinforce value realization. · Process Optimization: Continuously improve internal CS processes and contribute to building scalable playbooks and frameworks. · Customer Advocacy: Promote and drive customer advocacy programs including reviews, customer meetups, and centers of excellence within client organizations. Ideal Candidate : Proven ability to manage enterprise accounts and drive adoption and retention Excellent communication, presentation, and interpersonal skills Strong analytical mindset with ability to derive insights from usage data Experience working cross-functionally with Product, Sales, and Marketing teams Ability to thrive in a fast-paced, evolving, and collaborative startup environment Bachelor's degree in Business, Technology, or related field Education & Experience: Bachelor's degree in Technology, Business Administration, Marketing, or related field Min 4 years of experience in related field Show more Show less

About the Role: We are seeking an experienced and detail-oriented Information Security & Compliance Specialist to join Zeapl.ai. The ideal candidate will have hands-on experience with ISO 27001:2013 & SOC 2 ( Service Organization Control 2 Type 2) implementation & Maintenance, a deep understanding of IT security controls, and a proactive approach to audit management and incident response. You will be a key stakeholder in building a secure, compliant, and resilient security framework across our organization. Key Responsibilities: Lead the Maintenance of ISO 27001:2013 and support the organization in achieving SOC 2 Type II ( Service Organization Control 2 Type 2) certification. Develop, review, and maintain information security policies, procedures, and guidelines tailored to organizational needs. Own and manage internal and external audits — including coordination, evidence gathering, remediation tracking, and closure of findings. Conduct periodic internal audits and client-specific assessments, ensuring compliance with regulatory and customer requirements. Deliver security awareness training, workshops, and compliance-related sessions across teams. Create, update, and maintain clear process documentation and standard operating procedures. Collaborate with IT and engineering teams to support network design, infrastructure audits, and security hardening. Lead incident response activities including root-cause analysis, documentation, lessons learned, and implementation of corrective/preventive actions (CAPA). Manage SOC strategy, processes, alerts, case aggregation, and SLA optimization. Perform vulnerability assessments, risk analysis, and application security testing as required. Analyse and report IS events, track incidents, identify weaknesses, and ensure timely escalation and resolution. Work closely with stakeholders on custom alert integrations, tuning detection logic, and managing logs and monitoring tools. Apply knowledge of IT infrastructure, including Windows, Linux, firewalls, IDS/IPS, VPNs, proxies, and endpoint security. Ensure continuous improvements in the security posture and compliance maturity of the organization.

Position - Project Manager Job Location - Noida About Zeapl.ai (www.zeapl.com) Zeapl.ai is a Ministry of Electronics and Information Technology supported fast-growing enterprise SaaS startup, working with Fortune-500 companies. Our platform enables enterprises to drive 2-4x higher engagement of users on large scale campaigns. Marketing teams (for customer engagement), Sales & Distribution teams (for sales Team & channel engagement) and Customer Service teams (for driving CSAT / NPS) love what Zeapl has delivered for them. With offices in Noida, Pune and a development center in Indore (India), Zeapl is hiring for its next phase of growth. The Role Lead end-to-end deployment of AI chatbot solutions for enterprise clients. Own timelines, optimize processes, and ensure seamless adoption—directly impacting client success. What You’ll Do: Manage implementations (kickoff to go-live), ensuring 100% on-time delivery. Drive client satisfaction (99%+ CSAT) with SLA-backed issue resolution. Cut deployment cycles by 25% QoQ through process innovation. Mitigate risks—zero surprise escalations, 100% pre-mortem plans. You Should Have: 4+ years in SaaS implementation (chatbot/AI experience preferred). Agile/Jira expertise, technical fluency (APIs, cloud infra). Strong client-facing & cross-functional leadership skills. Excellent written and verbal communication skills. Experience in managing IT, consulting, or SaaS projects. Bachelor's degree in IT, Computer Science or equivalent work experience. What To Expect A challenging position with lots of room for growth and support for personal and professional development with a great opportunity to work with a cross-functional team along with Opportunity to work in a Product company in a vertical B2B niche SaaS A transparent work culture that promotes individuals with fresh ideas Fun events, curated workshops, learning sessions, awards & recognitions etc

Position - Helpdesk Executive Job Type - Full Time Job Location - Noida About Zeapl.ai (www.zeapl.com) At Zeapl.ai, we are a team of thinkers, technologists, and strategists driven by innovation and client success. As a growing B2B SaaS company, we thrive on delivering cutting-edge conversational AI solutions to enterprise customers. With offices in Noida, Pune, and a development center in Indore (India), Zeapl is hiring for its next phase of growth. Responsibility Address enterprise customer queries, provide information, and offer solutions to resolve problems or complaints Understanding attentively to customer business queries, empathize with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken Possessing excellent product knowledge to enhance customer support Ensure high levels of customer satisfaction by delivering professional and courteous support Qualifications Graduate/Postgraduate from a recognized college/university A minimum 6 months of experience in customer support domain Excellent interpersonal and written and verbal communication skills Proficiency with customer support software and tools Mandatory English and Malayalam language proficiency