About Zapier We're humans who simply think computers should do more work. At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you. Job Posted: 5/19/2025 Location: India Hi there! We’re looking for a new Sales-Assist Representative I to join the Sales-Assist Motion at Zapier. Zapier’s on a mission to make everyone more productive at work. We are in search of individuals who are not just looking for a job, but are committed to building a rewarding career in sales. Ideal candidates will possess a genuine passion for sales, a desire to continually learn and improve, and the drive to achieve excellence within the industry. Zapier has helped millions of people build businesses through the power of automation. The Sales Assist group serves customers as they evaluate and buy Zapier’s offers, through a high-velocity sales motion. We help customers primarily through live chat conversations through Zendesk, and some inbound demos over Zoom. We inspire deep automation use-cases pertaining to their role, and address any questions through their procurement and buying process. Ultimately, success here looks like removing friction from the purchase and adoption process through qualifying or converting leads. If you want to advance your career at a fast-growing, profitable, impact-driven company, read on… Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier About You You are located in India and able to work ~9:00 pm - 6:00 am IST. 2+ years of experience, with a track record as a solutions engineer, technical account manager moving to sales, or a very technical quota-carrying salesperson with experience in a SaaS environment, especially across technical product-led companies with both self-serve and sales GTM) with exposure to international markets. Able to work a high velocity sales queue for prolonged periods of time in your day (Live Chat) You're naturally curious about AI and regularly experiment with different AI tools to drive efficiency in your day-to-day work or personal life. You’re experimental and have the ability to test our ideas rapidly and contribute to multiple sales projects. You’re comfortable getting into the technicalities of our product, API offerings and curious about building solutions with these tools. Self-managing and a high degree of agency to manage your calendar, pipeline and hit quotas Effective cross-cultural communicator — able to communicate clearly with both customers and a distributed international team. Advanced working English comprehension. You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly. Things You’ll Do As a Sales-Assist Representative I, you will have 3 main responsibilities: Showcase Zapier as a potential solution for teams and businesses through multiple mediums - On a daily basis, most of your time will be on live chat (4+ Hours) with customers through Zendesk. With the rest split between calls and emails. You’ll lead demos virtually to model a wide range of use-cases in which Zapier can help drive ROI for our customers. You’ll educate the user on use-cases to help inspire more ways they can automate within their business. You’ll lead them from interest, to learning more about our product to purchase. Success here is measured by our ability to qualify leads for other teams and convert customers yourself. Create a Sales Pipeline for multiple motions- through live chat queues and product qualified lead (PQL) emails, you’ll drive an influenced revenue metric with qualified leads to be handed to other teams and members. Maintain feedback loops back into the rest of the organization - Identifying learnings from your customer demos and passing them along as a feedback loop is critical in this role. This looks like tagging your call recordings with product feedback opportunities, or identifying areas where improved collateral may have accelerated the sales-process. To do so, you’ll need to be excellent at written communication. You’ll work closely with numerous senior stakeholders and will be a part of several cross-functional steering committees as well. How To Apply At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process. After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter! Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws. Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. Application Deadline The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working. Show more Show less

About Zapier We're humans who simply think computers should do more work. At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you. Job Posted: 6/10/2025 Location: India Zapier is looking for a Team Lead/Manager, Sales-Assist to join the Sales and Customer Success org at Zapier. The Sales-Assist team today serves our core customer group as they evaluate and buy Zapier’s products, by being a dedicated sales point-of-contact mainly through Live Chat and secondarily through Calls and Email. Today, we have an inbound sales motion, with proactive engagements with existing customers from product signals to drive expansion. Mostly working faster sales cycle deals. Ultimately, success here looks like teams and organizations buying and scaling their automation usage through one of Zapier’s products. If you want to advance your career at a fast-growing, profitable, impact-driven company, read on… Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier About You You bring 5+ years of SaaS sales or upsell experience, ideally with horizontal platforms and AI and/or automation solutions, and a strong track record of success. You have 2+ years of experience leading and developing high-performing sales or upsell teams, ideally within a fast-growing or high-velocity environment. You are comfortable engaging with both technical and business audiences, with credibility in areas such as integrations, APIs, compliance, and scalability. You are highly operational, making data-driven decisions, leveraging sales tools, and optimizing processes for efficiency and impact. You thrive in ambiguous, fast-paced environments and bring a builder’s mindset to new challenges. You’re deeply curious, especially about AI and automation, and are eager to experiment with new technologies that improve team and customer outcomes. You’re a strong communicator, able to align internal stakeholders and build rapport with executives across customer organizations. You're excited about Zapier’s mission and energized by the opportunity to scale a team that is beginning in their sales journey. You have experience working with global or distributed teams. Things You’ll Do Lead, coach, and inspire a high-performing team of 8–10 Sales Assist Representatives, fostering a collaborative and inclusive team culture. Drive the team to meet and exceed revenue and customer growth targets through effective sales strategies and operational excellence. Recruit, hire, and onboard top sales talent while fostering a culture of excellence, accountability, and continuous learning. Coach and develop your team through regular feedback, chat reviews, call reviews, deal reviews, pipeline inspection, and career development planning. Collaborate with stakeholders such as your manager (Core Sales Manager) and Sr. Growth Marketing Manager, with support from the Head of Sales, to drive program success. Build and maintain relationships with key customers and prospects, acting as a trusted advisor who can elevate conversations beyond automation. Oversee sales operations and forecasting, ensuring accurate, data-driven pipeline and performance reporting using tools like HubSpot and Gong. Champion the voice of the customer, translating insights into actionable product feedback and improvements. Contribute to the evolution of sales strategy, playbooks, and processes to help scale a world-class sales organization. How To Apply At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process. After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter! Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws. Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. Application Deadline The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working. Show more Show less

Achieve growth and hit sales targets by successfully managing the sales team Design and implement a strategic business plan that expands company€™s customer base and ensure it€™ s strong presence Own recruiting, objectives setting, coaching and performance monitoring of sales representatives Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs Present sales, revenue and expenses reports and realistic forecasts to the management team Identify emerging markets and market shifts while being fully aware of new products and competition status

About Zapier We're humans who simply think computers should do more work. At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you. Job Posted: March 28th, 2025 Location: India Hi there! We are seeking a talented Cloud Engineer (L3) to join our growing team at Zapier. As we continue to scale our product and grow our team, we’re looking for an experienced engineer to help drive automation, performance, and reliability in our cloud-based infrastructure. We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. Hopefully, you'll take the leap of faith and apply. Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier About You Experience: You have at least 4 years of experience in cloud engineering, systems administration, or a related field. For this role, we are specifically targeting folks with 4+ years of professional experience. Cloud Knowledge: You have experience with cloud platforms such as AWS, GCP, or Azure. You understand how to leverage infrastructure as code tools and have learned best practices for reliability and observability. Coding Skills: You are proficient in at least one programming language such as Python, Go, or similar, and have experience with automation tools. Problem-Solving: You enjoy solving complex systems challenges and can improve performance and reliability. Communication: You are an effective communicator, capable of documenting processes and sharing knowledge with the team. Values: You align with Zapier’s values and thrive in a collaborative, remote work environment. AI Fluency: You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly. Responsibilities Infrastructure Management: Design and deploy AWS infrastructure using infrastructure as code tools like Terraform and Helm. Kubernetes and Serverless: Contribute to the management and governance of our Kubernetes clusters (EKS) and serverless functions (Lambda). Tool Evaluation: Evaluate new tools and recommend technologies to improve our infrastructure. Collaboration: Partner with teams to solve infrastructure and design problems, ensuring scalable solutions. Service Integration: Build services to integrate systems, process high-traffic workloads, and perform critical migrations. Reliability Engineering: Apply site reliability engineering principles to improve application reliability and develop internal tools. Feature Development: Build new features and services to support our teams and understand customer needs. Incident Response: Collaborate with the team to solve issues, learn from failures, and build resilient systems. On-Call: Participate in business hours on-call support. What We’re Doing Routing service: We’ve developed an in-house routing service to create a single source of truth and optimize our routing management. Terraform rework: We’re going to clean up and optimize our Terraform setup, to streamline the infrastructure management and enable faster and more reliable changes. Regarding the salary range for this role, we are currently hiring for an L3 SRE positions. The salary range for an L3 SRE is between ₹4,900,000 and ₹6,000,000 INR. Application Review Please note that to ensure our hiring team can review every application, we may remove this posting once we reach a certain number of applicants that allows us to respond in a timely manner. We will be able to repost the position once our review cycles have concluded. Thank you so much for your understanding! How To Apply At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process. After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter! Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws. Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. Application Deadline The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working. Show more Show less

About Zapier We're humans who simply think computers should do more work. At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you. Job Posted: 6/10/2025 Location: India Zapier is looking for a Manager, Sales-Assist to join the Sales and Customer Success org at Zapier. The Sales-Assist team today serves our core customer group as they evaluate and buy Zapier’s products, by being a dedicated sales point-of-contact mainly through Live Chat and secondarily through Calls and Email. Today, we have an inbound sales motion, with proactive engagements with existing customers from product signals to drive expansion, and mostly working on faster sales cycle deals. Ultimately, success here looks like teams and organizations buying and scaling their automation usage through one of Zapier’s products. If you want to advance your career at a fast-growing, profitable, impact-driven company, read on… Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier About You You bring 5+ years of SaaS sales or upsell experience, ideally with horizontal platforms and AI and/or automation solutions, and a strong track record of success. You have 2+ years of experience leading and developing high-performing sales or upsell teams, ideally within a fast-growing or high-velocity environment. You are comfortable engaging with both technical and business audiences, with credibility in areas such as integrations, APIs, compliance, and scalability. You are highly operational, making data-driven decisions, leveraging sales tools, and optimizing processes for efficiency and impact. You thrive in ambiguous, fast-paced environments and bring a builder’s mindset to new challenges. You’re deeply curious, especially about AI and automation, and are eager to experiment with new technologies that improve team and customer outcomes. You’re a strong communicator, able to align internal stakeholders and build rapport with executives across customer organizations. You're excited about Zapier’s mission and energized by the opportunity to scale a team that is beginning in their sales journey. You have experience working with global or distributed teams. Things You’ll Do Lead, coach, and inspire a high-performing team of 8–10 Sales Assist Representatives, fostering a collaborative and inclusive team culture. Drive the team to meet and exceed revenue and customer growth targets through effective sales strategies and operational excellence. Recruit, hire, and onboard top sales talent while fostering a culture of excellence, accountability, and continuous learning. Coach and develop your team through regular feedback, chat reviews, call reviews, deal reviews, pipeline inspection, and career development planning. Collaborate with stakeholders such as your manager (Core Sales Manager) and Sr. Growth Marketing Manager, with support from the Head of Sales, to drive program success. Build and maintain relationships with key customers and prospects, acting as a trusted advisor who can elevate conversations beyond automation. Oversee sales operations and forecasting, ensuring accurate, data-driven pipeline and performance reporting using tools like HubSpot and Gong. Champion the voice of the customer, translating insights into actionable product feedback and improvements. Contribute to the evolution of sales strategy, playbooks, and processes to help scale a world-class sales organization. How To Apply At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process. After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter! Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws. Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. Application Deadline The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

About Zapier We're humans who simply think computers should do more work. At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you. Although this position is remote, you must be located in or near one of the time zones for which we're hiring. This opening is in the UTC time zone and we're only considering candidates in Europe/Middle East/Africa. Hi there! We’re on a mission to democratize automation and we’re growing our team of Technical Support Specialists across our Support Team. We're looking for someone technical and customer focussed who loves working in Support to join our team to help customers solve tricky technical problems and use automation to its fullest. If the idea of helping people free up time by optimizing their workflows appeals to you, then read on... Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier About You You’re highly skilled in technical customer support. We’re looking for at least 5 years experience in customer support in the SaaS industry. Even better if you have previous experience troubleshooting APIs, and bonus points if you're a Zapier user! You love working tickets. Maybe you’re a Support Vet or you’re newer to the field, either way you love your craft. You’re highly productive and you bring your A game to the queue every day. Helping customers gets you excited and you’re passionate about finding ways to improve your skills and how we operate to drive productivity. You love solving problems. Every customer is different and you relish being able to meet their specific needs. You see each ticket as a puzzle to solve. You’re always looking for ways to level up your knowledge and skills. You know you produce higher quality work by putting in the reps. You find ways to level up your Zapier skills and knowledge to empower you to excel in the queue. You keep it simple. Support at Zapier is different than other software companies. It's not the same questions over and over again, and often involves researching technical nuances of the apps we support. You recognise this complexity, but you don’t overcomplicate it. You're persistent. You love the opportunity to solve new problems every day for our customers. In cases where the customer runs into an issue you think we should resolve, you advocate for resolution with the appropriate Build Team. When you don’t know the answer to a question from a customer you don’t spin your wheels, you use your resources and ask for help which helps you learn! You love doing things efficiently. At Zapier, the work you do has high impact on the business. We believe in systems and processes that let us scale our impact. You're empathetic to customers and can easily put yourself in their shoes. You realize that not everyone has the same skill set and that smart people sometimes make mistakes. You make customers feel empowered after interacting with support. You love to write. Almost everything at Zapier is done via written communication (both with customers and between teammates). You’re highly accountable to outcomes. Whether it’s your own metrics, team wide metrics or a project or task, you’re focussed on driving positive outcomes. You’re a champion of change. You understand the changing landscape of tech and the importance of responding to need. You take change in your stride, and you support your teammates through change too. You set your own course. At Zapier, we have quick team meetings and one-on-one’s every week and then we go make things happen. You thrive in an environment where you have direction but can call the shots to do right by the customers and our team. You’ve used AI tooling for work or personal use—You’re excited about the potential of AI to transform. Whether it’s using AI tools to improve handling customer inquiries, contributing to better virtual user experiences, or helping define what great AI-assisted support looks like—you’re eager to experiment, give feedback, and advocate for how AI can elevate customer support. Things You’ll Do Zapier is a fast-growing, and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do: Help customers via email or chat to ensure they have the best experience possible (teammates tend to send 60+ emails every day), troubleshooting their problems and answering their questions. Help customers across all plan types. We’re looking for flexible team members who are able to help where our customers need us most. Meet and exceed individual performance metric expectations for a Technical Support Specialist (Replies per day, average handle time, Quality and chat escalation rate). Help your teammates by answering questions in Slack when someone is stuck. Sharing knowledge through lightning talks and Slack updates to help your team members learn new things. Contribute to strategic projects such as helping to hone our virtual assistant content, analyzing data and making recommendations about areas of the product we need to fix for our customers, and advocating for bug fixes with our Integration Quality Team. Write documentation to help customers help themselves (all the documentation on our help site is written and maintained by the support team: https://zapier.com/help/) Leverage and provide feedback on AI tools and workflows to improve customer support efficiency and quality. You’ll help shape how AI is used on the team by experimenting with new AI-assisted processes, offering suggestions for improvement based on personal experiences using AI, and participating in feedback that informs AI development at Zapier.