WOODMORE SHOE HAVE A WIDE RANGE OF FOOTWEARS, SELLER ON AMAZON AND FLIPKART, ETC The staff responsible for handling an e-commerce platform like Amazon or Flipkart have a wide range of responsibilities depending on their role. Here are the key areas of responsibility across different roles: 1. Product Management Product Listings : Adding new products, updating product descriptions, and ensuring accurate specifications, prices, and availability. Content Optimization : Writing engaging product descriptions, SEO optimization, and using high-quality images to attract buyers. Inventory Management : Tracking stock levels and coordinating with warehouses or suppliers to avoid overstocking or stockouts. 2. Customer Service Order Support : Assisting customers with placing orders, tracking shipments, and resolving issues. Returns & Refunds : Handling customer complaints related to returns, refunds, or damaged goods. Feedback Management : Responding to customer reviews and ratings to maintain a good seller reputation. 3. Marketing & Promotions Campaign Management : Running promotions, discounts, or seasonal sales. Advertisement : Managing sponsored listings, ads, and campaigns to increase visibility and drive sales. Email & Social Media : Sending promotional emails, newsletters, and leveraging social media for brand visibility. 4. Technical & IT Support Platform Maintenance : Ensuring the e-commerce platform is functional, user-friendly, and up-to-date. Bug Fixes : Troubleshooting and resolving technical issues that affect customer experience. Integration : Syncing the platform with payment gateways, logistics partners, or third-party tools. 5. Order Fulfillment Logistics Coordination : Partnering with shipping providers for smooth and timely delivery of products. Warehouse Management : Ensuring efficient packing, dispatch, and quality checks. Order Tracking : Providing real-time updates to customers regarding their orders. 6. Analytics & Reporting Sales Analysis : Monitoring sales trends, customer preferences, and market performance. Inventory Analysis : Predicting demand and planning stock replenishment accordingly. Performance Reporting : Analyzing the performance of marketing campaigns and website traffic. 7. Compliance & Legal Policy Adherence : Ensuring adherence to marketplace guidelines, including product authenticity and fair pricing. Data Privacy : Safeguarding customer information and maintaining compliance with data protection laws. Taxation & Billing : Ensuring proper handling of invoices, GST, and other tax obligations. 8. Vendor Management Onboarding Vendors : Helping third-party sellers list their products on the platform. Training & Support : Providing training on platform usage and resolving vendor queries. Performance Monitoring : Ensuring vendors maintain quality standards and meet delivery expectations. By collaborating effectively across these areas, the team ensures a seamless shopping experience for customers while maintaining operational efficiency and profitability for the business. Job Types: Full-time, Permanent Pay: ₹11,000.00 - ₹20,000.00 per month Schedule: Morning shift Supplemental Pay: Commission pay Performance bonus Shift allowance Ability to commute/relocate: Mulund Colony, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): PRODUCT UPLOADING AND LISTING (AMAZON, FLIPKART) Education: Higher Secondary(12th Pass) (Preferred) Experience: total work: 1 year (Required) 5S: 1 year (Preferred) Work Location: In person