Role: Customer Service Executive Location: Pune Salary: 4 LPA - 4.90 LPA The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Show more Show less

Location: Pune, Maharashtra Job Type: Full-time (Work from Office) Experience: 1 – 5 years Shift: Night Shift / Rotational Shifts Industry: BPO / ITES Salary: ₹20,000 – ₹35,000/month (Based on experience and performance) Key Responsibilities: Handle inbound/outbound calls for international customers. Resolve customer queries and issues efficiently and professionally. Maintain customer satisfaction and provide accurate information. Escalate complex issues to appropriate departments when required. Update CRM systems with accurate call details and follow-ups. Meet performance KPIs (Quality, AHT, CSAT, etc.). Requirements: Excellent verbal communication skills in English (mandatory). Minimum qualification: HSC (12th pass); Graduates preferred. Willingness to work in night shifts or rotational shifts. Prior BPO experience is an advantage but not mandatory. Basic computer knowledge and typing speed. Show more Show less

Requirements: Minimum 3-5 years of experience as a Team Leader in a domestic/international BPO. (insurance industry experience will be added advantage) Job Responsibilities; Providing quality and efficient customer service to customers through daily management of a team of up to 30 employees to include hiring, motivating, recognizing and rewarding, coaching, training and problem solving Assist Team Manager with development, process improvement, analysis and implementation of efficiency or quality initiatives Monitor resource utilization & performance Job Profile: Supervising the performance and providing daily direction to a team of Team Coaches and CSRs to deliver to Organization goals of Service standards and Productivity standards Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement. Achieve stretched targets and be able to take decisions and manage complex/ difficult conflict situations with either customers or employees Assisting Team Manager with process improvement initiatives by coordinating with either other teams in the Company or within Customer Support for system efficiency enhancement projects, implementation on the floor of engagement programs, reward and recognition programs and staffing , training and scheduling issues Be available for employees that experience work and / or personal problems providing appropriate coaching, counselling, direction and resolution Conduct the meeting with clients and key stakeholders to gather requirements, analyse, finalize and have formal sign-offs from approvers. Gather and Conduct analysis of the business requirements. Review the current business processes defined and ensure adherence and involvement of all relevant/impacted stakeholders. Translate the business requirements into the Business Requirement Document / Specifications [BRD/BRS] OR Functional Requirement Document [FRD] OR Minor Development Document [MDD]. Review requirement documents received from other stakeholders and guide them in drafting the BRS as per business and technology requirements. Facilitate meetings with the appropriate subject matter experts in both business and technology teams. Work closely with the operational functional teams, operations management and personnel, legal and various technology teams to facilitate a common understanding of requirements and priorities across all areas. Liaise with technology team for timely delivery of requirements shared and coordinate business user community for the execution of user acceptance test as well as tracking issues. Maintain repository of BRS documents with proper version control mechanism with BCP adherence Strong analytical skills and logical ability with creative approach to problem-solving. Hands on experience on Microsoft office tools and using macros in Excel. IT Savvy and good exposure in analytics. Good communication and 'people skills'. Age Criteria: Max 35 years Show more Show less

Key Responsibilities: Supervise and mentor the Quality Analysts team to ensure accurate call monitoring and feedback delivery. Conduct regular audits of inbound and outbound calls, chat, or email interactions to evaluate agent performance. Identify gaps in communication, compliance, and process adherence; share actionable insights with operations. Develop and implement quality frameworks, standard operating procedures (SOPs), and best practices. Create and analyze quality reports and dashboards to identify trends and areas of improvement. Collaborate with Training and Operations teams to design refresher training programs based on audit findings. Handle internal and external quality reviews, ensuring all metrics and compliance standards are met. Support the Quality Manager in driving Six Sigma or other continuous improvement initiatives. Conduct RCA (Root Cause Analysis) and CAPA (Corrective and Preventive Action) on quality-related issues. Requirements: Bachelor’s degree in any discipline; certification in Quality (Six Sigma, COPC, etc.) is a plus. 4–7 years of experience in Quality function within a BPO environment. Strong understanding of call center KPIs, customer experience, and quality parameters. Excellent verbal and written communication skills. Proficiency in MS Excel, PowerPoint, and reporting tools. Analytical mindset with attention to detail and strong problem-solving skills. Ability to work in a fast-paced environment and manage multiple priorities. Preferred Skills: Experience in both voice and non-voice process quality management. Familiarity with international BPO standards (if applicable). Team handling or mentoring experience is desirable. Show more Show less

Key Responsibilities: Lead the entire TA function for bulk hiring, lateral, and leadership roles (Voice/Non-Voice, Domestic & International Processes). Develop and execute hiring strategies aligned with business goals to ensure timely, cost-effective, and quality talent acquisition. Build and mentor a high-performing internal recruitment team and manage external vendor relationships. Drive volume hiring plans across multiple cities while ensuring minimum drop-outs and early attrition. Collaborate with business heads and HRBPs to understand workforce planning and skill requirements. Implement and optimize recruitment tools, ATS, and analytics to improve hiring TAT and experience. Set and monitor key KPIs: offer-to-join ratio, time-to-fill, sourcing mix, and quality of hire. Ensure compliance with recruitment governance, DEI, and BPO-specific labor norms. Manage employer branding initiatives, job fairs, and campus hiring strategy. Keep abreast of market trends, competitor intelligence, and talent availability insights. ✅ Key Requirements: 18+ years of progressive experience in Talent Acquisition , preferably in BPO/KPO/ITES domains. Proven experience in managing large-scale hiring (minimum 1,000 hires/month). Strong knowledge of bulk recruitment, sourcing strategies , and vendor management. Excellent leadership, stakeholder management, and communication skills. Proficiency in recruitment tools, ATS platforms, and data-driven hiring. Ability to work under pressure and meet aggressive targets. Show more Show less

Key Responsibilities: Oversee full-cycle Hire-to-Retire payroll operations for US clients Ensure compliance with all relevant US payroll laws and tax regulations Lead and mentor large teams across payroll, benefits, and compliance functions Collaborate with global stakeholders to ensure seamless service delivery Drive operational improvements and implement best practices in payroll processing Ensure SLAs, accuracy, and audit readiness are consistently met Requirements: Minimum 15+ years of experience in HR Operations, with significant exposure to US Payroll Proven people management experience with large cross-functional teams Strong command over US federal/state payroll compliance and processes Excellent verbal and written communication skills Demonstrated job stability and leadership growth over the years Show more Show less

Key Responsibilities: Lead and manage a team of inside sales executives to achieve daily, weekly, and monthly sales targets Monitor team performance and provide regular feedback and coaching Conduct daily team huddles, sales training, and motivational sessions Handle escalated customer queries and ensure high customer satisfaction Track and analyze sales metrics to identify areas of improvement Prepare and present regular reports to the management on team performance Collaborate with marketing and product teams to align on lead generation strategies Ensure adherence to company sales processes, policies, and compliance guidelines Maintain a strong pipeline of prospects and manage CRM tools efficiently Requirements: Graduate in any stream (MBA/PGDM preferred) Minimum 5 years of inside sales experience, with at least 2 year in a team lead/supervisory role Proven track record of achieving sales targets Excellent communication, interpersonal, and leadership skills Strong analytical and problem-solving abilities Familiarity with CRM software and MS Office tools Ability to work in a fast-paced and target-driven environment What We Offer: Competitive salary with performance-based incentives Opportunity to grow within a leading call center Supportive work environment with regular training and development Recognition and rewards for top performers Show more Show less