Associate Manager / Manager - Website Operations (Technical) Location : Hyderabad Employment Type : Fulltime About us : vSplash is a digital services provider with over 26 years of experience in delivering innovative, high-quality, and scalable solutions to small businesses. We specialize in website development, SEO, e-commerce, and other digital marketing services, ensuring fast and cost-effective digitization. We do white labelled services at large scale building 1500+ websites every month. By focusing on innovation and precision-driven processes, we help businesses enhance their digital presence and stay ahead in a rapidly changing digital landscape. We take pride in having the capability to build WordPress websites of about 5 pages in 6 to 8 hours. About the Role : As an Associate Manager / Manager Website Operations, you will provide technical and strategic guidance to team members and their supervisors in alignment with the customer s expectations and requirements. You will be responsible for overseeing the operational progress, responsible for optimizing team performance, implementing efficient workflows, maintaining high standards of quality, SLA adherence and client satisfaction. The role demands flexibility, result-driven approach and acceptance to AI initiations for effectiveness of the process. Key Responsibilities: Operations Management: Manage and direct the operations team to achieve business targets and meet service-level agreements (SLAs). Process Development: Create and improve the standard operating procedures for all operational activities wherever and whenever required. Client Communication: Handle daily, weekly, and monthly client calls, address escalations, and ensure excellent client satisfaction. Team Management: Lead and collaborate with a large team, handling conflict situations, leave and people management and overall resource utilization and allocation. Technical Assistance: Must be responsible for providing technical assistance to the supervisors and work towards continuous regularization of team s efficiency. Performance Monitoring: Conduct regular performance reviews and provide feedback. Requirements : Total Experience 8+ years. Must have 5+ years of hands-on working experience on popular WordPress page builders such as Beaver Builder, Elementor, Visual Composer, WP Bakery, and Divi. Leadership: At least 3+ years of proven track record of managing and motivating large teams. Communication: Exceptional verbal and written communication skills, coupled with strong aptitude for delivering engaging and informative presentations. Client Engagement: 2+ years of Experience in directly handling international client communication, understanding requirements and managing escalations. Project Management: Skills to develop and maintain project plans, timelines, and resource allocation using project management tools (JIRA/Salesforce). Problem-Solving: Analytical mindset with a data-driven approach of resolving operational challenges. Flexibility: Ability to work and respond to client needs around the clock, adapting to business requirements. Continuous Improvement: A focus on continuous production and quality improvement, driving operational excellence. Soft Skills Adaptability: Ability to keep up with fast-evolving digital trends and technologies in the space of automation. Innovation: Encouraging new ideas to enhance digital solutions and drive business growth. Client centric Communication: Understanding client needs and providing effective solutions that improve their digital presence. Collaboration: Working efficiently with cross-functional teams to deliver high-quality and scalable results. THE CANDIDATE MUST BE BASED IN HYDERABAD

Location: Hyderabad (Office) Job Title: Assistant Manager I L&D Employment Type: Full-Time Relevant Experience in Learning and Development - 2 to 3 years Position Overview: We are seeking an enthusiastic Learning and Development Assistant Manager to design, develop, and implement engaging and effective learning programs. The ideal candidate must have proven experience in creating dynamic learning courses, collaborating closely with Subject Matter Experts (SMEs), and effectively leveraging modern Learning Management Systems (LMS). Key Responsibilities: Design, develop, and deliver engaging and interactive training materials, including e-learning modules, videos, instructor-led sessions, and virtual training. Collaborate with SMEs to identify learning objectives, gather content, and ensure the accuracy and relevance of training materials. Utilize instructional design principles to create courses that meet diverse learning styles and improve learner retention. Manage and administer modern Learning Management Systems, ensuring seamless course enrollment, tracking, and reporting. Regularly evaluate the effectiveness of learning programs through analytics, feedback, and assessments; implement improvements based on data. Stay updated on emerging trends and best practices in adult education, instructional technology, and digital learning platforms. Provide ongoing support to learners and resolve any issues related to training materials and LMS functionality. Qualifications: Bachelor s degree (B.Ed., B.A., or related field). A diploma in L&D or Instructional Design is a plus. Minimum of 3-5 years of proven experience in instructional design and course development. Demonstrated experience working closely with SMEs to develop high-quality, relevant learning content. Strong proficiency with modern LMS platforms (e.g., Thinkific, Moodle, Cornerstone, TalentLMS, or similar). Familiarity with authoring tools such as Articulate Storyline, Adobe Captivate, or similar. Excellent communication and interpersonal skills with the ability to engage stakeholders at various levels. Analytical skills to evaluate training effectiveness and learner engagement. Ability to manage multiple projects simultaneously and deliver within tight deadlines. Preferred Skills: Certification in instructional design or learning technologies (e.g., ATD, CPLP). Experience with multimedia production tools such as Camtasia, Adobe Premiere Pro, or similar. Knowledge of adult learning theory and principles. Why Join Us? Opportunity to work in a dynamic and collaborative team environment. Continuous professional growth and development. Competitive salary and comprehensive benefits. We look forward to welcoming a passionate and innovative Learning and Development professional to our team!