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VNA/ V&A Trainer

3 - 8 years

5 - 7 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Key Responsibilities:

•Deliver voice and accent training for new hires and existing employees supporting international processes.

•Conduct assessments and provide actionable feedback to improve language, pronunciation, and accent.

•Develop and update training modules tailored to international customer service standards.

•Perform regular communication audits and provide floor support/coaching based on training needs.

•Work closely with operations, quality, and L&D teams to identify communication-related gaps and address them through structured interventions.

•Conduct refresher and upskilling sessions to maintain high communication standards.

Candidate Requirements:

•13 years of experience as a Voice & Accent Trainer in an International BPO (mandatory).Role & responsibilities

Regards

Trapti Singh

9911397154

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TELUS International
TELUS International

Telecommunications / Customer Experience

Edmonton

50,000+ Employees

90 Jobs

    Key People

  • Jeff Puritt

    CEO
  • Derek D. Dyer

    CFO

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