Posted:6 days ago|
Platform:
Work from Office
Full Time
Hi, We are hiring Visa processing or Travel process. Work from office. Work Location : Bellandur / Marathahalli Location : Bangalore Required Excellent communication skills in English Immediate Joiner required Offered CTC : upto 4.5 Lacs 6 days working Job Summary: We are seeking a highly motivated and detail-oriented Customer Service Agent to join our VISA Processing team. The ideal candidate will be responsible for assisting customers with inquiries related to visa applications, providing timely updates, and ensuring a smooth and professional customer experience throughout the application process. Key Responsibilities: Respond to customer inquiries via phone and email regarding visa application requirements, processes, and timelines. Provide accurate information on documentation, eligibility criteria, and procedural steps. Track and follow up on visa application statuses and ensure timely updates are provided to customers. Coordinate with internal processing teams and partners as needed. Maintain records of customer interactions and transactions, including details of inquiries, complaints, and actions taken. Escalate unresolved issues to the appropriate departments in a timely manner. Stay up to date with changes in visa policies and procedures. Ensure all customer interactions comply with regulatory requirements and internal policies. Qualifications: 6 - 12 months of customer service experience, preferably in a visa or travel- related field. Strong verbal and written communication skills in English and Hindi Excellent interpersonal and problem-solving skills Ability to work in a fast-paced, high-pressure environment Proficiency in Microsoft Office and CRM software Multilingual skills are a plus Immediate joining is required. Pls call Kishore 9962008169 for more info. Thanks, Kishore 9962008169
Creative Hands HR
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