Designation-Executive/Team Lead in CRM for Client Servicing for Big Corporate. Job Location: Vadodara (Implant/Helpdesk) Industry-TPA Company or Health Insurance will only be preferred Job Description: Key Responsibilities: 1 . Management and Retention of Top corporate for the region along with Team as a L1 Level. 2. Reports on top corporate/insurance companies/brokers to be reviewed with Leadership Team and proactively act on issues before escalations. 3. Fulfilment of SLAs. 4. Oversee timely submission of MIS reports to Insurance Companies/Corporate etc.. 5.. Oversee department functions like the Customer Care, Claims, Preauth and related functions. 6.Claims and Cashless settlement 7. Coordination with Broker, Insurance Company and Corporate Client etc. Experience required: Experience: 2-4 years of experience in Customer Service or Client Relationship roles in Health Insurance or TPA Company Personal Attributes and Competencies: Strong verbal, written, presentation and persuasive skills that effectively communicates with Experience of making and developing strategies Strong negotiation skills that demonstrate creative, innovative problem-solving approaches to complex situations. Strong analytical and problem-solving skills. Interested Candidate can connect -09971006988

Hiring for Assistant Manager for Vidal Health Insurance TPA Pvt Ltd Job Title : CRM Assistant Manager Location: Gurgaon Industry : Health Insurance / Third Party Administration Role Objective To lead and optimize the organizations CRM strategy, ensuring seamless client interactions, data integrity, and service delivery across health insurance workflows. The CRM Manager acts as a bridge between technology, client servicing, and operational teams to enhance customer satisfaction and retention. Key Responsibilities Functional Area RM Strategy & Execution - Design and implement CRM strategies aligned with business goals - Drive customer engagement, retention, and satisfaction initiatives Client Data Management - Ensure accurate and secure client data entry and maintenance - Monitor data quality, segmentation, and compliance with IRDAI norms System Optimization - Oversee CRM platform performance - Coordinate with IT for upgrades, integrations, and troubleshooting Cross-Functional Collaboration - Work closely with Claims, Preauth, Customer Care, and Enrollment teams - Align CRM workflows with service delivery and escalation protocols Reporting & Analytics - Generate dashboards and reports on client interactions, SLAs, and service metrics - Analyze trends to identify service gaps and improvement areas Training & Adoption - Train internal teams on CRM usage and best practices - Promote CRM adoption across departments for consistent client experience Stakeholder Engagement - Coordinate with brokers, insurers, and corporate clients for feedback and service alignment - Support renewal cycles and client onboarding through CRM tools. Skills & Competencies Strong understanding of health insurance and TPA operations Proficiency in CRM platforms and data analytics tools Excellent communication and stakeholder management skills Strategic thinking with a customer-first mindset Ability to lead cross-functional initiatives and drive adoption Experience Required 3-7years in CRM management, client servicing, or operations within the TPA or Health Insurance domain Prior experience in handling enterprise clients and managing CRM implementations is preferred. Interested Candidate can connect -09971006988