Verint WFO Process Analyst Introduction This document outlines the role and responsibilities of the Verint WFO Process Analyst. Role and Responsibilities A dedicated ambassador for Verint best practices within the organization is crucial for ensuring a long-term and sustainable solution. The Verint Implementation Specialist will collaborate with the wider team to develop a thorough understanding of Verint products and methodologies. Key responsibilities include: Serving as the primary point of contact for any technical or behavioural challenges related to Verint WFO. Training new users on Verint WFO and guiding them through their outputs. Ensuring adherence to established processes and procedures for setup, implementation, operationalization, and business handover as needed. Managing externally escalated Verint WFO-related issues. Assisting in defining, documenting, and standardizing process times for various procedures. Upholding Verint WFO best practices, including management behaviours, frameworks, and software utilization. Conducting system setup and audits. Supporting further rollouts. Principal Accountabilities System Maintenance: Act as a Super User for the Verint WFO system, overseeing system configuration, process setup, change control, and access management. Collaborate with relevant teams and users to provide effective support and training. Operational Management Support: Proactively analyse key trends and provide recommendations to Team Leaders, Customer Service Managers, and Operational Managers to enhance customer experience and achieve business goals. Training Support: Deliver individual and group training sessions on Verint WFO, including guidance on system upgrades. System Implementation – New Teams: Work with the business to conduct process analysis and work measurement, ensuring effective system setup for new team implementations and refinement for existing users as needed. Skills Category What exactly is needed Customers Understand the different user levels and their objectives. Recognize how processes impact various customer touchpoints and interactions. Operating Structure Have a solid understanding of the business structure. Be aware of the responsibilities of each department and their interdependencies. Possess a deep understanding of how business processes are reflected in capacity plans and performance reports. Process Analysis & Design Demonstrate a strong grasp of workflows and business processes within operational teams, including end-to-end processing. Possess in-depth knowledge of process analysis, including risk identification, cause-and-effect relationships, and process optimization. Understand how to effectively map, document, and measure business processes. Compliance & Regulation Should be aware of regulatory and legislative requirements that influence operations. Communication & influencing Strong written and verbal communication skills, including preparing documents, delivering presentations, and engaging in discussions. Ability to communicate effectively across all levels of the organization. Active listening skills to ensure all perspectives are acknowledged and considered. Proven ability to build rapport and establish strong professional relationships. Understanding of behavioural patterns, emotional and rational motivators, social and transactional styles, as well as communication and influencing techniques. Skilled in using appropriate questioning and interview methods. Addresses issues constructively and proactively seeks solutions or improvements. Change Management Maintains a positive and adaptable approach during high-pressure situations. Understands the broader vision while taking a practical approach to achieving goals. Develops and implements strategies to drive change while effectively managing challenges. Clearly communicates the rationale for change and builds strong business cases. Identifies and aligns management practices, systems, and operational structures to support and sustain change. Effectively promotes the benefits of change to gain buy-in from stakeholders.

Client & Project Overview: Join a transformative initiative with one of India’s most recognized omni-channel retail brands. This prestigious project involves the end-to-end implementation of Oracle Fusion ERP , aimed at modernizing the enterprise's operational backbone across core business processes including Order to Cash (O2C) , Invoicing , and System Integration . Key Technologies: Oracle Fusion ERP – Focus on O2C and Invoicing modules Oracle Integration Cloud (OIC) – Complex integration flows Oracle APEX – Custom UI development Oracle BI Publisher (BIP) – Reports and analytics Oracle PL/SQL – Backend development and performance tuning Roles & Responsibilities: Analyze and understand existing migration activities including customizations and integrations. Implement enhancements across Oracle Fusion, OIC, and APEX based on evolving business needs. Troubleshoot and resolve ERP migration-related issues and bugs efficiently. Ensure system stability and data consistency across all modules and interfaces. Diagnose and resolve performance bottlenecks in Fusion, OIC, and database processes. Collaborate with cross-functional teams on development, testing, deployment, and documentation using Agile methodologies. Requirements: 5–6 years of hands-on experience in Oracle Fusion ERP , specifically in O2C and Invoicing modules. Strong working knowledge of Oracle Integration Cloud (OIC) for complex, end-to-end integrations. Proven experience with Oracle APEX for custom UI and backend development. Proficiency in Oracle BI Publisher (BIP) for reporting. Deep understanding of Oracle Database architecture and strong command of PL/SQL . Experience in performance tuning and system debugging. Must have participated in at least one end-to-end Oracle Fusion ERP implementation . Strong analytical and problem-solving skills with the ability to work independently and collaboratively in a fast-paced, Agile environment.

As the Verint WFO Process Analyst, your role is to be a dedicated ambassador for Verint best practices within the organization. You will collaborate with the wider team to develop a thorough understanding of Verint products and methodologies. Your key responsibilities include serving as the primary point of contact for any technical or behavioral challenges related to Verint WFO, training new users on Verint WFO, ensuring adherence to established processes and procedures, managing escalated issues, defining and standardizing process times, upholding Verint WFO best practices, conducting system setup and audits, and supporting further rollouts. In terms of system maintenance, you will act as a Super User for the Verint WFO system, overseeing system configuration, process setup, change control, and access management. You will collaborate with relevant teams and users to provide effective support and training. Additionally, you will proactively analyze key trends and provide recommendations to enhance customer experience and achieve business goals. You will deliver individual and group training sessions on Verint WFO, including guidance on system upgrades. When working with new teams, you will conduct process analysis and work measurement to ensure effective system setup for new team implementations and refine existing users as needed. It is essential for you to understand customer objectives, business structure, processes within operational teams, compliance requirements, and communication strategies. Your ability to adapt to change, effectively manage challenges, drive change strategies, and promote the benefits of change will be crucial in this role. Your communication skills, including written and verbal abilities, listening skills, and rapport-building skills, will be essential for engaging with stakeholders at all levels of the organization. By demonstrating strong process analysis and design skills, compliance awareness, and change management capabilities, you will contribute to the success of Verint WFO implementations and optimizations within the organization.,

About the Project Join a prestigious client project with a trusted global partner delivering end-to-end digital, engineering, and manufacturing solutions across automotive, healthcare, and industrial sectors . This is a long-term engagement involving high-impact innovation and collaboration. Why Join Us Work with Top-Tier Clients : Contribute to industry-leading solutions in a globally trusted environment. Revolutionize Technology : Be part of a dynamic team leveraging scalable microservices , cutting-edge backend architectures , and modern DevOps practices . Agile Environment : Operate within a strong agile delivery framework supported by robust tools and best practices. Roles and Responsibilities Design, develop, and maintain high-performance , scalable , and secure Java-based applications. Lead the technical implementation of complex modules and features. Collaborate with cross-functional teams including Product Managers , UI/UX Designers , and QA Engineers . Write clean , efficient , and reusable code , following modern design patterns and best practices . Participate in architectural discussions and support technical decision-making . Troubleshoot, debug, and optimize code for performance and scalability . Conduct code reviews and mentor junior developers to maintain high-quality standards. Stay updated with the latest Java technologies , frameworks, and industry trends. Assist in gathering and refining technical requirements and specifications. Requirements Strong foundation in Java development , with solid understanding of object-oriented design principles . Experience with Jasper Framework and database-driven development using SQL and/or NoSQL . Expertise in building and consuming RESTful APIs and working within a Microservices architecture . Hands-on experience with ORM frameworks such as Hibernate or JPA . Proficiency in code debugging , writing clean and reusable code , and applying secure coding practices. Understanding of authentication and authorization mechanisms in secure application design. Familiarity with modern application development tools, libraries, and CI/CD practices.

About the Project Join a long-term, agile-driven project with a prestigious global partner delivering end-to-end digital, engineering, and manufacturing solutions to top-tier clients in automotive, healthcare, and industrial sectors . Be part of a dynamic team revolutionizing technology through: Scalable microservices Cutting-edge backend architectures Modern DevOps practices Strong delivery processes and tools Roles and Responsibilities Lead the design and development of complex software solutions using Java and related technologies. Collaborate with architects, product managers , and business stakeholders to gather and understand requirements, translating them into scalable technical solutions. Manage the full software development lifecycle – planning, coding, testing, deployment, and maintenance. Provide technical guidance and mentorship to junior developers, promoting best practices in architecture, performance, and code quality. Conduct thorough code reviews to ensure adherence to industry standards. Identify and troubleshoot production issues efficiently. Stay updated with emerging technologies and propose enhancements for tools and processes. Take ownership of delivery timelines and ensure high-quality outputs. Requirements Proven hands-on experience in Java and J2EE technologies , including the Jasper Framework . Strong understanding of object-oriented design and microservices architecture . Proficient in Java frameworks such as Spring, Spring Boot, Hibernate , etc. Experience in building and consuming RESTful APIs , web services, and enterprise integration patterns. Solid knowledge of SQL databases (e.g., MySQL, PostgreSQL) and NoSQL databases (e.g., MongoDB). Familiarity with DevOps tools , CI/CD pipelines , and containerization (e.g., Docker , Kubernetes ) is a strong plus. Excellent problem-solving and analytical skills . Strong communication and leadership abilities to effectively manage internal teams and client engagements.

Job Title: Senior Python Developer / Technical Lead Industry: Automotive | Healthcare | Pharma | Industrial Project Type: Long-Term | Agile Development Location: [Specify Location or Remote if applicable] About the Client / Project Join a prestigious global partner renowned for delivering end-to-end digital, engineering, and manufacturing solutions to top-tier clients across the automotive, healthcare, pharma, and industrial sectors . You’ll be part of a dynamic team revolutionizing industries through cutting-edge enterprise applications. Key Technologies & Innovation You will contribute to building and enhancing Python-based enterprise applications , including: IoT data pipelines Robotic Process Automation (RPA) bots Backend APIs Analytics platforms Roles & Responsibilities Lead the end-to-end development of complex Python applications. Collaborate with cross-functional teams (Product Managers, Designers, Developers) to gather requirements and deliver scalable solutions . Architect and design software components and microservices using Python and related technologies. Mentor junior and mid-level developers , and conduct code reviews and technical guidance. Write clean, reusable, and well-documented code following best practices. Ensure high performance , quality , and responsiveness of applications. Troubleshoot, debug, and upgrade existing systems . Stay updated on emerging technologies and recommend adoption where appropriate. Requirements & Skills Must-Have: Strong proficiency in Python with deep experience in the Django framework . Solid understanding of object-oriented design principles . Strong skills in debugging , code optimization , and clean code writing . Proficient in RESTful API design and implementation . Experience with PostgreSQL or other relational databases. Experience leading development teams and providing technical leadership . Good knowledge of authentication , authorization , and code security best practices. Proven experience building enterprise-grade applications . Nice-to-Have: Experience with Java (additional advantage). Familiarity with ORM frameworks like Hibernate or JPA . Hands-on experience with Microservices architecture and design patterns. Experience in Bootstrap 4 and jQuery . Background in Human Resource Information Systems (HRIS) is a plus. Familiarity with modern application development tools and libraries . Why Join Us? Work with a trusted global brand and collaborate with world-class talent . Be a part of transformative solutions in automotive, healthcare, pharma , and more. Long-term project with strong delivery processes , agile methodologies , and cutting-edge technologies .