UX Ops Professional

User Experience Assessment, User Scenario definitions, Problem Framing, Wireframing, Prototyping, User Boarding, Usability testing

Responsibilities:

• Neutrally represent User in a project and while management deliberations
• Continuously evaluate prospect and user needs and industry trends and serve as a conduit to Product for Product development
• Travel to end-user sites and pilot/test locations to scout opportunities
• Develop new tools to make effective prototypes and closer to users/ use-cases
• Identify design shortfalls & User needs through User Researches
• Making design + UX proposals related to functions & features
• Delivering on project requirements & within target timelines
• Come up with UI and UX strategies based on our target goals
• Collaborate with other Depts. to utilize their domain expertise to ensure successful delivery on user needs & ultimately high levels of user satisfaction
• Define & describe an architecture of a solution in context of a specific solution
• Compile & present User needs and solutioning to Management/ Leadership

End goal:

Designing friction-free UX & engineering simple-to-use connected mobility solutions through digital (App) in combination with physical (in-car)

Required Skills

• Experience in Solution Engineering and communicating complex user issues and use cases to development teams/ product departments
• Deep familiarity with both quantitative & qualitative research methods including AB testing, data analytics, and user research
• Familiarity and experience with agile development methodologies
• Experience analyzing some unstructured information, knowledge of visualizing, hands-on with MS Office, and Creative Prototyping tools
• Experience interpreting user insights into potential engineering opportunities
• Adequate skill in crafting original GUI mockup, storyboarding, user flows, freehand sketching, and low fidelity prototypes
• Curiosity of data-based decision making and comfort working with data
• Basic understanding of Design Thinking
• Basic understanding of automotive systems Desired skills
• Familiarity and experience with development tools (JIRA, Miro, XD, Figma etc.)
• Willingness to be occasionally hands-on (Telematics Hardware installation at the customer facility for POC, application testing, etc.)
• Willingness to travel up to 50% of the work week (in no-pandemic situation) Basic technical understanding of smartphone App dev
• Experience conducting a user research
• Experience with user-centered design methodologies
• Working knowledge of behavioral analysis
• Basic understanding of Controller Area Network protocol & Telematics system

Behavioral

• A strong sense of urgency
• An effective team player
• Out of box + yes-and mindset to achieve goal
• Critical-thinking and problem-solving skills
• Respectable time-management skills
• Proficient interpersonal and communication skills
• Last but not the least, a positive attitude and an awesome sense of humor