Title SERVICE ENGINEER The Service Engineer (Warranty, AMC & Reactive Services) will be responsible for managing delivering annual maintenance contracts (AMCs) and handle complaints to ensure customer satisfaction and operational efficiency. This role ensures that all AMC visits and complaints are handelled timely and effectively, maintaining high standards of service excellence. The role will have ownership to satisfy the customer by providing on-time service and renewing the AMC. The role will contribute in identifying new AMC & retrofit (typically small) opportunities along with takeover from project closure for warranty services with assigned accounts and territories. This role will report to the Services Lead. PURPOSE OF THE ROLE Preparing and submitting accurate service reports on time. Preparing monthly calendars for AMC visits to customers, engineer-wise. Ensure ontime warranty & service execution (preventive & breakdown maintenance) Ensure ontime response and resolutions as per SLA's Supporting customers through technical and administrative activities. Ensure requisite documentation Understanding customer needs and concerns. (????) Providing technical direction to the team. Managing and executing AMC renewals. Service takeover (Project) & provide warranty services as per the business strategy Warranty to AMC conversions Achieving high customer satisfaction (C-Sat) through testimonials and good reference letters. Developing the skills of junior team members. Participating in training on new updates and technologies. Ensuring adherence to site, safety, and statutory compliances. ROLE ELEMENTS On time Response Customer Good releason ship with customers and subortnators Submitting invoices on time and following up for payment. Timely collection of payments and managing cash flow for AMCs. Participate in continous improvement activities with a focus on improvements in warranty, service execution Training and coaching SEs, PEs, and technicians to enhance their skills Self development Execution orientation (Service execution on time) Organized Problem Solving Key Capabilities Qualification Effective Communication Interpersonal / intrapersonal (Influencing, persuation), co-ordination, networking HVAC system technical and problem solving knowledge Customer Centric - Quick time response Urge towards conntinously improving Service Excellence Learnability Knowledge / attitude / behavious Service lifecycle understanding - service planning & scheduling Tech skills for problem solvings/ compliant resolution Technician handling UPSPL culture Work ethics Enviornmental factors Location/ Travel Location / Travel flexibility

Role & responsibilities The role is responsible for: Schedule implementation and on-time delivery of materials Managing projects within budget Ensuring that Purchase Cost is always less than Budgeted Cost Managing PR to PO conversion within defined SLAs Ensuring all procurement documentation is accurate and processed on time Maintaining and developing vendor relationships to support project and sales teams Supporting cost data management , maintaining the latest purchase price records in METS/Tally This role reports to the Supply Chain Lead and involves collaboration with multiple stakeholders to ensure timely and budget-compliant project delivery. The location for this position is Bengaluru . Key Responsibilities Monitor Material Purchase Cost vs Budgeted Cost Ensure on-time material availability as per PR Track PR to PO, PO to Material Delivery SLA compliance Plan purchases and take proactive actions under guidance of SCM Lead Ensure 100% compliance in procurement processes (approvals, vendor invoice entries, material requisitions) Participate in IKOM meetings Timely data entry in METS and Tally Release PO/WO within 1 day after finalization Create item codes with standard pricing Procure as per company standards and contractual needs Ensure DC, MIR, GRN, WIR, vendor bills, test and warranty certificates are updated Follow-up for timely delivery of materials Certify vendor bills and forward to accounts after verifying quantity and quality Negotiate to achieve target cost savings , delivery timelines, and commercial terms Maintain records of all purchases Handle vendor registration as per policy Update PO tracker, material tracker, PC vs BC cost Maintain complete and accurate procurement records Identify and qualify alternate vendors Support other functions in purchase-related tasks Improve vendor terms Drive continuous improvement in: PR to PO cycle time PO to delivery compliance Budgeted vs Purchase Cost Vendor database quality Complete learning per TNI plan Collaborate with project, design, and sales teams Key Capabilities Analytical thinking and problem solving Effective team player with strong communication Strong coordination and documentation skills Ability to work independently with perseverance Negotiation and commitment to results Solution-oriented with attention to timelines and budgets Knowledge of HVAC materials , taxation, and vendor negotiation Proficient in MS Excel and working with ERP systems Assertive, diplomatic, and systematic in approach Relationship building and positive, optimistic attitude

Project Engineer The role is responsible for achieving project execution on time through daily execution, short term planning (weekly) & implementation of project as per the project schedule, quality standards and safety norms for the assigned site. The role will be single point contact for the site for customer's and various stakeholders. The role will support billing through related activities such as DC/GRN/MIR/WIR etc & support payment collection The role will be responsible for strict adherence to customer safety policy and conduct of EHS policies and guidelines. PURPOSE OF THE ROLE The Role report to PM. The location for the position is at the respective project site. Taking permit to work with the customer Allot the work & material for all the crews as per plan & procedure, Receipt of new crews & materials as per procedure Update the progress of the day work in software through PBL/PM: Supervise the allotted work progress of day through daily walkthrough inspection. Ensure work quality standards. Ensure site safety is maintained. Promote EHS as per guidelines. Prepare and send the Materials requisition/indents Fill up GRN/DC in METS only, MIR, Rejection report & get customer authorization Get the approval of WIR of completed works from customer & submit to Procurement Engineer every week Running Annexure & invoices certification for payments, payment follow-up Change request form need to be prepared and taken sign from customer, as on when required. Sending Daily report to PM ROLE ELEMENT Proper maintenance of Store with segregations & stock taking of excess materials if any for immediate disposal or diversions with approvals, Certification of contractor bills Statutory compliances at site Co-ordination/ communication management among all stakeholders/people involved at the project site. All documentations properly maintained including customer communications, sign-offs, technical etc. Working to improve customer satisfaction, problem resolutions, timely escalation to PM Target orientation towards daily completion of work Interpersonal / intrapersonal (Influencing, persuation), co-ordination, networking Communication -verbal Key Capabilities Maintaing good relationship with site management team and contractors Problem solving skills Engineering Graduate 3-4 Years of experience / DME with 4-10 years experience in mechanical, HVAC Execution, project Management Qualification , Knowledge Receptiveness to pressure taking and not buckle Maintaing good relationship with site management team and contractors Exhibit patience Enviornmental factors UPSPL culture Work ethics Location / Travel Flexibilty to Travel

Purpose of the role / Overview The role will deliver the order booking performance on a monthly/quarterly/ annual basis as per the ABP target. The role will build and manage a healthy & quality enquiry funnel with better conversion rates. The field sales role will work to expand UPSPL presence at the market place. The role will contribute in building the sales Op system by having diciplined sale process orientation. The role will be responsible for sales planning, funnel management, estimation support The role will work on ground for all sales activities collabrating with solution development team The role will report into Sales Lead. Role Elements Deliver Overall order bookings on a monthly, quarterly, and annual basis as per ABP. Estimate Estimate and Deliver Segment wise order bookings Ensure order booking complies with the companys approved payment terms, BG, and other conditions Estimate/Forecast order booking on monthly basis. Provide order booking estimates during a month. Build healthy enquiry funnel with improved conversion rate Attend periodic reviews - Weekly, Daily & Order review Compliance - 100% adherance Critical Process compliance - Bid-No Bid (Qualification), Sales Check sheet etc Timely Response to customer - 100% On time response as per cust needs, 100% solution acceptance confirmation by customer Generate leads according to segment-specific targets through direct calls, influencers, and OEMs sales lead support 100% Sales Process Compliance - Systematically transition the enquiry to an order with sales lead guidance Convert leads into inquiries and ensure that inquiry conversion aligns with healthy funnel management Collect all relevant details without any omissions, and request a proposal from the SD team Submit the proposal in time, follow-up, Negotiation & Closure Live EMS Updation - 100% adherance to EMS Updation & data entry process Techno-commercial clear Handover orders to operations Continous improvements : Contribute in establishing new sales Op System (Timely & accurate data entries, deciplined activity planning & entries) Drive the Sales Initiative on ground. Contribute in driving sales initiatives (influencers and market players) Continous improvements : Improve conversion rates: Improved customer need capture, communication with SD team, Team work Key Capabilities Communication (Clarity/ impact/ response time/ written) / negotiation Interpersonal - Ability to drive clients / rapport building/ teaming/ networking Organised in approach, Punctual & Committed Proficiency in HVAC design & system Ability to work in teams & develop relationships (Trust! - KAM) Result oriented/ go-getter/ persistence / proactive Qualification Engineering Graduate with 5 Years of experience in HVAC project sales experience Knowledge / attitude / behaviours Sales cycle / procedure knowledge, sales planning, funnel management Conducting sales meeting: First call, requirement, questioning, confirmation Solution/ technical/ estimation Market segentation/ positioning/ market knowledge (Competition/ customers) Learnability Enviornmental factors UPSPL culture Location/ Travels Work ethics Location Travel in Bangalore/ High willingness to travel

PURPOSE OF THE ROLE The role will have ownership of developing economically viable / cost effective HVAC system design proposals (design, cost estimations & proposal making) both in tendered & Design & Build requirements. The role will be responsible for SD planning, support, control of all solution development activities for the project business. This role will work closely with sales lead & team to deliver correct & On Time proposal s and technical support during the sales stage. It includes interface along with Customers & external consultant through field sales team. It means understanding the needs, evaluating the sytem design, identifying the value addition possibility and creating the suitable yet winning proposals as per planned BGM. The role will contribute significantly in establishing sales op system. This role will lead solution development engineers / team and reporting to S&M GM and establish standard in colloberating with sales leader and his team. This role will establish SD as one of the core function in the company The location for the position is Bengaluru. ROLE ELEMENT (METRICS) Support on order booking (monthly/quarterly/annualy) @ targetted booked margings Zero estimation vs actual cost variance during project delivery (error free estimation) Faster & Quality proposal delivery Support winning & positioning proposal/ solution by teaming with the sales team Collecting all the relavant required data for creating a viable proposal Coceptualising, verifying, finding alternatives to create offers with viable solutions - technically & commercially Increasing the probabilities of order coversions through techno commercial value additions & ROIs when needed Exhibit differentiation in proposals/ Study of competative offers / proposals to address our gaps. Proposal planning and assigning of SD work to SD team/self Customer handling, tech support to sales lead/engineers - ontime & faster response to customers On-time/ indepth site surveys/ sales engineer's tech inputs or survey reviews for enhanced customer needs Business reviews & Internal reviews and ensure to provide timely data to Sales Ops Interacting with Vendors & develop relationships Bid / No Bid participation & contributions Team management, resource hiring, onboarding & ongoing developments Value based pricing Cash -flow working support Contribute significantly in establishing sales op system by ensuring weekly review decipline and data entries Proposal cycle time reductions and accuracy enhancement Standadising the technical elements & commercial (pricing- collabrate with peer leads) - Improve ontime perf. Continiously developing more detailed & widely applicable spec & cost for comparision through case studies for future validation & standardisation Develop new solution offering (learning of new solutions & emerging technologies) Vendor development support / colloborate with SCM Set up improved Solution Development operating system Continuous procedure improvements and data accuracy initiatives Training/coaching of the team - procedures, technical, best practices Culture: Work with HR for emp engagement/ teaming/ PMS Key Capabilities Leadership (Driving, developing, delegation) Detail orientation ( going into micro details/ avoiding mistakes etc) Result oriented (Target orientation towards SBP / ABP) Interpersonal / intrapersonal (Influencing, persuasion), co-ordination, teaming with sales, cust. Handling, vendors Analytical (solution oriented, graspining, Data analysing from case studies for improvements) Communication (Sound technical, clarity, impact, response time & written) Quality Conciousness Innovative thinking orientation to deliver high quality with economical cost Qualification Engineering Graduate 7 Years of experience / DME with 12+ years experience in HVAC system design with support of various technologies & concept application Knowledge / attitude / behavious HVAC basic design capability - using various available methods like HAP, EOL, XL etc Embracing new technologies and its adaptation in our solution Established Application knowledge Strong belief & conviction in our solution providing capability Undrsatnding & be receptive to customers needs without any bias To have an eye on coversion / strik rates of the offers. Work orientation/ delivery under pressure Organised & systematic Learnability Solution mindset Enviornmental factors UPSPL culture Potential Work ethics

Core Administrative Skills Organizational skills managing files, documents, and schedules efficiently Time management – prioritizing tasks and meeting deadlines Multitasking – handling multiple responsibilities at once Attention to detail – accuracy in data entry and documentation Clerical skills – managing correspondence, filing, and record-keeping Technical & Software Skills Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Calendar and scheduling tools (e.g., Google Calendar, MS Outlook) Data entry and database management Familiarity with office equipment – printers, copiers, scanners Basic accounting software – Tally, QuickBooks, Zoho Books (if finance-related tasks are included) Finance & HR-related Skills (if applicable to the role) Basic bookkeeping Invoice and billing preparation Payroll assistance Handling petty cash and reimbursements HR documentation – employee records, onboarding paperwork Familiarity with labor laws and compliance (if supporting HR) Interpersonal & Communication Skills Verbal and written communication Professional email and phone etiquette Customer service skills – for front-desk/reception roles Team collaboration – working with different departments Analytical & Problem-Solving Skills Handling office issues independently Vendor and supplies management Improving office workflows and processes Soft Skills Discretion and confidentiality Adaptability and flexibility Proactive attitude Reliability and punctuality