US Mortgage Underwriting Support Associate

Job Purpose:- Provide timely and accurate responses to both internal and external customer inquiries. Collaborate closely with underwriters to establish target dates and communicate coverage recommendations. Manage tasks including account set-up, quoting, proposals, policy issuance, policy administration requests, and general account servicing. Review received documentation for completeness and follow up for missing information. Maintain and document unit processes and procedures, and disseminate updates to relevant teams. Perform additional responsibilities as needed. Job Responsibilities: Screen transactions to determine authority level and either process or escalate per established guidelines. Gather and verify rating elements from various sources such as applications, underwriter instructions, WC rating bureaus, NCCI, Reference Connect, and company guidelines. Accurately input information into policy rating systems. Review rating system output to confirm accuracy and adherence to applied elements. Maintain rating documentation within a paperless policy environment per company standards. Provide endorsement quotes on demand. Build effective working relationships within and across departments to ensure timely task completion and meet customer expectations. Collaborate with underwriters to initiate and manage the renewal process; maintain professional communication with producers. Address and resolve customer service issues. Ensure accurate initiation and completion of incoming policy-related requests such as issuance, quotes, endorsements, and policy updates. Identify process improvement opportunities and make recommendations for enhancements in procedures or systems. Experience Required: Associate: Minimum 6+ months in P&C insurance Underwriting Support (Issuance, Endorsements). Sr. Associate: Minimum 24+ months in the same field. Key Skills: Strong organizational and interpersonal skills to manage priorities and time effectively. Excellent verbal and written communication skills; fluent in English. Customer-first attitude with problem-solving capabilities. Proficient in using the internet, computer applications, and web-based tools. Ability to multi-task in a high-paced environment. Typing speed of 30+ WPM. High attention to detail.