Training Manager

FUNCTIONAL ROLE

• Participates in development of talent development strategies which are aligned with overall business objectives of the Hotel
• Develops &implements strategies for hotel / departments
• Monitors status regularly and adjusts strategies as appropriate
• Develops &implements training plans which are aligned with hotels business strategies
• Keeps Mer- Way & 100% guest satisfaction alive within the hotel by facilitating learning and follow-ups on an ongoing basis
• Analyses guest feedback results frequently and identifies trends
• Conducts brand service training / refresher sessions
• Partners with HODs / Departmental Trainers to develop strategies
• Provides all new employees with a comprehensive induction program as part of the First 7 Days with Brand program to enable them to be orientated and efficiently productive from commencement
• Creates a work environment aligned with Brands promise by conducting behavioral / management skills training on a regular basis
• Conducts soft skills training and follows-up with participants to assess utilization of new skills.
• Ensures that employees attend all compliance training as scheduled; maintains and reviews tracking system regularly.
• Create the positive work culture and bring the feel in every employee its a safe and secure work environment.
• Assist HRM to Formulate committee for POSH, EEO , WS&H, and handle grievances effectively. Creates 100% guest satisfaction by providing the Mer- Way experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver best of service and teamwork
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

• REQUIREMENTS

• Minimum of Five years progressive operations / functional experience at managerial level.
• Bachelors degree preferred, certificate in related field required
• An effective departmental Trainer
• Collaborate effectively with other hotel employees and managers to ensure teamwork Able to effectively conduct learning and development activities
• Experience in managing brand standards
• Able to collaborate effectively with hotel employees and HODs / managers to ensure teamwork
• Strong verbal / written communication skills and interpersonal effectiveness
• Pleasant personality