Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toast’s Android tablet-based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. We’re growing fast and have a customer base of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers’ success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunities for career growth, so if you’re passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow our business across the US and internationally. Position Summary We are seeking an experienced and highly capable Senior Procurement Specialist to support and enhance U.S.-based Procurement operations. With over 10 years of practical procurement experience, the ideal candidate will bring depth in sourcing, vendor management, contract oversight, and procurement systems. This role demands a strategic mindset, a commitment to process excellence, and the ability to collaborate across time zones with U.S. stakeholders. A strong focus on cost control and value optimization is essential. Key Responsibilities Procurement Operations Serve as a trusted partner to internal teams, offering procurement insights and driving process improvements. Own and execute core procurement processes, including end-to-end requisition and PO creation, vendor onboarding, and workflow approvals. Manage and resolve escalated procurement issues related to Zip requisitions, purchase orders, and vendor coordination. Communicate effectively through email, Slack, and Google Chat to support U.S.-based requestors with a focus on responsiveness and issue resolution. Contract Administration Lead contract administration activities, including execution tracking, renewals, terminations, and amendments to ensure risk mitigation and compliance. Monitor contract lifecycles and proactively work with stakeholders to ensure timely updates and renewals. Partner with legal and finance teams to ensure contract terms align with business objectives and risk posture. Strategic Procurement, Cost Optimization & RFP Support Lead and manage the RFP/RFI process for low- to mid-value categories, ensuring alignment with stakeholder requirements. Analyze and evaluate supplier proposals and provide strategic recommendations to stakeholders. Drive supplier negotiations with a clear focus on cost savings, improved terms, and overall value delivery. Collaborate with Finance and Business Units to identify cost-saving opportunities and implement sourcing strategies that reduce total cost of ownership (TCO). Track and report cost savings achieved through sourcing and contract improvements. Act as a key liaison between vendors and internal departments, managing expectations and ensuring alignment on pricing, delivery, and scope. Qualifications Bachelor’s degree required; advanced certification (e.g., CIPS, CPSM) a plus. 10+ years of proven experience in procurement operations, including sourcing, contracting, and vendor management. Demonstrated success in driving cost savings through supplier negotiations, competitive sourcing, and spend analysis. Strong problem-solving and analytical skills with a track record of improving procurement workflows. High attention to detail and the ability to manage complex tasks independently. Excellent organizational, communication, and interpersonal skills, with experience working across global teams. Proficient in Microsoft Office Suite and enterprise procurement tools such as Workday, Oracle, SAP, or NetSuite. Experience with procurement platforms like Zip is highly desirable. Preferred Attributes Experience operating in a global or matrixed organization with US based leadership. Demonstrated ability to influence cross-functional stakeholders and support strategic procurement initiatives. Ability to develop category-specific strategies aimed at value creation and cost control. Comfortable working across time zones and adapting to changing priorities in a fast-paced environment. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Show more Show less

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. Bready * to make a change? Toast is looking for a Payments Operations Analyst I to play an integral role in scaling Toast’s rapidly growing business. You will be the “go-to” person for the Sales team as a Payments Pricing subject matter expert by prioritizing custom pricing requests, analyzing complex card processing statements, advising sales on deal pricing strategy, and communicating with sales reps in a timely and professional manner. Analysts are also responsible for budgeting time to contribute to longer term strategic projects, escalating to management when necessary, tracking operational metric performance and presenting to department leaders. Use of Excel, SQL, Powerpoint and SalesForce on a daily basis. The Roll *: Become fluent in understanding card processing pricing including various market pricing strategies, interchange fees, network/scheme fees and other processing fees Perform complex payments pricing analyses for new business opportunities, setting processing rates which directly impact Toast revenue Support the sales process and become a subject matter expert regarding Toast’s payment solutions in addition to pricing Manage and improve upon all operational processes that touch Toast Payments Support and partner with Sales Enablement on Payments education initiatives Support optimizing internal business operations for scale Use of Salesforce, Excel, PowerPoint and SQL on a daily basis Do you have the right ingredients* ? Bachelor's Degree in Finance, Economics, Mathematics or related fields required 1-3 years of experience in an analytical or operations position Intermediate Excel/Google Sheets skills; ability to understand financial models Experience in a customer service or sales support capacity Excellent organizational, time management & verbal/written communication skills A great sense of accuracy and problem-resolution skills Ability to manage multiple competing priorities in a high growth, fast-paced environment Ability to delivery high quality analysis within tight and required deadlines and SLAs An inquisitive nature and a mathematical/analytical mind Bonus ingredients* : Experience in a high growth tech company Experience with data analysis programming languages Experience in the credit card processing industry Experience using Salesforce Our Spread* of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. Bread puns encouraged but not required Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Show more Show less

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. Our Talent Engagement team plays a crucial role in attracting top talent by increasing awareness of Toast as an employer of choice and enhancing candidate engagement. This role will support both our Global Employer Brand & Recruitment Marketing team and our Global Early Career Recruiting team to drive impactful talent attraction strategies. About this roll * (Responsibilities) Employer Branding & Recruitment Marketing Support the execution of employer branding strategies to attract and engage top talent. Maintain and update employer profiles across platforms like LinkedIn, Glassdoor, and AmbitionBox to reflect our culture and values. Proactively identify and pursue relevant events and partnership opportunities to boost Toast brand awareness Assist in developing engaging content for LinkedIn, Instagram, the Life at Toast blog, and other relevant platforms. Monitor and respond to feedback on employer review sites, ensuring a positive brand reputation. Coordinate employer branding campaigns in collaboration with internal teams and external vendors. Manage recruitment marketing materials, including job postings and career page updates. Conduct research on employer branding trends and competitor strategies to optimize our approach. Early Career Talent Engagement Support campus hiring strategies to attract early-career talent. Coordinate with universities, placement cells, and student organizations to schedule recruitment events. Maintain and update campus recruitment calendars, job postings, and event schedules. Assist in planning and executing virtual and in-person campus recruitment events, career fairs, and student engagement programs. Do you have the right ingredients* ? (Requirements) 4+ years of experience in talent acquisition, employer branding, marketing, or communications. Strong organizational and time-management skills, with a keen eye for detail. Excellent written and verbal communication skills, with the ability to build relationships across teams. Ability to manage multiple tasks and thrive in a fast-paced, hybrid, and global environment. Familiarity with applicant tracking systems (ATS), social media platforms, and recruitment marketing tools is a plus.

Act as a consultant to front-line leaders on performance management including: Coaching leaders on how to address various performance situations; conducting effective performance conversations; and best practices/expectations in documentation of performance actions Enabling leaders of leaders (up to Director level) to coach their own team on these expectation Advise on navigating low performance Support leaders to ensure equitable and consistent intervention for employees who require support to meet role expectations Navigate nuance, ask questions and appropriately engage and inform stakeholders such as employee relations as required Support the compassionate offboarding of employees as required Identify (with support) what consultations are highest priority and sensitivity and Influence leaders to leverage self-service resources available today (eg Intranet, People Centre of Excellences) for out of scope requests Ensure policies, practices, and programs are administered in an equitable and consistent manner Partner with Functional People Success Partners, Employee Relations and other Centers Of Excellence on processes and enablement to improve the employee and manager experience as it pertains to performance management Influence leaders to manage performance over the year, including leveraging key moments and data outside of the annual performance review cycle Investigate and manage conflict resolution scenarios effectively, facilitating productive conversations and outcomes. Do you have 2+ years in an HRBP or Talent Management or equivalent role Proven ability to coach and partner with leadership Strong experience working through labor relations situations and coaching managers Strong experience in performance management Demonstrated ability to show excellent judgment, creative problem-solving, and training/coaching Strong teamwork, communication & cross-functional collaboration skills Ability to perform in a fast-paced environment, with multiple stakeholders with varying needs Solid understanding of HR practices, policies, India employment law and statutory requirements Ability to drive meaningful insights and recommendations from data Special Sauce* (Nice to Haves) Experience specializing in supporting performance management at scale Experience in supporting leaders across the country (Toast operates in Chennai and Bangalore) Demonstrated success in a high-growth organization

Senior Data Scientist - S&A Now, more than ever, the Toast team is committed to our customers. We re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. We focus on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. Bready* to make a change? As the Senior Data Scientist in our Bangalore Data Science team, you will contribute to building machine learning algorithms using our huge reservoir of point of sale transaction data. You will work with architects, engineers and product managers to solve business and customer problems and turn machine learning models into business impact across product lines, including financial processing and fraud. About this Roll* : Design, build, train and evaluate machine learning models to drive business value for Toast and our restaurant customers Collaborate closely with internal and external product stakeholders, both technical and non-technical and help translate deep machine learning knowledge to product applications Break down larger ML initiatives into smaller problems that enables data science to deliver incremental business value and lead the team to execute on them Work closely with Production Engineering and Data Platform teams to deploy models to production and regularly monitor for efficiency, key KPIs and enhance them as needed Work with incident response and problem resolution teams to check and resolve any problems/challenges as and when identified in the model deployed in the production Effectively document all steps and manage code repositories for easy scalability and knowledge sharing with the the team Incorporate up-to-date ML technology and DS approach as best practice for the team Help in continuing to build out and expand the Data Science and ML Engineering teams Work effectively in a dynamic, changing environment while focusing on key goals and objectives Do you have the right ingredients* ? Advanced degree in Data Science, Statistics, Applied Math, Computer Science, Engineering or other equivalent quantitative disciplines 6 + years of industry experience in the field of Data Science and Machine Learning Strong proficiency in Python and SQL; experience with some of the following languages, tools, and frameworks: R, Spark, Scala, scikit-learn, Tensorflow, PyTorch, etc. Familiarity with standard software engineering practices and tools including object-oriented programming, test-driven development, CI/CD, git, shell scripting, task orchestration (Airflow, Luigi, etc.) and preferably AWS tooling (Sagemaker, DynamoDB, ECS, etc.) Strong knowledge of underlying mathematical foundations of statistics and machine learning Prior success deploying machine learning solutions in large-scale production environments Experience collaborating with cross-functional teams and stakeholders to evaluate new Machine Learning opportunities Problem solver who loves to dig into different kinds of data and can communicate their findings to cross-functional stakeholders Bonus ingredients* : Passion for research and curiosity that calls you to go beyond good enough to create something innovative and exciting

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. Bready * to make a change? As a Customer Success Trainer, you’ll organize and lead the facilitation of our new hire, enablement, and upskilling programs for Care agents and managers both internal or from our Business Process Outsourcing (BPO) partners around the globe. You will also assist with the ongoing success of observational, learning delivery, and Train-the-Trainer/Mentor needs. Your training delivery will provide a welcoming, memorable, and impactful introduction to Toast by setting new hires up for success to hit the ground running in their new roles. Delivery of additional enablement programs will position you to expand knowledge, establish clear expectations, and grow Toast employees to continue their success. This position will work closely with Care Enablement, Field Operations Leadership, and Care business leaders to ensure our Care agents and managers (internal & BPO) have the knowledge, confidence, and skills to provide an exceptional experience for all of our customers during their journey at Toast. About this roll *: Facilitate virtual/remote and in-person new hire, upskill, everboarding, and process/product change enablement sessions As needed, travel to national and international destinations to provide in-person support to our Care Toasters around the globe Partner with Enablement Program Managers to coordinate all aspects of new hire and ongoing enablement initiatives including content updates, scheduling, transition to their in-line managers, evaluations, and more Create and execute training agendas, learning activities, and material in a fast-paced, ever-changing environment, often with minimal support Provide observational, learning delivery, and Train-the-Trainer/Mentor needs to support programmatic needs Evaluate and assess training effectiveness through designated evaluation models and provide input to enhance and improve the learning experience Create and update enablement resources to ensure teams have easy access to relevant, effective, and up-to-date learning Collaborate cross-functionally with stakeholders to ensure desired results are met across all areas of focus Support ad hoc enablement projects as needed Do you have the right ingredients* ? 6-8 years of training/facilitation experience, delivering effective learning solutions in a fast-paced, ever-changing environment Ability & willingness to travel to national & international locations based on business needs - and open to the possibility of frequent travel for more than a month at a time with limited time ‘home’ between trips while working varying shifts and schedules during training delivery Exceptional facilitation skills, with a history of success driving measurable results from delivering modern, innovative, and interactive learning solutions in both virtual and in-person settings Skilled at navigating ambiguity in an autonomous setting while representing Toast, cultivating relationships, and creating meaningful learner experiences Ability to manage and prioritize multiple projects, deliverables, and competing priorities with a proven record of success Broad subject matter expertise in learning design methodologies, adult-learning best practices, and common learning tools (i.e. Zoom, Articulate, LMS, engagement tools) Proven ability to analyze learning opportunities, recommend and gain buy-in on the right solutions for complicated business needs, and follow through to completion Strong verbal and written skills with a balance of detail-oriented execution and big picture thinking Exceptional interpersonal skills: Ability to build and maintain strong relationships and communicate effectively while under pressure and accommodating cultural differences - balancing confidence, humility and diplomacy Passionate about the learner experience and how to make it better (always looking for ways to improve skills and learn new things), with a bias to action Working Timings: 2:00 PM - 11:00 PM IST, subject to shift due to business and training needs Working Mode - Two days to office! Relocation to Bangalore - Must (Applicable for outstation candidate only) Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Show more Show less

Senior Talent Operations Data Analyst Location: Chennai About Toast: Toast is driven by its mission to build an all-in-one restaurant platform that empowers restaurants to operate their business efficiently, increase sales, engage guests, and maintain employee satisfaction. As a dynamic and fast-growing company, we are committed to delivering innovative solutions to the restaurant industry. Job Summary: The Senior Talent Operations Data Analyst will be a key analytical resource within Talent Acquisition (TA) and will operate as the “technical engine” of the Talent Analytics team. The ideal candidate will have extensive experience working with recruiting and people data and will be comfortable navigating the inherent nuances of the recruiting space. They will have both the subject matter expertise and technical savvy to act as the primary SQL resource of the Talent Analytics team, using various data sources to enhance reporting and operations with a relentless focus on efficiency and scalability. Work Mode: Hybrid (2 days a week in the office) Key Responsibilities: Drive efficiency in the People & Places data infrastructure by writing and maintaining highly optimized SQL queries using multiple data sources. Partner with the People Analytics team to create and maintain complex, easily digestible dashboards in Sigma. Proactively identify process improvement opportunities and provide recommendations to improve data quality. Create capacity models to provide Talent leadership with flexible tools for scenario and resource planning. Create hiring forecasts for operationally distinct business functions. Write and maintain comprehensive documentation on data infrastructure, metrics, and processes for internal and external stakeholders. Address ad-hoc data and reporting requests from various functions across the People & Places team. Qualifications: 7+ years of experience in Data Analysis, Data Science, or Business Intelligence. Advanced proficiency in SQL and data visualization tools (such as Tableau, Sigma, Power BI). Previous experience with Greenhouse and Workday data or strong understanding of recruiting and/or people data. Previous experience with capacity modeling. Ability to work independently and adapt quickly to a dynamic environment. Excellent project and change management skills. Bachelor’s degree in Mathematics, Statistics, Computer Science, Economics, or a related field. Preferred Qualifications (Nice to Have): Proficient with Python or R. Minimum educational qualification: Any Undergraduate (UG) degree. Why Toast? At Toast, we believe in fostering a collaborative and innovative work environment. Join our team and be part of building solutions that positively impact the restaurant industry while growing your career in a supportive and dynamic environment. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Show more Show less

Senior Talent Operations Data Analyst Location: Chennai About Toast: Toast is driven by its mission to build an all-in-one restaurant platform that empowers restaurants to operate their business efficiently, increase sales, engage guests, and maintain employee satisfaction. As a dynamic and fast-growing company, we are committed to delivering innovative solutions to the restaurant industry. Job Summary: The Senior Talent Operations Data Analyst will be a key analytical resource within Talent Acquisition (TA) and will operate as the technical engine of the Talent Analytics team. The ideal candidate will have extensive experience working with recruiting and people data and will be comfortable navigating the inherent nuances of the recruiting space. They will have both the subject matter expertise and technical savvy to act as the primary SQL resource of the Talent Analytics team, using various data sources to enhance reporting and operations with a relentless focus on efficiency and scalability. Work Mode: Hybrid (2 days a week in the office) Key Responsibilities: Drive efficiency in the People & Places data infrastructure by writing and maintaining highly optimized SQL queries using multiple data sources. Partner with the People Analytics team to create and maintain complex, easily digestible dashboards in Sigma. Proactively identify process improvement opportunities and provide recommendations to improve data quality. Create capacity models to provide Talent leadership with flexible tools for scenario and resource planning. Create hiring forecasts for operationally distinct business functions. Write and maintain comprehensive documentation on data infrastructure, metrics, and processes for internal and external stakeholders. Address ad-hoc data and reporting requests from various functions across the People & Places team. Qualifications: 7+ years of experience in Data Analysis, Data Science, or Business Intelligence. Advanced proficiency in SQL and data visualization tools (such as Tableau, Sigma, Power BI). Previous experience with Greenhouse and Workday data or strong understanding of recruiting and/or people data. Previous experience with capacity modeling. Ability to work independently and adapt quickly to a dynamic environment. Excellent project and change management skills. Bachelor s degree in Mathematics, Statistics, Computer Science, Economics, or a related field. Preferred Qualifications (Nice to Have): Proficient with Python or R. Minimum educational qualification: Any Undergraduate (UG) degree. Why Toast? At Toast, we believe in fostering a collaborative and innovative work environment. Join our team and be part of building solutions that positively impact the restaurant industry while growing your career in a supportive and dynamic environment. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https: / / careers.toasttab.com / locations-toast . Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. ------ For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. We are seeking a dynamic operational leader to join our Care leadership team. You will build and shape our India Customer Support teams partnering closely with existing global leadership teams. You will help shape the Care strategy that will have a significant positive impact on our customer’s experience. We are seeking a humble, empathic, and data driven people leader who has experience building and leading teams in a fast-paced environment in the customer success / support space, with the ability to drive process improvements and inspire and motivate a large team. If you are a highly collaborative leader passionate about people, customer care, with an ability to lead a team through change and are excited at the prospect of joining us as we continue to grow - read on! About this roll * (Responsibilities) Build and shape the Toast India Customer Support teams - supporting existing leaders and agents and work cross functionally across the organization Implement process, system and people changes to drive continuous improvement and enable the teams to provide a great customer experience Maintain a culture that is laser focused on providing a great customer experience; when needed, work directly with customers to ensure they are getting the support experience they expect Set the vision, direction, and goals for the team; collaborate with partners and key stakeholders to ensure alignment of priorities and objectives Provide coaching and mentoring to subordinate leaders and maintain a culture of career development, coaching, and performance management across the team Be an ambassador for the Toast culture - helping to ensure a high bar for performance and a trusting, collaborative and fun environment Do you have the right ingredients* ? (Requirements) Education: Minimum Bachelor’s degree in any field. Overall 15-20+ year of experience. 8+ years of operational experience leading large support operations (200+ employees), both internal and BPO, in a fast paced, high-growth volume environment Ability to analyse data to make decisions and drive process and performance improvement Excellent organisational, communication, and presentation skills Ability to effectively operate both strategically and tactically Value and thrive in an environment of learning and interacting with high-capability, high-energy people Change Agent - in the face of resistance and conflicting views, have the ability to push through new ways of thinking and work both within their team and the wider organization Anticipates the future - act as a true leader, anticipating future opportunities and challenges and ensuring the team is lined up against them Personal leadership - respected and trusted leader with proven track record of achievement, adept management skills, reputation as a leader of change and passion about speed and simplicity. Ability to rapidly develop strong rapport and build relationships with individuals and teams at multiple levels of the organization Work Mode: This role follows a hybrid work model, requiring a minimum of 2 days per week in the office Timings : TBD, But needs to be flexible (including night shifts) Job Location : The job roles are open for Chennai or Bangalore Our Spread* of Total Rewards: We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/india-benefits. Bread puns encouraged but not required Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Show more Show less

Job Title: Senior Backend Software Engineer Location: Chennai – Hybrid Employment Type: Full-Time Department: Engineering Bready* to make a change? At Toast, we’re on a mission to help the restaurant community thrive through cutting-edge SaaS and fintech solutions. As a Senior Backend Software Engineer, you’ll play a pivotal role in architecting, building, and scaling the backend systems that power our platform. If you’re passionate about solving complex technical challenges, optimizing performance, and making a tangible impact in the restaurant industry, we’d love to have you on our team. About This Roll* (Responsibilities) As a Senior Backend Software Engineer , you will: Technical Execution: Design, develop, and maintain high-performance, scalable, and secure backend services and APIs. Optimize systems for performance (e.g., indexing strategies, latency analysis) and high availability. Lead projects from discovery to deployment, ensuring alignment with business goals. Leadership & Collaboration: Mentor junior engineers with measurable outcomes (e.g., skill development, project ownership). Resolve team disagreements through collaborative decision-making (beyond PoCs) and articulate trade-offs. Foster a culture of technical excellence through code reviews, best practices, and knowledge sharing. Strategic Impact: Communicate the "why" behind technical decisions to stakeholders, linking them to business outcomes. Balance feature delivery with tech debt, advocating for long-term system health. Contribute to sprint planning and prioritization with a focus on ROI. Do You Have the Right Ingredients*? (Requirements) Technical Skills: 6+ years of backend development experience (Java/Kotlin, Spring Boot, PostgreSQL, Kafka). Expertise in microservices, distributed systems, and cloud infrastructure (AWS, Docker/Kubernetes). Proven ability to optimize performance (e.g., indexing, concurrency, gRPC). Leadership & Communication: Demonstrated mentorship experience with tangible results. Ability to align technical decisions with business goals and explain them clearly. Experience resolving team conflicts through collaboration (not just PoCs). Strategic Mindset: Understands trade-offs between speed and scalability/tech debt. Exposure to sprint planning and prioritization frameworks. Special Sauce* (Nonessential Skills/Nice to Haves) While not required, these skills will make you stand out: Experience with restaurant or fintech systems, including payment processing or POS integrations. Familiarity with observability tools such as Datadog, Splunk, or Prometheus. Knowledge of event-driven architectures and message brokers like Kafka or RabbitMQ. Contributions to open-source projects or active involvement in technical communities. Experience with mentoring and leading engineering initiatives. Why Join Toast? At Toast, you'll build transformative products that power thousands of restaurants worldwide, directly impacting an essential industry. We invest in your growth with structured leadership development programs for engineers on the senior track, helping you expand both technical and strategic skills. Our Chennai team thrives in a collaborative hybrid work environment that balances flexibility with meaningful in-person connections. If you're ready to take your career to the next level while solving real-world challenges, we'd love to hear from you - apply today and let's build the future of restaurant technology together! Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Show more Show less

Manager, Customer Care - Night Shift Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. As Customer Care Manager, your role is pivotal in actively supporting the productivity goals and overall success of this critical Care Team. This team is responsible for managing the Toast customer journey during issue resolution, with the aim of enhancing the customer relationship with Toast. Operational Hours Open for shifts with three days in the office per week once logistics are established. Open to rotational shifts that may include weekends and holidays Hybrid, Chennai | 5 day working (Rotational in days & time). Night Shift - 10:00 PM - 6:30 AM IST OR 3:00 AM - 11:00 AM IST About this roll * (Responsibilities) Utilize extensive product knowledge and customer service expertise to manage and coach the team in handling customer chats, voice calls, and casework effectively. Train and develop the team on process, technical troubleshooting, and new product knowledge. Maintain open communication with agents regarding their concerns and ideas, relaying to others as appropriate. Facilitate ongoing professional development for yourself and the team, staying updated on Toast's hardware and software offerings through training and knowledge base articles. Actively seek and embrace coaching opportunities to enhance individual and team performance, Handle escalated customer issues directly from the Senior Leadership Team. Manage the use of Salesforce.com and all related applications. Do you have the right ingredients?* (Requirements) A minimum of three year degree in any area, or any other related discipline 1-2 years of experience performance managing and coaching, for instance a Team Lead, Supervisor or Manager 7+ years of experience in a role responsible for customer satisfaction and championing the customer experience Success operating independently and navigating competing priorities in a constantly changing environment A genuine commitment to nurturing the professional growth and development of team members. Proven ability to address intricate customer issues promptly and with the utmost professionalism. Restaurant, SaaS or FinTech experience is a plus. Special Sauce* (Non-essential Skills/Nice to Haves) Experience answering incoming Chats and ticketing systems Experience working in the tech industry or for a SaaS company Open to schedules that may include weekends, holidays and nights We are Toasters Diversity, Equity, and Inclusion is Baked into our Recipe for Success. At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds. The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals. Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry. Bready* to make a change? Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Show more Show less

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: creating the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. A Toast Associate Trainer is a passionate, customer-focused professional with a proficient knowledge of Toast’s product suite and a love for hospitality. The Associate Trainer’s primary function is to provide best-in-class training to Customer Care agents. You will work closely with stakeholders across the Customer Care, Enablement, and CS Training teams to drive our Customer Care agents' consistent, high-quality performance to ensure we deliver a best-in-class customer experience. In this role, you will design and deliver programs that measure, monitor, and improve performance across technical topics and soft skills, including empathy, good judgment, and a consultative, additive approach to all customer care interactions. Location: Chennai or (willing to relocate) Work Mode: Hybrid Experience: 2-4 Education: Any Bachelors Degree About this roll* (Responsibilities) Facilitate generalist onboarding training both in a classroom environment and remotely if necessary. Action enablement requests from managers and create or gather existing material to carry out these requests. Take ownership, work independently, and use initiative to drive results. Build and deliver training content that will uplevel the skills of our customer-facing Care agents - sourcing and proliferating great examples that will set a standard of excellence and drive measurable performance improvement and customer outcomes [increased FCR, reduced AHT, improved CSAT, etc.] and process/product change. Act as a subject matter expert on training programs, technical Toast topics, and best practices Partner with cross-functional teams to ensure the care new hire onboarding program reflects the latest updates and that is incorporated into ramp plans and learning paths Work with your manager to closely track agent performance and customer sentiment data to identify training opportunities across all teams, locations, cohorts, levels, etc Align with Care leadership to understand business priorities to develop a strategic new hire enablement program for Care agents through the first 90 days in the role. Own new hire nesting, permissions, shadowing Care Agents to identify performance gaps, provide coaching, and optimize/inform training plan Partner with Enablement Program Managers to coordinate all aspects of new hire and ongoing enablement initiatives, including content updates, scheduling, manager transitions, evaluations, and more Evaluate and assess training effectiveness through designated evaluation models Support ad hoc enablement projects as needed, such as maintaining up-to-date KB articles Collaborate cross-functionally with stakeholders to ensure desired results are met across all areas of focus Act as a point of escalation for customers in need during the out-of-hours shift Embody Toast’s Values and always represent Toast with the utmost professionalism Do you have the right ingredients*? (Requirements) Passionate about the learner experience and how to make it better (always looking for ways to improve skills and learn new things), with a bias to action. You love standards and training - when things are clear and people “get it,” you are happy Deep understanding of the Toast Product suite and the day-to-day workflows of CS/ Customer Care. Proficiency in Toast’s complete product line, technology areas, and methodologies, or a willingness to learn Great draw. Your team and stakeholders love working with you Excellent communication, presentation, interpersonal,l and writing skills Passionate about technology and hospitality Highly motivated, innovative, positive, passionate, team player, facilitator Ability to self-manage & self-prioritize multiple complex tasks at once Adaptability, a strong work ethic, and professionalism during challenging situations Able to thrive in an environment of learning and interacting with high-capability, high-energy people Ability & willingness to travel in support of in-person trainings as needed 2+ years of training/facilitation experience, delivering effective learning solutions in a fast-paced, ever-changing environment, is desirable but not essential. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Show more Show less

Toast is building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: growing businesses they love. Our platform helps streamline operations, increase revenue, and deliver outstanding guest experiences by combining restaurant point of sale, team management, guest-facing technology, and award-winning customer support. As a Toaster , you'll be part of a team that takes on meaningful projects to shape the company's future. Join us as we empower the restaurant community to delight guests, do what they love, and thrive. Are you bready* for a change? Toast is scaling rapidly and with that growth comes an exciting new opportunity to join our new organization in Bangalore. Toast is looking for a Senior Software engineer to join our team where we are building the next generation of software solutions for our restaurants. We want to build a one stop shop for restaurants to make it easier, faster, and more enjoyable to manage a successful restaurant. You will enable restaurants to access data, draw meaningful insights, and take data-driven actions by leading the team to develop the best-in-class solution. As a Full Stack Senior Software Engineer on our team, you will: Bring your domain and general experience to design, build and launch features/improvements on our platform Be involved in complex, high impact projects that may span multiple teams Champion best practices for development, deployment and quality life-cycles. What You'll Do: Collaborate with cross-functional teams (developers, product managers, designers) to build features for Enterprise Reporting and Analytics and take full ownership of key components. Lead complex projects that improve functionality and reliability for customers within a collaborative, supportive environment. Ship code that directly impacts and drives Toasts growth. Contribute to new product features from the ground up, ensuring innovation and technical excellence. Advocate for best coding practices, raising the bar for yourself, your team, and the company. Partner with experienced engineers in design and code reviews to maintain high standards. Monitor feature rollouts to ensure customer success, iterating and improving when necessary. Design, build, deploy, and maintain highly resilient and scalable systems critical to our customers’ success. Tackle scaling challenges and implement robust solutions. Diagnose performance bottlenecks and optimize for better performance. Mentor and provide technical guidance to other team members. What You’ll Need: 6+ years of experience with Java, Kotlin, or similar object-oriented languages. Proficient in modern web technologies and UI frameworks (e.g., React, Javascript , TypeScript, REST, GraphQL) with 3+ years of relevant experience. Experienced with databases (PostgreSQL, DynamoDB) including schema design and optimization. In-depth understanding of microservices, distributed systems, and enterprise messaging. Familiar with asynchronous communication tools (e.g., Pulsar, JMS, Kafka). Proven track record of delivering reliable services to production. Excellent communication skills, with the ability to simplify complex technical concepts for non-technical stakeholders. A passion for technology and continuous learning. Enthusiasm for solving impactful challenges and writing clean, scalable code. A focus on both personal and team growth, balancing task completion with platform stability. We welcome candidates with a wide range of experience, so if your background differs from what's listed here, please still apply! Our Tech Stack Toast’s products run on a stack that ranges from guest and restaurant-facing Android tablets to backend services in Java to internal, guest-facing and restaurant-facing web apps. Our backend services follow a microservice architecture written using Java 8 and DropWizard; we use AWS extensively, ranging from S3 to RDS to Lambda. We have our own platform for dealing with user management, service elevations and robust load balancing. Toast stores data in a set of sharded Postgres databases and utilizes Apache Spark for large scale data workloads including query and batch processing. The front-end is built primarily using React and ES6. The main Toast POS application is an Android application written in Java and Kotlin. For data between tablets and our cloud platform we operate RabbitMQ clusters as well as direct tablet communication to the back end. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. The Toast Enterprise Risk and Compliance Management Program provides a coordinated, company-wide approach to identify, measure, monitor, mitigate, and treat risks while enabling the business to innovate and deliver quality products and solutions to serve our customers. Toast, Inc. seeks an experienced Disaster Recovery Manager responsible for developing, implementing, and maintaining the organization's disaster recovery plan to ensure the rapid recovery of critical IT systems and infrastructure in the event of a disaster or major outage. This role focuses on the technical aspects of disaster recovery, including data backup and recovery, system failover, and infrastructure resilience. Work Mode: Hybrid (2-3 days in office) Work Location: Bangalore/Chennai About this roll* (Responsibilities) Implement and update disaster recovery policies, guidance, documentation, and systems Develop and maintain the disaster recovery plans for Toast, including procedures for data backup and recovery, system failover, and infrastructure resilience Conduct regular disaster recovery testing and exercises to ensure plan effectiveness Collaborate with IT and technology teams to ensure alignment of disaster recovery plans with infrastructure and systems Provide training and awareness programs for IT staff on disaster recovery procedures Manage and lead disaster recovery efforts during an actual disaster or major outage Respond to and support disaster recovery related documentation requests or actions from third party partners and regulatory agencies Do you have the right ingredients* ? (Requirements) Bachelor’s Degree required. At least five (5) years of experience in a disaster recovery or resiliency management role at a fintech, bank, technology company, auditing, or consulting firm. Excellent knowledge and understanding of disaster recovery and resiliency management practices. A strong understanding of common IT, infrastructure, cloud-based technology, and data center configurations, terminology, controls, and recovery practices. At least one of the relevant certification(s) such as the Disaster Recovery Certified Specialist (DRCS), Certified Business Continuity Professional (CBCP), Certificate of the Business Continuity Institute (CBCI), ISO 22301 Certified Business Continuity Manager (CBCM), Business Continuity and Resiliency Professional (BCRP) or other business continuity professional certification Strong critical and analytical thinking, decision-making, innovative problem-solving, and excellent verbal and written communication skills. Ability to drive action and build consensus among cross-functional stakeholders. Detail-oriented strong project management skills with the ability to meet firm deadlines. Ability to adapt in challenging and changing situations, comfortable dealing with ambiguity and uncertainty. Our Spread* of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. We love a great bread/food pun Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Show more Show less

Foster a positive, inclusive, and respectful team environment that encourages innovation, collaboration, and professional growth, aligning with Toast values. Collaborating with our Global AI data team leaders, define and drive the technical vision, strategy, and roadmap for the AI Data team, aligning with Toast s business goals. Stay at the forefront of the latest innovations in AI, machine learning, and data technologies. Provide hands-on technical direction and articulate strong, well-reasoned opinions on architecture, design, and technology choices. Oversee the end-to-end lifecycle of AI and data projects, from ideation and design through development, deployment, and maintenance. Implement and manage robust project management processes to ensure timely delivery of high-quality solutions. Collaborate closely with product leaders, business stakeholders, and other engineering teams to understand requirements, define priorities, and deliver impactful solutions. Drive continuous improvement in engineering culture and hygiene, processes, tools, and technologies used by the team. Do you have the right ingredients* ( Qualifications): Bachelors in Computer Science, Computer Engineering, Data Science, AI, or a closely related field. A Masters degree is a plus. 15+ years of experience in software engineering, with at least 5+ years in a leadership role overseeing AI/ML/Data engineering teams. Proficiency in programming languages commonly used in AI/Data/Software engineering. Deep experience with tools and best practices for developing model deployment pipelines Experience with microservice-based architecture, preferably with AWS tooling (SageMaker, DynamoDB, Athena, etc.) Strong competency with the following languages (Java/Kotlin, Python), ML frameworks (scikit-learn, Tensorflow, PyTorch) and distributed computing frameworks (Spark, Ray, Dask) Experience in software engineering best practices and tools including object-oriented programming, test-driven development, CI/CD, git, shell scripting, task orchestration (Airflow) A proven track record of shipping machine learning solution in production environments at scale Exceptional skills in communication, presentation, and interpersonal abilities. Strong problem-solving and analytical skills. High degree of emotional intelligence and empathy. Bonus: Passionate about the restaurant and hospitality industry.

Senior Data Scientist - S&A Now, more than ever, the Toast team is committed to our customers. We re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. We focus on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. Bready* to make a change? As the Senior Data Scientist in our Bangalore Data Science team, you will contribute to building machine learning algorithms using our huge reservoir of point of sale transaction data. You will work with architects, engineers and product managers to solve business and customer problems and turn machine learning models into business impact across product lines, including financial processing and fraud. About this Roll* : Design, build, train and evaluate machine learning models to drive business value for Toast and our restaurant customers Collaborate closely with internal and external product stakeholders, both technical and non-technical and help translate deep machine learning knowledge to product applications Break down larger ML initiatives into smaller problems that enables data science to deliver incremental business value and lead the team to execute on them Work closely with Production Engineering and Data Platform teams to deploy models to production and regularly monitor for efficiency, key KPIs and enhance them as needed Work with incident response and problem resolution teams to check and resolve any problems/challenges as and when identified in the model deployed in the production Effectively document all steps and manage code repositories for easy scalability and knowledge sharing with the the team Incorporate up-to-date ML technology and DS approach as best practice for the team Help in continuing to build out and expand the Data Science and ML Engineering teams Work effectively in a dynamic, changing environment while focusing on key goals and objectives Do you have the right ingredients* ? Advanced degree in Data Science, Statistics, Applied Math, Computer Science, Engineering or other equivalent quantitative disciplines 6 + years of industry experience in the field of Data Science and Machine Learning Experience in time series modelling. Familiarity with ARIMA, SARIMA, ETS, VAR models. Familiarity with forecasting tools like Facebook Prophet, GluonTS, or NeuralProphet. Strong proficiency in Python and SQL; experience with some of the following languages, tools, and frameworks: R, Spark, Scala, scikit-learn, Tensorflow, PyTorch, etc. Familiarity with standard software engineering practices and tools including object-oriented programming, test-driven development, CI/CD, git, shell scripting, task orchestration (Airflow, Luigi, etc.) and preferably AWS tooling (Sagemaker, DynamoDB, ECS, etc.) Strong knowledge of underlying mathematical foundations of statistics and machine learning Prior success deploying machine learning solutions in large-scale production environments Experience collaborating with cross-functional teams and stakeholders to evaluate new Machine Learning opportunities Problem solver who loves to dig into different kinds of data and can communicate their findings to cross-functional stakeholders Bonus ingredients* : Passion for research and curiosity that calls you to go beyond good enough to create something innovative and exciting Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https: / / careers.toasttab.com / locations-toast . Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact . ------ For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Toast is building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: growing businesses they love. Our platform helps streamline operations, increase revenue, and deliver outstanding guest experiences by combining restaurant point of sale, team management, guest-facing technology, and award-winning customer support. As a Toaster , youll be part of a team that takes on meaningful projects to shape the companys future. Join us as we empower the restaurant community to delight guests, do what they love, and thrive. Are you ready for a change? Toast is looking for a Full Stack Senior Software Engineer to join the Membership team in India. Youll play a key role in building the platform that manages subscriptions, memberships, and tracks usage of member benefits for customers and guests all within Toast s ecosystem. What Youll Do: Collaborate with cross-functional teams (developers, product managers, designers) to build features for subscription and membership management and take full ownership of key components. Lead complex projects that improve functionality and reliability for customers within a collaborative, supportive environment. Ship code that directly impacts and drives Toast s growth. Contribute to new product features from the ground up, ensuring innovation and technical excellence. Advocate for best coding practices, raising the bar for yourself, your team, and the company. Partner with experienced engineers in design and code reviews to maintain high standards. Monitor feature rollouts to ensure customer success, iterating and improving when necessary. Design, build, deploy, and maintain highly resilient and scalable systems critical to our customers success. Tackle scaling challenges and implement robust solutions. Diagnose performance bottlenecks and optimize for better performance. Mentor and provide technical guidance to other team members. What You ll Need: Minimum educational qualifications : Any UG 6+ years of experience with Java, Kotlin, or similar object-oriented languages. Proficient in modern web technologies and UI frameworks (e.g., React, TypeScript, REST, GraphQL) with 3+ years of relevant experience. Experienced with databases (PostgreSQL, DynamoDB) including schema design and optimization. In-depth understanding of microservices, distributed systems, and enterprise messaging. Familiar with asynchronous communication tools (e.g., Pulsar, JMS, Kafka). Proven track record of delivering reliable services to production. Excellent communication skills, with the ability to simplify complex technical concepts for non-technical stakeholders. A passion for technology and continuous learning. Enthusiasm for solving impactful challenges and writing clean, scalable code. A focus on both personal and team growth, balancing task completion with platform stability. Experience in fintech or ecommerce is a plus. We welcome candidates with a wide range of experience, so if your background differs from whats listed here, please still apply! Our Tech Stack Toast s products run on a stack that ranges from guest and restaurant-facing Android tablets to backend services in Java to internal, guest-facing and restaurant-facing web apps. Our backend services follow a microservice architecture written using Java 8 and DropWizard; we use AWS extensively, ranging from S3 to RDS to Lambda. We have our own platform for dealing with user management, service elevations and robust load balancing. Toast stores data in a set of sharded Postgres databases and utilizes Apache Spark for large scale data workloads including query and batch processing. The front-end is built primarily using React and ES6. The main Toast POS application is an Android application written in Java and Kotlin. For data between tablets and our cloud platform we operate RabbitMQ clusters as well as direct tablet communication to the back end. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https: / / careers.toasttab.com / locations-toast . Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact . ------ For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. Bready * to make a change? As a Customer Success Trainer, you’ll organize and lead the facilitation of our new hire, enablement, and upskilling programs for Care agents and managers both internal or from our Business Process Outsourcing (BPO) partners around the globe. You will also assist with the ongoing success of observational, learning delivery, and Train-the-Trainer/Mentor needs. Your training delivery will provide a welcoming, memorable, and impactful introduction to Toast by setting new hires up for success to hit the ground running in their new roles. Delivery of additional enablement programs will position you to expand knowledge, establish clear expectations, and grow Toast employees to continue their success. This position will work closely with Care Enablement, Field Operations Leadership, and Care business leaders to ensure our Care agents and managers (internal & BPO) have the knowledge, confidence, and skills to provide an exceptional experience for all of our customers during their journey at Toast. About this roll *: Facilitate virtual/remote and in-person new hire, upskill, everboarding, and process/product change enablement sessions As needed, travel to national and international destinations to provide in-person support to our Care Toasters around the globe Partner with Enablement Program Managers to coordinate all aspects of new hire and ongoing enablement initiatives including content updates, scheduling, transition to their in-line managers, evaluations, and more Create and execute training agendas, learning activities, and material in a fast-paced, ever-changing environment, often with minimal support Provide observational, learning delivery, and Train-the-Trainer/Mentor needs to support programmatic needs Evaluate and assess training effectiveness through designated evaluation models and provide input to enhance and improve the learning experience Create and update enablement resources to ensure teams have easy access to relevant, effective, and up-to-date learning Collaborate cross-functionally with stakeholders to ensure desired results are met across all areas of focus Support ad hoc enablement projects as needed Do you have the right ingredients* ? 6-8 years of training/facilitation experience, delivering effective learning solutions in a fast-paced, ever-changing environment Ability & willingness to travel to national & international locations based on business needs - and open to the possibility of frequent travel for more than a month at a time with limited time ‘home’ between trips while working varying shifts and schedules during training delivery Exceptional facilitation skills, with a history of success driving measurable results from delivering modern, innovative, and interactive learning solutions in both virtual and in-person settings Skilled at navigating ambiguity in an autonomous setting while representing Toast, cultivating relationships, and creating meaningful learner experiences Ability to manage and prioritize multiple projects, deliverables, and competing priorities with a proven record of success Broad subject matter expertise in learning design methodologies, adult-learning best practices, and common learning tools (i.e. Zoom, Articulate, LMS, engagement tools) Proven ability to analyze learning opportunities, recommend and gain buy-in on the right solutions for complicated business needs, and follow through to completion Strong verbal and written skills with a balance of detail-oriented execution and big picture thinking Exceptional interpersonal skills: Ability to build and maintain strong relationships and communicate effectively while under pressure and accommodating cultural differences - balancing confidence, humility and diplomacy Passionate about the learner experience and how to make it better (always looking for ways to improve skills and learn new things), with a bias to action Working Timings: 2:00 PM - 11:00 PM IST, subject to shift due to business and training needs Working Mode - Two days to office! Relocation to Bangalore - Must (Applicable for outstation candidate only)

Customer Care Manager - Job Description Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Bready * to make a change? As a Customer Care Manager, you will actively manage a team of agents for the Enterprise campaign. You are responsible for the productivity and the well-being of the members of the Customer Care Team in our Omaha, Nebraska office and will act as a Subject Matter Expert for Operations. You will oversee the customer journey for those experiencing Toast Enterprise issues throughout the care experience, while working with cross-functional Internal teams such as Restaurant Success, Sales, and Onboarding to create process and support guidelines. To thrive as a Customer Care Manager at Toast, you are resilient, motivated to coach a team on delivering high quality customer interactions, and excel in ambiguous environments. Operational Hours Open for two shifts with transitioning to three days in the office per week. Open to rotational shifts that may include weekends, holidays and nights Hybrid, Chennai - Ramanujan it park | 5 day working (Rotational in days & time) Night Shift - 6:00 AM - 3:00 AM IST OR 2:00 PM - 11:00 PM About this roll * (Responsibilities) Manage and coach a team of agents while monitoring their attendance and schedule adherence throughout the day Provide coaching and feedback to all agents through the Quality Assurance process or through One on One sessions to improve their effectiveness for Customer Support Train and develop members of the team on process, technical troubleshooting, and new product knowledge Maintain open communication with agents regarding their concerns and ideas, relaying to others as appropriate Communicate and influence new ideas for improvement with a solutions oriented mindset Assist agents with challenging customer contacts and facilitate Supervisor Calls through escalations Do you have the right ingredients* ? (Requirements) 8+ years of experience performance managing and coaching, for instance a Team Lead or Manager 7+ years of experience in a role responsible for customer satisfaction and championing the customer experience Success operating independently and navigating competing priorities in a constantly changing environment Experience solving complex customer issues with a sense of urgency and professionalism Special Sauce* (Non-essential Skills/Nice to Haves) Experience answering incoming phone calls and ticketing systems Experience working in the tech industry or for a SaaS company Open to schedules that may include weekends, holidays and nights POS technical understanding with net we working devices and connectivity Our Spread* of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at https: / / careers.toasttab.com / toast-benefits . *Bread puns encouraged but not required Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https: / / careers.toasttab.com / locations-toast . Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact . ------ For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

JD for Lead Salesforce Developer Job Overview: The Lead Salesforce Developer within the BTT (Business Technology and Transformation) team will collaborate with other developers, architects, admins, QA and release and Engineering managers to deliver new innovative solutions on the Salesforce platform. Toast has ambitious plans for the future, and this role will assist in making them happen. About this roll* (Responsibilities) Spends majority of their time working on Salesforce related development tasks, requiring a high degree of technical expertise, like: Salesforce platform - Security, Sharing, Visibility, Data Model, Flows etc APEX- Triggers, Platform Event handlers, batch processes, Async processes, frameworks & patterns etc VF pages, Aura and Lightning Web components Web Services - Rest, SOAP, Authentication, Authorization, Patterns etc Mentoring, guiding and supporting team members on their assignments and be a bar raiser. Follows design, architecture and development best practices Performs code reviews and is actively involved in deployment processes Experience with GitHub tooling and PR process Follows appropriate review etiquette Passion for ensuring we deliver the highest quality code Actively involved in deployment processes Identification of affected components Merging of code with the rest of the code base Identification and resolution of merge conflicts Development of adequate tests that cover and validate code Assists in developing project estimates and plans for self and others Accurate sizing of stories based on SCRUM process On time delivery of work Timely escalation of blockers Proficiency troubleshooting issues Leverage Developer Console, Workbench and other troubleshooting tools Analyze Salesforce Debug Logs for errors and performance issues Proactively seeks out and keeps up-to-date on Salesforce technologies, related tools, and best practices Proactive in highlighting issues, concerns and blocker to ensure timely delivery. Do you have the right ingredients*? (Requirements) 10+ years Salesforce development experience (Apex, Lightning, VF) in an Enterprise environment Advanced experience with sharing, security, visibility, data models, Flows and other Salesforce platform features & components. Experience with Salesforce Sales Cloud or Service Cloud.(Experience Cloud a plus) Experience with Salesforce CPQ configuration and implementation. Experience in Salesforce CPQ Products, Features, Options, Configuration Attributes. Experience with Salesforce CPQ Product Rules, Pricing Rules, Lookup Queries. Experience with Salesforce Discounting, contracts, quote templates, and renewals. Experience in the Quote to Cash Domain (preferably CPQ (Salesforce CPQ/Conga/Industry CPQ) and/or Billing (Zuora/Salesforce Billing/Conga Billing)) Experience in leading the team of developers for the delivery of the projects/features Advanced understanding of the Software Development Life cycle and Agile methodologies Excellent analytical, problem-solving, and decision-making skills. Ability to work independently and support other team members as needed. Salesforce Platform Developer I & II certifications Salesforce CPQ certification a plus Experience in stakeholder management and should be able to communicate effectively. Ability to adapt and learn quickly. Engineering / Equivalent educational background is a must Candidates required to work in hybrid mode with 3 days work from office in a week . Bonus ingredients* (a pinch of salt): (Non-essential skills) Experience using ServiceNow or similar tool Experience using Jira or similar Experience using version control tools (GitHub) Experience using Salesforce CI/CD tools - Copado etc Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https: / / careers.toasttab.com / locations-toast . Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact . ------ For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.