Title International Customer Support Executive

You will be working as a SR International Customer Support Executive at FRUGE IT SERVICES, a consulting company based in Hyderabad. Your primary responsibility will be to deliver exceptional customer service to clients globally. The role requires 1 to 3 years of experience in international customer support or a related field, along with proficiency in English communication. Your key qualifications include the ability to effectively address customer inquiries, complaints, and issues via phone, email, and chat. Strong problem-solving skills, adaptability to a fast-paced environment, and willingness to work night and rotational shifts are essential. An undergraduate degree or equivalent qualification is required, along with familiarity with CRM software and excellent multitasking abilities. As part of your role, you will be expected to respond promptly to customer needs, resolve complaints efficiently, and ensure overall customer satisfaction. Collaboration with internal teams to enhance customer experience, maintaining accurate records of interactions, and staying updated on product knowledge are crucial aspects of the position. Adherence to company guidelines, meeting performance targets, handling escalations, and contributing to team meetings and training sessions are also key responsibilities.,