Position Summary The Production Support Engineer plays a key role in bridging customer support and software development by diagnosing and resolving complex technical issues in real-time production environments. Specializing in IoT systems and cloud infrastructure, this role is critical for ensuring seamless product operation and customer satisfaction. The ideal candidate has strong troubleshooting skills, database and programming knowledge, and experience working in fast-paced, multi-tiered environments. Key Responsibilities Deliver advanced troubleshooting and technical resolution for software, infrastructure, and application-level issues impacting production systems. Investigate and resolve complex problems, particularly those affecting customer onboarding and live operations. Develop and maintain database scripts, application code (primarily in Java), and other utilities to address urgent customer needs. Diagnose and troubleshoot SQL-based database issues, including performance tuning, configuration, and data integrity. Perform root cause analysis for high-priority escalations, collaborating with engineering teams to develop and implement permanent solutions. Support integration partners by resolving communication or protocol issues across platforms (e.g., RESTful APIs, JSON, HTTP). Assist in onboarding processes, ensuring integration partners are correctly configured and operational. Analyze and assist in the resolution of hardware-related issues escalated from Tier 2 support. Maintain clear documentation of issues, resolutions, and system behaviors to improve team knowledge and response times. Participate in cross-functional collaboration and continuous improvement efforts across support and development teams. Perform other duties as assigned. Required Qualifications 2+ years of experience in a Tier 3 support or advanced technical support engineering role. Proficient in at least one programming language such as Java, PHP, Python, C++, or C#. Experience with SQL-based databases (e.g., MySQL, PostgreSQL, SQL Server), including performance analysis and troubleshooting. Strong familiarity with web technologies (HTTP, JSON, RESTful APIs). Proven ability to debug and resolve application and infrastructure-level issues in a cloud-based, multi-tiered environment. Strong root cause analysis and problem-solving skills with an eye for long-term solutions. Excellent communication and cross-team collaboration skills. Bachelor’s degree in Computer Science or related technical discipline, or equivalent practical experience. Preferred Qualifications Experience supporting IoT systems, embedded technologies, or real-time connected devices. Exposure to AWS, Azure, or similar cloud platforms. Familiarity with CI/CD practices and tools. Physical Requirements Regularly required to sit, stand, and walk throughout the workday. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Show more Show less

Position Summary We are seeking a highly skilled Senior Full Stack Developer to join our development team. This role will be responsible for designing, developing, and maintaining both front-end and back-end components of scalable web applications. The ideal candidate is experienced in building responsive user interfaces, developing microservices, and integrating backend APIs to support a dynamic, fast-paced environment. This position offers the opportunity to work closely with cross-functional teams to deliver innovative software solutions that drive business outcomes. Key Responsibilities Design, build, and maintain microservices and API integrations to support application functionality. Develop and maintain responsive, user-friendly web interfaces using JavaScript-based front-end frameworks (preferably ReactJS). Create, consume, and troubleshoot RESTful APIs across various services. Debug, troubleshoot, and resolve issues across the full software stack. Collaborate with designers, QA engineers, and other developers to deliver high-quality, scalable products. Write clean, well-documented, and testable code. Stay current with emerging technologies and propose ways to incorporate them into the development lifecycle. Perform other duties as assigned. Required Qualifications Strong understanding of full stack development, including design, development, testing, and deployment processes. 3+ years of experience in back-end technologies such as Golang, C#, Java, or Python. 3+ years of experience with JavaScript front-end frameworks, preferably ReactJS. 3+ years of experience developing responsive web interfaces using HTML5, CSS3, and JavaScript. 3+ years of experience working with RESTful APIs. 2+ years of experience working with SQL-based databases such as SQL Server, MySQL, or PostgreSQL. Ability to work independently and in a collaborative, fast-paced team environment. Excellent problem-solving skills and attention to detail. Strong verbal and written communication skills. Preferred Qualifications Familiarity with containerization technologies (e.g., Docker, Kubernetes). Experience with CI/CD pipelines and cloud platforms (e.g., AWS, Azure). Background in agile development methodologies. Physical Requirements Regularly required to sit, stand, and walk throughout the workday. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Show more Show less

Position Summary We are seeking a seasoned and innovative Senior Software Developer (UI) to design, build, and optimize cloud applications that support mission-critical features. In this role, you will be responsible for developing and maintaining user interfaces, ensuring high performance, uptime, and seamless user experiences across our web platforms. You will collaborate within a cross-functional Agile team to deliver reliable and scalable digital solutions with a strong focus on customer experience and product excellence. Key Responsibilities Design and develop user interfaces for responsive web applications and websites. Build reusable front-end components and libraries for scalability and maintainability. Deliver smooth and engaging user experiences through modern UI/UX design practices. Collaborate with designers, back-end developers, and product managers to implement features and enhancements. Participate in Agile Scrum ceremonies to ensure quality, stability, and efficiency in all development efforts. Design and implement front-end features, APIs, test suites, and integrations based on product requirements. Evaluate external technologies and determine their fit for enhancing internal systems. Ensure web applications meet high-performance, availability, and scalability standards. Conduct code reviews, debug complex issues, and optimize performance. Maintain clear documentation and adhere to version control best practices. Required Qualifications 8+ years of experience in front-end development using JavaScript, HTML5, CSS3, and responsive web design. Strong proficiency in ReactJS and modern front-end frameworks/libraries. Solid experience in building interactive mockups, wireframes, and visual designs. Proficient in working with RESTful APIs and integrating backend services. Proficiency in backend technologies such as Golang, C#, Java, or Python. 6+ years of experience with SQL-based databases (e.g., SQL, MySQL, PostgreSQL). Proven debugging and troubleshooting skills across the full application stack. Proficient with version control systems like Git or similar. Strong understanding of the entire web development lifecycle—from concept through deployment and optimization. Ability to work in a collaborative, Agile development environment. Preferred Qualifications Experience in cloud-based development and deployment environments. Familiarity with DevOps practices, CI/CD pipelines, and automated testing. Understanding of performance monitoring tools and best practices for frontend optimization. Physical Demands Regularly required to sit, stand, and walk. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Show more Show less

Job Title: Senior Project Manager – AI Program Openings: 2 Location: Atlanta, GA or Plano, TX (Hybrid – On-site as needed) Employment Type: Contract Contract Duration: March 2026 Position Summary We are seeking two experienced Senior Project Managers to support a high-visibility Artificial Intelligence (AI) program as it scales through 2025. These contract roles will play a critical part in ensuring seamless cross-functional coordination across multiple AI workstreams, providing project and program oversight, and mitigating risks that could impact key deliverables. This is not a remote position; occasional in-office presence will be required based on business needs. Key Responsibilities Project Planning & Execution: Develop and manage detailed project plans, timelines, and schedules. Ensure deliverables are met on time, within scope and budget. Cross-Functional Coordination Facilitate alignment across numerous workstreams and teams, resolving interdependencies that could impact overall program success. Stakeholder Communication Serve as the primary point of contact for project-related communication. Provide regular updates to senior stakeholders, manage expectations, and address concerns proactively. Monitoring & Reporting Track and report project performance using project management tools. Monitor budgets, timelines, and resource allocation; flag and escalate deviations as needed. Risk & Issue Management Identify risks early and drive mitigation strategies. Resolve project-level issues quickly to maintain momentum and prevent delays. Required Qualifications Proven experience managing large-scale, cross-functional technology programs or projects Strong verbal and written communication skills, with the ability to present to executive stakeholders Demonstrated executive presence and professionalism Solid understanding of program and portfolio management principles Proficiency with project management tools (e.g., Jira, MS Project, Confluence, etc.) Experience working with technical teams; pure business PM background will not suffice Ability to work onsite as needed in either Atlanta, GA or Plano, TX Preferred Qualifications Background in AI-related projects or familiarity with AI concepts PMP or equivalent project management certification Agile/Scrum methodology experience Show more Show less