JOB SUMMARY We're looking for a customer service executive who will help customers with queries and issues before and after sales. Customers will be both B2B and B2C, in India, UK and around the world. Keeping customers happy is at the center of our company and so you will play a vital role in the future of the company. RESPONSIBILITIES • Respond to customer inquiries via phone, email, and/or chat in a timely and professional manner • Provide accurate information about our products • Liaise with production and customers to provide accurate delivery information • Collaborate effectively with team members to ensure seamless customer support SKILLS REQUIRED • Excellent verbal and written communication skills in English • Basic computer proficiency, including familiarity with Google/Microsoft office suites • Ability to empathize with customers and provide calm, clear solutions • Prior experience in a customer-facing role is a plus • Familiarity with FreshDesk and other basic productivity software is a bonus • Willing to learn BENEFITS • LOCATION: Delhi/NCR • OFFICE TIMINGS: 6 day work week • JOB TYPES: Full-time • SALARY: ₹35,000 - ₹50,000 for full time role Show more Show less

COMPANY DETAILS Airtech Pvt Ltd is a retailer of beds and mattresses and retails under the trading name of The Original Bed Company. We manufacture products in India and warehouse in UK from where we retail around the globe through our e-commerce operations. JOB SUMMARY Are you a creative and detail-oriented individual with a passion for crafting compelling narratives and engaging online communities? We're looking for a talented Content Creator & Social Media Manager to join our team. In this role, you'll be responsible for developing and executing our content strategy across various platforms, ensuring our brand message resonates with our audience. RESPONSIBILITIES Content Creation: Design and produce engaging visual content (images, graphics) using tools like Adobe Photoshop and Canva for social media, newsletters, and other marketing materials. Copywriting: Write clear, concise, and captivating copy for social media posts, email newsletters, website content, and other digital assets, ensuring a consistent brand voice. Newsletter Management: Create, curate, and distribute engaging email newsletters to our subscriber base. Social Media Management: Develop and implement social media strategies, manage our presence across various platforms, and schedule posts using Buffer. Community Engagement: Monitor social media channels, respond to comments and messages, and foster a positive online community. Content Calendar Management: Plan, schedule, and organize content to ensure a consistent and timely publishing schedule. Performance Tracking: Monitor and analyze social media and content performance, providing insights and recommendations for optimization. Trend Monitoring: Stay up-to-date with the latest social media trends, tools, and best practices. REQUIREMENTS Bachelor's degree in English, History, Social Sciences, or a related field Experience in content creation, social media management and newsletter production is a bonus Excellent written and verbal communication skills in English, with a strong grasp of grammar, spelling, and punctuation A keen eye for aesthetics and a passion for developing innovative and engaging content Ability to use excel, word and other basic managment programs Willing to learn Ability to organise and manage BENEFITS LOCATION: Delhi/NCR OFFICE TIMINGS: 6 day work week, 8.30AM to 5PM JOB TYPES: Internship/Full-time SALARY: ₹30,000-₹60,000 based on experience and skills