The cleaned title is Salesforce Support Resource .

You will be joining a team of Salesforce experts focused on providing support across various domains. This position is based in the NCR region and involves a Hybrid work setup. To be considered for this role, you must hold Salesforce Admin / PD1 certification. Additionally, please mention any other relevant certifications you have completed. We are particularly interested in candidates with experience in the following specific domains: - Senior Configuration / Admin - Debugging / Admin - Data Management / Admin - Pardot expert - Senior tech / Dev expert Qualifications: - A Bachelor's degree in IT, Business, or a related field. - Minimum of 3 years of experience in a large tech support team. Technical Skills: - Proficiency in Salesforce administration tasks, such as user management, customization, and security settings. - Demonstrated ability to diagnose and resolve Salesforce issues, manage support tickets, and troubleshoot system errors. - Experience using data import/export tools like Data Loader, along with knowledge of data quality and cleaning practices. - Skilled in creating and managing reports and dashboards to offer insights and facilitate decision-making processes. Customer Service Experience: - Previous experience providing technical support and training to end-users to enhance their Salesforce experience. - Ability to develop user guides, FAQs, and training materials tailored to common issues and user requirements. Analytical Skills: - Capability to analyze support trends, pinpoint recurring issues, and suggest solutions or enhancements for improvement in processes.,