Shift Timings : - 06:30 AM to 03:30 PM / 09:00 PM to 06:00 AM / 09:30 PM to 06:30 AM One Time Meal Facility Available Job Description : - Customer Service Representative Location: Gujarat (CG Road, Ahmedabad) About Technomine: Founded in 2008, we are a client centric Business Process Outsourcing and Knowledge Process Outsourcing partner based in India providing high quality services to our clients across the globe in the United States, United Kingdom, Europe and the Middle East. We primarily serve clients operating in the Video Surveillance, Travel Industry, Healthcare Industry, Medical Record Retrieval, Accounting Services, Recruitment firms and IT enabled Enterprise solutions. Our representatives can provide you with on-site support across the globe if required. With over ten years of experience and excellence in service, we have been a trusted business partner to our clients. () We are looking for someone with experience in managing a team of customer service agents (international customers) to join & be part of a new growing team with excellent career growth opportunities in near future. Summary of the job description and our expectations from candidates who apply follows below: Responsibilities: Identify opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organisational efficiency. Co-ordinate the activities of the Customer Service team; provide support and advice to team members. Monitor performance and lead the team to achieve key performance indicators (KPIs) and provide an excellent service to customers. Evaluate customer feedback and identify ways to maximise customer satisfaction. Ensure that standard operating procedures are documented and maintained. Produce written reports when required to do so. · Attending to customer and client queries from foreign destination for Hotel/flight booking and respond professionally to inbound phone calls and emails, including urgent situations. · Attend to incoming calls and emails from travel booking customers and understand their problem · Be a first point of contact to handle and resolve Customer Reservations, handling after sales enquirers, bookings, documentation, complaints handling, etc. · The candidate will be responsible to handle outbound tourism by communicating with suppliers, Follow - up with Travel Agents and Suppliers for Outbound packages · Monitor various channels where customers may post their grievances like email, forums, chat support · Delight the customers with prompt suggestions of ideas and solutions to their problems and ensure that customers are satisfied with your resolution. · Send an email confirmation detailing the resolution and asking for customer feedback. · Document common customer queries and integrate into our Frequently Asked Questions module · Maintain a deep understanding of our product, service and industry knowledge to be able to speak with customers about the most relevant features and functionality for their specific needs Ready to work in different timings considering it as his responsibility. Should be able to deal with clients, team members, be a part of client team meetings, training given by the client and also assist team members in different processes. Job Types: Full-time, Permanent, Fresher Pay: ₹23,500.00 - ₹28,000.00 per month Benefits: Food provided Leave encashment Provident Fund Schedule: Day shift Night shift UK shift US shift Weekend availability Language: English (Required) Location: Navrangpura, Ahmedabad, Gujarat (Required) Work Location: In person

Shift Timings : - 06:30 AM to 03:30 PM / 09:00 PM to 06:00 AM / 09:30 PM to 06:30 AM One Time Meal Facility Available Job Description : - Customer Service Representative Location: Gujarat (CG Road, Ahmedabad) About Technomine: Founded in 2008, we are a client centric Business Process Outsourcing and Knowledge Process Outsourcing partner based in India providing high quality services to our clients across the globe in the United States, United Kingdom, Europe and the Middle East. We primarily serve clients operating in the Video Surveillance, Travel Industry, Healthcare Industry, Medical Record Retrieval, Accounting Services, Recruitment firms and IT enabled Enterprise solutions. Our representatives can provide you with on-site support across the globe if required. With over ten years of experience and excellence in service, we have been a trusted business partner to our clients. () We are looking for someone with experience in managing a team of customer service agents (international customers) to join & be part of a new growing team with excellent career growth opportunities in near future. Summary of the job description and our expectations from candidates who apply follows below: Responsibilities: Identify opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organisational efficiency. Co-ordinate the activities of the Customer Service team; provide support and advice to team members. Monitor performance and lead the team to achieve key performance indicators (KPIs) and provide an excellent service to customers. Evaluate customer feedback and identify ways to maximise customer satisfaction. Ensure that standard operating procedures are documented and maintained. Produce written reports when required to do so. · Attending to customer and client queries from foreign destination for Hotel/flight booking and respond professionally to inbound phone calls and emails, including urgent situations. · Attend to incoming calls and emails from travel booking customers and understand their problem · Be a first point of contact to handle and resolve Customer Reservations, handling after sales enquirers, bookings, documentation, complaints handling, etc. · The candidate will be responsible to handle outbound tourism by communicating with suppliers, Follow - up with Travel Agents and Suppliers for Outbound packages · Monitor various channels where customers may post their grievances like email, forums, chat support · Delight the customers with prompt suggestions of ideas and solutions to their problems and ensure that customers are satisfied with your resolution. · Send an email confirmation detailing the resolution and asking for customer feedback. · Document common customer queries and integrate into our Frequently Asked Questions module · Maintain a deep understanding of our product, service and industry knowledge to be able to speak with customers about the most relevant features and functionality for their specific needs Ready to work in different timings considering it as his responsibility. Should be able to deal with clients, team members, be a part of client team meetings, training given by the client and also assist team members in different processes. Job Types: Full-time, Permanent, Fresher Pay: ₹19,700.00 - ₹25,000.00 per month Benefits: Food provided Paid sick time Provident Fund Schedule: Rotational shift Language: English (Required) Location: Navrangpura, Ahmedabad, Gujarat (Required) Work Location: In person

Job Description Title: Customer Service Representative Shift Timings: 06:00am to 03:00pm IST / 05:30pm to 02:30am IST / 04:30pm to 01:30 am IST / 07:00pm to 04:00am IST / 05:00am to 02:00pm IST/04:00 AM to 01:00 PM IST /09:30 PM to 06:30 AM IST For any queries, please contact 9274018561/ 9265898168 We are looking for highly focused individuals with basic computer proficiency to join our team as Remote Surveillance Customer Service Representatives. This role is ideal for those who can remain attentive for extended periods, process information quickly, and communicate effectively. The position involves monitoring security systems, handling alarms from various portals, reviewing footage for verification, and coordinating with law enforcement when required. This is an excellent opportunity to work in one of the fastest-growing industries globally. If you have a keen eye for detail, the ability to work under pressure, and a willingness to adapt to new technologies, this role is perfect for you. Gamers are welcome – if you excel at maintaining concentration and reacting swiftly, you’ll fit right in! Key Responsibilities include but are not limited to - 1. Remote Monitoring & Alarm Handling Continuously monitor live surveillance feeds for security breaches, suspicious activity, or incidents. Assess and respond to alarms triggered on various platforms, ensuring prompt action. Accurately classify alarms as genuine threats, false alerts, or technical errors. Escalate critical situations to supervisors or emergency responders when necessary. 2. Video Review & Verification Review recorded footage to verify incidents and identify any unauthorized activity. Compare current incidents with past recordings to detect patterns or recurring threats. Maintain accurate records of reviewed footage, noting timestamps and key details. 3. Communication & Incident Reporting Communicate professionally with law enforcement, security teams, and emergency responders when necessary. Provide real-time updates and clear descriptions of incidents over the phone or via written reports Ensure accurate documentation of all incidents, including time, location, and actions taken. Prepare and submit daily or shift-end reports summarizing activities and incidents handled. 4. Technical & System Management Operate various surveillance software and tools efficiently. Use Microsoft Word and Excel to document and organize reports Troubleshoot minor technical issues related to system connectivity or alerts. Follow operational procedures for handling security threats and system errors. 5. Team Collaboration & Continuous Learning Work closely with team members to ensure seamless coordination during shift changes. Participate in regular training sessions to stay updated on industry best practices and software improvements. Adapt to evolving security technologies and protocols. Required Skills & Qualifications - 1. Technical Skills Basic proficiency with computers and applications such as MS Excel, MS Word, and web-based tools. Familiarity with operating multiple screens and software applications simultaneously. Ability to quickly learn and adapt to new security monitoring platforms. 2. Focus & Attention to Detail Strong ability to stay focused for extended periods and monitor multiple screens at once. Keen attention to detail to detect unusual activities and assess security threats. 3. Communication & Problem-Solving Ability to communicate clearly and professionally in English, both spoken and written. Strong decision-making skills to assess situations and take appropriate actions quickly. Ability to remain calm under pressure and handle emergency situations efficiently. 4. Work Ethic & Adaptability Willingness to work in a fast-paced, high-alert environment. Ability to work in rotating shifts, including nights, weekends, and holidays. Punctuality and reliability to ensure smooth shift transitions. 5. Preferred Qualifications (Can vary for different divisions) Prior experience in customer service, security monitoring, or surveillance operations is a plus. Background in gaming or eSports is a plus, as these skills translate well to high-focus tasks. Experience in handling emergency communications or working with security agencies is an advantage. Why Join Us? 1. Growing Industry & Career Stability, Competitive Pay Remote surveillance is one of the fastest-growing industries globally, offering long-term career prospects. Be part of a field that plays a critical role in security and crime prevention worldwide. Earn a competitive salary. 2. Work in a High-Tech & Engaging Environment Gain hands-on experience with advanced surveillance technologies and security systems. Work in a dynamic setting that keeps you engaged and mentally stimulated. 3. Skill Development & Career Growth Learn valuable skills such as real-time decision-making, emergency communication, and report writing. Opportunities to advance into leadership roles based on performance and expertise. 4. A Team That Values Your Skills Work with a supportive and professional team that values your focus and dedication. Gamers are welcome – if you have the ability to focus for long hours and process information quickly, this role is perfect for you! How to Apply If you are highly focused, tech-savvy, and eager to work in a fast-paced, high-responsibility role, apply now! Join a team that plays a crucial role in global security and be part of an exciting and rewarding industry. Job Types: Full-time, Permanent Pay: ₹19,742.00 - ₹25,000.00 per month Benefits: Food provided Leave encashment Paid sick time Provident Fund Schedule: Day shift Evening shift Fixed shift Morning shift Night shift UK shift US shift Weekend availability Education: Bachelor's (Required) Language: English (Required) Location: Navrangpura, Ahmedabad, Gujarat (Required) Work Location: In person Speak with the employer +91 9274018561