Technology Business Systems Associate

About this role:

Wells Fargo is seeking a Technology Business Systems Associate

In this role, you will:

• Participate in researching, evaluating and investigating low complexity transactions and data to meet business requirements
• Review basic technical business problems that can be resolved with automated systems related to low-risk tasks and deliverables
• Receive direction from supervisors and exercise judgement within defined parameters in the development of guidelines for the use of result tracking systems
• Coordinate project plans, schedules, budgets and provide information to managers, functional colleagues and stakeholders within technology business systems operations
• Interact with experienced Business Systems Consultants on revising existing automated systems that are cost effective and meet business requirements
• Work with user groups to provide training, resolve questions, assess user needs, and make necessary changes to the database

Required Qualifications:

• 2+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Clear, concise communication for diverse clients
• Intermediate Microsoft Excel, Word, PowerPoint skills
• Effectively work in fast-based team environment
• Absorb and understand complex business and technology terminology.
• Basic SharePoint skills
• Solid understanding of relational database concepts; basic working knowledge of SQL (i.e., should be able to write SQL queries with medium complexity)
• Demonstrated critical thinking skills, solid communication and presentation skills, the ability to work in a collaborative manner.
• Knowledge of Oracle Financials General Ledger processes and associated applications i.e., OBIEE, IRISWeb, eagle Web, Essbase (Not Mandatory).
• BCom/BBM/MBA/B Tech
• Overall strong Operation or Finance Functional experience

Job Expectations:

• Provide end user support for approximately 15 General Ledger and related processes analyzing/triaging submitted requests for ultimate resolution to questions and reported issues of 30,000+ global users of General Ledger Tools and processes.
• Monitor/validate key General Ledger processes; analyze/escalate issues as needed to resolve.
• Communicate delays/outages to user population; evaluate current state for improvement efficiencies.
• Maintain internal Teamworks website that provides General Ledger Tools and Services reference information.
• Partner with development business analysts to understand upcoming changes to General ledger Tools and Services and advocate end-user reported issues or requested changes. Document upcoming changes and share with co-workers to ensure team is prepared to provide high quality support.
• Be integral part of operation support team and provide support for Production GL Eco system environments which includes Control validation, job monitoring, data validations and recon result validations.
• Work on Service request received from GL users and provide solution to the problem based on the scope of the operation support team.
• Escalating the GL issue to responsible groups through emails and having ongoing conversation with team until issue resolved.
• Send communication to the user about the GL issue and update them with progress timely manner.
• Ensure proper deep dives on issue and do the analysis and document the issue in presentable manner.
• Collaborate with LOBs, SORs, Technical teams on new GL implementation, functionality enhancements, application updates and performance issues.
• Initiate and manage Service Request on any GL issue within operation support scope.
• Work Hours: 6:30AM IST to 3:30PM IST or 1:30PM IST to 10:30PM IST (5 days | Mon to Fri | Tue to Sat)
• Month end considering criticality we provide nightshift coverage (BD1 to BD4)