Technical Writer

Role & responsibilities Develop instructional documentation for multiple projects while managing project plans and schedule. Assist in planning, scheduling, and tracking documentation work to meet dates and client deliverables. Work with SMEs to create instructions for various software processes. Manage documentation projects effectively to meet deadlines and quality standards. Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users Work with Consilio subject matter experts (SMEs) and other internal groups to develop and maintain documentation that meets established Consilio quality metrics. Gather and analyze technical and product information from various sources (such as product demonstrations, project tracking systems, interviews, emails, or phone calls) to document new or changing processes. Proactively escalate project issues, roadblocks, and scope changes as they occur. Practice established documentation development and maintenance practices as set forth in the Consilio Corporate Communications Style Guide. Provide editing support for various types of documents, as requested. Maintain a library of documentation, cataloging it for internal and/or external use. Research changes to documentation and update existing documents, as required. Solicit feedback for measuring documentation effectiveness. Perform peer reviews to ensure Consilio documentation is accurate, relevant, concise, easy to use, and conforms to the style guide, writing standards, and Consilio quality metrics. Requirements 5+ years of experience in technical writing and editing/communications Writing and editing: Document information to effectively communicate it to customers, technical staff, managers, executives, sales, and marketing teams. Restructure information for a better approach to problems or tasks. Break down complex information into accessible concepts appropriate to the audience. Represent information in visual/graphical forms that augment textual descriptions. Fluency in common Microsoft Office software (mainly Word). Ability to pay attention to details. Ability to prioritize and execute tasks in a fast-paced environment. Ability to multi-task and be a self-starter. English language: Thorough knowledge of the English language including grammar, spelling, and usage Interviewing and questioning: Talk with individuals and groups about their needs and ask probing questions to gather pertinent content. Interpersonal: Negotiate technical and end-user documentation priorities and resolve conflicts among project stakeholders. Nice-To-Have A bachelors degree in English, journalism, or a related field. Experience documenting instructions for software/development/related processes. Project management skills, such as organizing multiple documentation projects to keep them on schedule, reaching out to SMEs, diligent tracking of project goals/scope changes/progress. Experience using graphics/illustration software