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Technical Support Engineer - Commerce Cloud - F2F Interview

2 - 6 years

2 - 6 Lacs

Noida Uttar Pradesh India

Posted:2 days ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Act as the first point of contact for technical issues related to Magento e-commerce.
  • Troubleshoot and resolve product/cloud/infrastructure issues within SLA timelines.
  • Escalate complex issues to Engineering with detailed analysis.
  • Handle high-priority incidents and outages.
  • Create knowledge base content (KBs, whitepapers, forums).
  • Collaborate with internal teams and advocate for customer needs.
  • Provide knowledge transfers to reduce recurring issues.

What You Need to Succeed:

  • 2+ years

    in enterprise software or cloud support.
  • Strong communication skills (oral & written).
  • Solid

    Linux command line

    experience.
  • Familiar with: Apache, NGINX, Redis, DNS, CDN, SSL.

  • MySQL expertise

    and ability to write/understand queries.
  • Basic scripting/programming: Node.js, Perl, Java, Python.
  • Understanding of modern

    web technologies

    .
  • Experience troubleshooting

    web app performance

    issues.
  • Analytical with ability to trace issues via logs/infrastructure signals.
  • Highly organized, adaptable, and calm under pressure.
  • Willing to work in

    on-call rotation

    and non-standard hours.

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