Technical Content Writer

Responsibilities:

• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
• Write user-friendly content that meets the needs of the target audience, providing product insights in a simple language that sets our users up for success
• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
• Evaluate current content and develop innovative approaches for improvement
• Research, outline, write and edit new and existing content, working closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organize and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
• Use screenshots, diagrams, animation, and charts that increase users understanding
• Revise documents as new issues arise

Skill sets/Experience Required:

• Proven ability to handle multiple projects simultaneously, with an eye for prioritization
• Firm understanding of the systems development life cycle (SDLC)
• Previous software development experience is preferred
• Experience using XML tools to create documentation
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials for multiple audiences
• Superior written and verbal communication skills, with a keen eye for detail
• Experience working with engineering teams to improve the user experience: design, UI, and help refine content and create visuals and diagrams for technical support content