Team Member

Job Description

Job description We have a vacancy with below details, Role : Team member Experience -1-6 Notice Period : Immediate Joiners to 60 days Interview Mode : Virtual Work Mode : WFO Shift : night shifts (Must have ) Role & responsibilities I. JOB SUMMARY Monitoring of live and non-live video using in-house tools and dashboard Adjusting boundaries of events as content schedule shifts (events run long or short) Check & handle emails, chats, tickets and requests from Customer internal teams and vendors/providers Ensure programs, cases, posts or tickets are handled within SLAs Unique ID findings in the third party database based on partner Metadata Daily tickets handling to triage the issues as per the given instructions Communicate with Client SPOC effectively with good articulation when required QA data preparation during new partner onboardings Daily/Weekly report submission Monitor and maintain the Operations within SLAs II. PRINCIPAL DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS) Monitor and fix Customer TV schedule, Audio/Video issues within SLA Communicate and handle escalated issues and work closely with Customer internal, XFN teams and vendors/providers to resolve network/video issues Maintain active awareness of multiple simultaneous video feeds with meticulous attention to detail Escalate and communicate issues on time Perform other duties as assigned by management Manage all metadata requests as primary workflow, will be cross trained in 2 other workflows as secondary workflow Suggest workflow improvements based on practical implementation JOB SPECIFICATIONS III. WORK EXPERIENCE 2 -3 years of professional experience Prior experience in a live operations/time sensitive environment Willing to work in weekends and late evening/night shifts (Must have) Work Location - Bagmane Constellation Business Park - Mahadevapura, Bangalore 100% Work from office This is a BPO project and not IT IV. KNOWLEDGE, SKILLS AND ABILITIES Strong knowledge and experience with TV (live TV preferred) Strong knowledge of and interest in live sports (preferred) Good computer skills with experience with Chrome, Google Docs, and Google Apps Ability to triage, route issues to appropriate teams and follow defined processes Multi-tasking skills and ability to complete high priority tasks in a timely manner Must have the ability to pay attention to live streams for long-periods of time and attune yourself to cues in live streams signally the starts and ends of programs Able to perform basic troubleshooting and data gathering by asking relevant questions Good oral and written communication skills, ability to articulate network and video issues