Team Leader Operations - Quality Service

3 - 7 years

4 - 8 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

We are looking for a Project Lead who will be responsible for leading and managing process improvement projects across the support org. The person in this role will work with business units to identify opportunities for improvement, implement process changes, and track and report on results. The ideal candidate will have experience leading process improvement projects, be well-versed in process improvement tools and methodologies, and have excellent project management skills. Candidate should be a strategic thinker who can see the big picture and also have the attention to detail necessary to implement change.
What Youll Do:
  • Implementing projects to improve support processes within the organization, such as Lean Six Sigma initiatives or process mapping exercises
  • Reviewing current processes and recommending changes based on industry best practices
  • Implementing technology-driven solutions to streamline data collection, storage, and analysis processes
  • Conducting research to identify and apply best practices in data analytics and technology utilization to improve organizational processes
  • Analyzing data to identify opportunities for improvement in existing processes
  • Working with management to determine strategy for new initiatives or projects
  • Developing an implementation plan for each project, including identifying stakeholders, creating timelines, and developing budgets
  • Participating in meetings with stakeholders to discuss process improvements
  • Communicating with staff about process changes in order to ensure that employees are fully knowledgeable about new procedures
  • Managing the adherence to the implemented project solutions
  • Creating reports detailing the results of process improvement initiatives
  • Research on the various information and trends in the market as per the requirements of the projects
  • Creating PPT presentations and final process documents to support the process progress and delivery
What Were Looking For:
All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) - French. Please note that Information security responsibilities are based on role.
 
Why Join Us
  • Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement.
  • Comprehensive Training : We offer extensive paid training to ensure you re equipped for success.
  • Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do.
  • Diversity Inclusion: We celebrate the unique perspectives and contributions of all our employees.
  • Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections.
  • State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
  • Rewarding Work: Help businesses grow while making a real difference in people s lives

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Bill Gosling logo
Bill Gosling

Customer Service Outsourcing

Winnipeg

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