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Bill Gosling
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Team Leader Operations - Quality Service

Team Leader Operations - Quality Service

Bill Gosling

3 - 7 years

4 - 8 Lacs

Gurugram

Posted:3 weeks ago| Platform:

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Skills Required

French Process improvement Information security Project management Data collection Team Leader Operations Six sigma initiatives Outsourcing Financial services Lean six sigma

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a Project Lead who will be responsible for leading and managing process improvement projects across the support org. The person in this role will work with business units to identify opportunities for improvement, implement process changes, and track and report on results. The ideal candidate will have experience leading process improvement projects, be well-versed in process improvement tools and methodologies, and have excellent project management skills. Candidate should be a strategic thinker who can see the big picture and also have the attention to detail necessary to implement change.

What Youll Do:

Implementing projects to improve support processes within the organization, such as Lean Six Sigma initiatives or process mapping exercises
Reviewing current processes and recommending changes based on industry best practices
Implementing technology-driven solutions to streamline data collection, storage, and analysis processes
Conducting research to identify and apply best practices in data analytics and technology utilization to improve organizational processes
Analyzing data to identify opportunities for improvement in existing processes
Working with management to determine strategy for new initiatives or projects
Developing an implementation plan for each project, including identifying stakeholders, creating timelines, and developing budgets
Participating in meetings with stakeholders to discuss process improvements
Communicating with staff about process changes in order to ensure that employees are fully knowledgeable about new procedures
Managing the adherence to the implemented project solutions
Creating reports detailing the results of process improvement initiatives
Research on the various information and trends in the market as per the requirements of the projects
Creating PPT presentations and final process documents to support the process progress and delivery

What Were Looking For:

All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) - French. Please note that Information security responsibilities are based on role.

Why Join Us

Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training : We offer extensive paid training to ensure you re equipped for success.
Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do.
Diversity Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections.
State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in people s lives

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Bill Gosling

Customer Service Outsourcing

Winnipeg

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Team Leader Operations - Quality Service