Team Lead

Roles and Responsibilities of Team Lead (TL):

• Track and Monitor the Project Assignment sheet.
• Manage team members of respective teams.
• Organize the daily huddles.
• Ensure SLA's are met.
• Track and ensure all client email/queries are responded on time.
• Suggest and process improvement initiatives individually or from within the team.
• Update and share MIS's and other key reports.
• Ensure daily work is allocated to the team members and by EOD, the job is completed without fail.
• Ensure the track regularly the performance of their team members.
• Do the final level of QC for their respective setups and ensure an error-free project is delivered to the client.
• All the updates and changes in the process are cascaded to their team members.
• Ensure errors identified in the QC and identified by the clients, feedback is shared with the operators.
• Be aware of the leaves requested and awaited by the operators and discuss with the assistant manager/senior manager on its approval/rejection.
• Ensure every team member reviews their work before submitting that for the QC.
• For larger setups ensure first level QC are done by senior Doc Specialists before submitting to the leads for final QC and delivery of the setups.
• Ensure daily status of the setups are updated in the tracker and the project assignment sheet.
• In case of challenges in production or completion by due date are highlighted to the assistant manager/senior manager.
• Issues with unruly/adamant team members are highlighted to the assistant manager/senior manager for a solution.
• Ensure sufficient trainings are arranged for their team members for smooth performance.
• Team members with weak knowledge and repeated errors are highlighted to the assistant manager/senior manager for next course of action.