Posted:2 weeks ago|
Platform:
Hybrid
Full Time
Monitor alerts and system notifications as per SLA. Perform initial triage of triggered alerts, validate severity, and escalate as needed. Document incident details and provide timely communication to stakeholders and support teams. Analyze telemetry data from Azure Log Analytics and Metrics Explorer to identify trends, anomalies, and potential issues. Provide input for root cause analysis by correlating logs and performance data. Collaborate with Operations, DevOps, and Application teams during incidents. Participate in post-incident reviews and contribute to the development of preventive monitoring rules. Continuously refine alerting thresholds to reduce false positives/negatives. Help tune monitoring for accuracy, relevance, and performance across environments. Maintain documentation for alert configurations, runbooks, and monitoring architecture. Generate daily/weekly/monthly reports on system health, SLA breaches, and alert trends. Support integration of Azure Monitor with ITSM tools (e.g., ServiceNow). Assist with basic automation of alert responses using Logic Apps, Azure Automation, or PowerShell.
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