System Development Engineer I

Amazon Music

Imagine being a part of an agile team where your ideas have the potential to reach millions. Picture working on consumer-facing products, where every single team member is a critical voice in the decision-making process. Envision being able to leverage the resources of a Fortune-500 company within the atmosphere of a start-up. Welcome to Amazon Music, where ideas are born and come to life.

Everyone on our team has a meaningful impact on product features, new directions in music streaming, and customer engagement. We are looking for new team members across a variety of job functions including software engineering/development, marketing, design, ops, and more. Come join us as we continue to make history by launching exciting new projects.

Our team is focused on building a personalized, curated, and seamless music experience. We want to help our customers discover up-and-coming artists, while also having access to their favourite established musicians. We build systems that are distributed on a large scale, spanning our music apps, web player, and streaming-forward engagement. Amazon Music offerings are available in countries around the world, and our applications support our mission of delivering music to customers in new and exciting ways that enhance their day-to-day lives.

Come innovate with the Amazon Music team!

Key Job Responsibilities:

• Provide infrastructure support of incoming system tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features, and services.
• Work on maintenance-driven coding projects, primarily in Java and AWS technologies.
• Software deployment support in staging and production environments.
• Develop tools to aid operations and maintenance.
• System and support status reporting.
• Ownership of one or more digital products or components.
• Improve retail music infrastructure, operational performance, and stability.
• Participate in designs, code, and procedures reviews.
• Identify opportunities arising from technical discussions and do the technical trade-offs.
• Troubleshoot, research root causes thoroughly, and resolve defects.
• Drive company-wide campaigns with support and engineering teams and drive it to closure.
• Keep the compliance risks for retail music systems under control.
• Drive large-scale projects such as migration to native platforms, pipeline automation, and drive them to closure.

Basic Qualifications:

• Experience in automating, deploying, and supporting infrastructure.
• Experience with Linux/Unix.
• Experience programming with Java and web frameworks.

Preferred Qualifications:

• Knowledge of computer science fundamentals such as object-oriented design, operating systems, algorithms, data structures, and complexity analysis.

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