Helpdesk Executive.. Qual-Btech/ BCA Support 24 by 7 support Job Profile Candidate is responsible for logging the tickets Providing resolution at first level . Escalating further to respective department if unresolved. Maintaining MIS . Only Male candidates need to apply .

JD Qualification-Btech/BE/Mtech Exp- 5+years Location-Bangalore Operational Management: Supervise and coordinate regional VSAT installation, commissioning, maintenance, and troubleshooting activities. Ensure service-level agreements (SLAs) are met or exceeded. Oversee inventory and logistics of VSAT equipment in the region. Team Leadership: Lead, train, and mentor field engineers and technical support staff. Coordinate schedules, workloads, and performance appraisals. Ensure adherence to safety and quality standards. Customer Support: Act as an escalation point for critical customer issues. Work closely with the customer support team to resolve technical issues promptly. Maintain positive relationships with key customers and stakeholders.

JD Qualification-Btech/BE/Mtech Exp- 5+years Location-Mumbai Operational Management: Supervise and coordinate regional VSAT installation, commissioning, maintenance, and troubleshooting activities. Ensure service-level agreements (SLAs) are met or exceeded. Oversee inventory and logistics of VSAT equipment in the region. Team Leadership: Lead, train, and mentor field engineers and technical support staff. Coordinate schedules, workloads, and performance appraisals. Ensure adherence to safety and quality standards. Customer Support: Act as an escalation point for critical customer issues. Work closely with the customer support team to resolve technical issues promptly. Maintain positive relationships with key customers and stakeholders.

Job Type RE Location -SONGHAD Qual- Graduate Installation,Application support ,o365,ticketing tool,L1 network,responding to user tickets regarding hardware, software, and networking issues. Assisting users with installing applications and computer peripherals. Diagnosing problems by asking targeted questions and conducting remote troubleshooting. Providing step-by-step instructions to resolve issues. Documenting technical issues and solutions in logs. Escalating unresolved issues to higher-level support personnel. Following up with clients to ensure their systems are functional. Creating technical documentation and manuals.

Urgent engineer required of Laptop Engineer. Profile: Candidates should be ready for field. candidates should be experience in hardware parts replacements. Installation and configuration of MS Office. should be proficient in VC and internet connectivity issues.

Sysnet Global Technologies Pvt Ltd is looking for Sr Printer Engineer to join our dynamic team and embark on a rewarding career journey Install, maintain, and repair office and industrial printers Diagnose hardware/software issues and resolve promptly Provide customer support and document service logs Ensure optimal printer performance and uptime

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

Good English communication skill Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) Graduate degree, technical college or equivalent

Experience: 1-2 Years Job Responsibility: 1-2 years of Industry Experience in handling end user support List them in order of importance. Desk side (Win7/Win8/Win10) Troubleshooting experience. OS & Application (MS-Office, Acrobat Reader etc.), Antivirus handling experience Good Knowledge of Microsoft Outlook Mail Client installation/troubleshooting Good experience for managing desktops / Laptops / Network Printers etc. Having Average communication skills.

Communication Good Email Good Experience Range 3-5 Years Required Skills Set Perform SoD and EoD of NSDL/CDSL/RTGS/SFMS/CCIL/Cash & other banking applications.., Process batch jobs including uploads and downloads required to be performed on various applications as a process or on need basis based on the SOP, SOD/EOD activities based on the SOP provided and as per cut off time on daily basis except when informed by regulator / application teams on account of national holidays & Sundays., Perform Backup support as per SOP, Schedule processes including the processes that need to be executed on a daily, monthly and yearly basis on applications and its databases, Execute the monthly and yearly processes as per schedule , Hand and Feet Support for the devices hosted in PDC, Manage File Transfer jobs- Schedule the given Scripts for file transfer and monitor, Backup Media management - Hands and feet support for . Hardware Networking Course, Computer course, MCSE, CCNA) Technical Question Can you describe your experience with data center infrastructure components such as servers, storage systems, networking equipment, and cooling systems? What monitoring tools have you used to oversee data center operations? How do you use these tools to ensure up-time and performance? How do you manage and maintain power distribution units (PDUs) and uninterruptible power supplies (UPS) in a data center? What are the key considerations when planning and implementing cable management in a data center? Can you explain the importance of environmental controls (temperature, humidity) in a data center, and how do you ensure optimal conditions? Can you describe your experience with data center infrastructure components such as servers, storage systems, networking equipment, and cooling systems? What monitoring tools have you used to oversee data center operations? How do you use these tools to ensure up-time and performance? How do you manage and maintain power distribution units (PDUs) and uninterruptible power supplies (UPS) in a data center? What are the key considerations when planning and implementing cable management in a data center? Can you explain the importance of environmental controls (temperature, humidity) in a data center, and how do you ensure optimal conditions? How do you prioritize and manage tasks in a high-pressure data center environment? Can you describe your approach to managing change requests and implementing updates in a live data center? What procedures do you follow for routine maintenance and inspections of data center equipment? How do you handle capacity planning and scalability in a data center? What steps do you take to ensure compliance with operational standards and best practices in a data center? Describe a critical incident you managed in a data center. What was the issue, and how did you resolve it? How do you prepare for and respond to power outages or cooling system failures in a data center? What protocols do you follow in the event of a fire alarm or other emergency situation in a data center? Can you explain your approach to disaster recovery planning and testing? How do you conduct root cause analysis for data center incidents, and what steps do you take to prevent recurrence? How do you communicate operational status and issues to stakeholders and management? Describe a time when you collaborated effectively with other teams (IT, facilities, security) to resolve a data center issue. How do you handle conflicts or disagreements within your team or with other departments? What strategies do you use to ensure effective communication and coordination during maintenance or upgrades in a data center? A critical server in the data center is experiencing performance issues. Walk me through your troubleshooting approach. You receive a notice of an impending power outage due to external factors. What steps do you take to ensure data center up time and safety? A new equipment upgrade needs to be deployed urgently in the data center. How do you plan and execute this without disrupting ongoing operations? You notice an unusual spike in temperature readings from one section of the data center. How do you investigate and address this issue? During a routine inspection, you discover a security vulnerability in the data centers physical access controls. How do you respond and mitigate this issue?

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

Sysnet Global Technologies Pvt Ltd is looking for Customer Support Engineer to join our dynamic team and embark on a rewarding career journey Responding to customer inquiries and resolving technical issues via phone, email, or chat Providing accurate and relevant technical information to customers Troubleshooting and diagnosing technical issues and providing solutions to customers Collaborating with other departments, such as engineering and product development, to identify and resolve complex technical issues Maintaining accurate and up-to-date customer records and documentation Developing and delivering technical training to customers and internal staff Participating in the development and testing of new products and features

Sysnet Global Technologies Pvt Ltd is looking for Desktop Support Engineer - L1 to join our dynamic team and embark on a rewarding career journey Provide technical support for desktops and hardware Resolve software and connectivity issues Install and configure devices and updates Maintain IT documentation and user training

Sysnet Global Technologies Pvt Ltd is looking for Desktop Support Engineer - L1 to join our dynamic team and embark on a rewarding career journey Provide technical support for desktops and hardware Resolve software and connectivity issues Install and configure devices and updates Maintain IT documentation and user training

Sysnet Global Technologies Pvt Ltd is looking for Desktop Support Engineer - L2 to join our dynamic team and embark on a rewarding career journey A desktop support role involves providing technical assistance and support to users for their desktop computers, laptops, and associated peripherals Key responsibilities include: Installing, configuring, and maintaining desktop computers, laptops, and related hardware Troubleshooting hardware and software issues and resolving problems Responding to user inquiries and providing technical support via phone, email, or in-person Installing, configuring, and upgrading operating systems and software Managing and monitoring the performance of desktop systems and ensuring their optimal functioning Performing hardware and software upgrades, as well as security patches Documenting hardware and software configurations, maintenance procedures, and user guides Collaborating with other IT teams to resolve complex technical issues and support projects Maintaining inventory of hardware and software assets 0 Staying up-to-date with the latest technology developments and industry standards Qualifications: Strong technical skills and experience with desktop hardware, software, and operating systems Excellent problem-solving and analytical abilities Excellent written and verbal communication skills Ability to prioritize tasks and work under pressure Good organizational skills and attention to detail Knowledge of industry standards and best practices Prior experience in a desktop support role is desirable

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs