Syskoplan Reply is a part of the Reply Network, focused on delivering transformative projects to our clients leveraging SAP solutions. Syskoplan Reply is an SAP Gold partner and has recognized expertise executing global projects in various industries and a wide range of competencies including business process consulting, customer experience, intelligent automation, ERP and more. Syskoplan Reply is looking to add an SAP Lead Support Consultant (Off-Shore) – Logistics to our off-shore team who has experience working hands-on in SAP Support. A successful candidate will have deep, functional process and configuration knowledge of SAP; a strong work ethic; is client-centric in thinking and approach, is well organized, analytically skilled, detailed-oriented, and quality minded. This individual must be an excellent communicator with strong English language fluency and be able to convey complex problems to both internal and external cross-functional teams, including to our US-based support team and US-based clients. Responsibilities Act as the lead point of contact for logistics-related SAP support activities (incident triage and resolution) covering the EMEA time zone, as well as off-hours support for the NAMER/SAMER regions Oversee the delivery of SAP support services, ensuring alignment with client expectations and service level agreements (SLAs), as outlined by the US-based Service Delivery Manager (SDM) Supervise a local team of SAP support specialists, providing guidance and ensuring quality delivery on an ongoing basis Coordinate with clients to understand their SAP system requirements and address issues promptly Follow processes that ensure the efficiency and quality of SAP support services Monitor and report on service delivery performance metrics (KPIs) and client satisfaction to the US SDM Collaborate with the US SDM and cross-functional teams to facilitate the resolution of tickets and incidents, including handover and knowledge transfer, when necessary Ensure compliance with industry standards and best practices in service delivery Handle escalations to the US SDM and US-based support team, when necessary Minimum Requirements Bachelor’s degree in Information Technology, Software Engineering, or a related field Minimum 5 years of experience in SAP support service delivery role Strong understanding of SAP systems, including SAP S/4HANA and related modules Functional or technical background in one or more SAP Logistics workstreams: Order to Cash (OTC) – SD / LE / EDI Procure to Pay (PTP) – MM / IM / WM Plan to Manufacture (PTM) - PP / QM / PM Proven experience in delivering high-quality support services Excellent problem-solving and decision-making skills Strong communication and interpersonal skills for effective client and team interactions Ability to manage multiple priorities and deliver results in a fast-paced environment Preferred Qualifications SAP certification in relevant modules Knowledge of cloud-based SAP solutions Experience with ITIL or other service management frameworks Experience in previous supervisory or leadership roles Previous experience working in a global support model Experience in logistics operations in industries such as manufacturing, automotive, retail, or distribution Solid understanding of logistics business processes: procurement, order fulfillment, shipping, warehousing, transportation, inventory management Ability to understand and troubleshoot IDocs, batch jobs, and interface errors ₹18,00,000 - ₹38,00,000 a year About Reply Reply specializes in the design and implementation of solutions based on new communication channels and digital media. Reply is a network of highly specialized companies supporting global industrial groups operating in the telecom and media, industry and services, banking, insurance and public administration sectors in the definition and development of business models enabled for the new paradigms of AI, cloud computing, digital media and the Internet of Things. Reply services include Consulting, System Integration and Digital Services. www.reply.com

Syskoplan Reply is a part of the Reply Network, focused on delivering transformative projects to clients leveraging SAP solutions. As an SAP Gold partner, Syskoplan Reply has expertise in executing global projects across various industries and competencies including business process consulting, customer experience, intelligent automation, and ERP among others. We are currently seeking an SAP Lead Support Consultant (Off-Shore) Logistics to join our off-shore team. The ideal candidate should have hands-on experience in SAP Support, deep functional process and configuration knowledge of SAP, a strong work ethic, client-centric approach, excellent organizational and analytical skills, attention to detail, and a quality-oriented mindset. Additionally, strong communication skills in English are essential to effectively communicate complex problems to internal and external teams, including our US-based support team and clients. **Responsibilities:** - Act as the lead point of contact for logistics-related SAP support activities covering the EMEA time zone and off-hours support for NAMER/SAMER regions - Oversee the delivery of SAP support services, ensuring alignment with client expectations and SLAs - Supervise a local team of SAP support specialists, providing guidance and ensuring quality delivery - Coordinate with clients to understand their SAP system requirements and address issues promptly - Follow processes to ensure efficiency and quality of SAP support services - Monitor and report on service delivery performance metrics and client satisfaction - Collaborate with cross-functional teams to facilitate the resolution of tickets and incidents - Ensure compliance with industry standards and best practices in service delivery - Handle escalations to the US-based support team when necessary **Minimum Requirements:** - Bachelor's degree in Information Technology, Software Engineering, or related field - Minimum 5 years of experience in SAP support service delivery role - Strong understanding of SAP systems, including SAP S/4HANA and related modules - Functional or technical background in one or more SAP Logistics workstreams - Proven experience in delivering high-quality support services - Excellent problem-solving and decision-making skills - Strong communication and interpersonal skills - Ability to manage multiple priorities and deliver results in a fast-paced environment **Preferred Qualifications:** - SAP certification in relevant modules - Knowledge of cloud-based SAP solutions - Experience with ITIL or other service management frameworks - Previous supervisory or leadership roles - Previous experience in a global support model - Experience in logistics operations in industries such as manufacturing, automotive, retail, or distribution - Solid understanding of logistics business processes - Ability to troubleshoot IDocs, batch jobs, and interface errors This position offers a competitive salary range of 18,00,000 - 38,00,000 per year. About Reply: Reply specializes in designing and implementing solutions based on new communication channels and digital media. As a network of highly specialized companies, Reply supports global industrial groups in various sectors in developing business models enabled for the new paradigms of AI, cloud computing, digital media, and the Internet of Things through Consulting, System Integration, and Digital Services. To learn more, visit www.reply.com.,