Company Name: Synergipro BPO Solutions Pvt. Ltd Department: Collections & Recovery Location: D-16, Koel Nagar, Rourkela, Landmark: Near Canara Bank Employment Type: Full-Time Age Limit: 18-30 Job Summary: The Collection Executive is responsible for recovering overdue payments from customers, ensuring timely collection of EMIs, and maintaining a healthy portfolio. The role requires strong communication, negotiation, and interpersonal skills to manage customer relationships while adhering to company policies and regulatory guidelines. Key Responsibilities: Follow up with customers for overdue payments through phone calls. Negotiate and convince borrowers for timely repayment or settlement of dues. Ensure compliance with RBI and NBFC regulations while dealing with customers. Maintain proper documentation of collections and update repayment records. Achieve assigned collection targets and key performance indicators. Maintain a professional approach and protect the company’s reputation at all times. Qualifications and Skills: Education: Graduation should be completed Good to have 1–2 years of experience in collections, preferably in NBFCs, banks, or microfinance institutions. Skills: Good communication and negotiation skills Basic excel & computer knowledge and data entry skills Understanding of financial products like personal loans, business loans, two-wheeler loans, etc. Ability to handle difficult customers professionally Honest and dependable Customer-focused attitude Resilient under pressure Contact Person: (HR Team) Monalisha Swain - 6370884664 Mrutunjay Prusty - 8917376062 Job Types: Full-time, Permanent, Fresher Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person

Company Name: Synergipro BPO Solutions Pvt. Ltd Department: Collections & Recovery Location: D-16, Koel Nagar, Rourkela, Landmark: Near Canara Bank Employment Type: Full-Time Age Limit: 18-30 Job Summary: The Collection Executive is responsible for recovering overdue payments from customers, ensuring timely collection of EMIs, and maintaining a healthy portfolio. The role requires strong communication, negotiation, and interpersonal skills to manage customer relationships while adhering to company policies and regulatory guidelines. Key Responsibilities: Follow up with customers for overdue payments through phone calls. Negotiate and convince borrowers for timely repayment or settlement of dues. Ensure compliance with RBI and NBFC regulations while dealing with customers. Maintain proper documentation of collections and update repayment records. Achieve assigned collection targets and key performance indicators. Maintain a professional approach and protect the company’s reputation at all times. Qualifications and Skills: Education: Graduation should be completed Good to have 1–2 years of experience in collections, preferably in NBFCs, banks, or microfinance institutions. Skills: Good communication and negotiation skills Basic excel & computer knowledge and data entry skills Understanding of financial products like personal loans, business loans, two-wheeler loans, etc. Ability to handle difficult customers professionally Honest and dependable Customer-focused attitude Resilient under pressure Contact Person: (HR Team) Monalisha Swain - 6370884664 Mrutunjay Prusty - 8917376062 Job Types: Full-time, Permanent, Fresher Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person

Job Title: Collection Team Leader Company Name: Synergipro BPO Solutions Pvt. Ltd Department: Collections Location: D-16,Koel Nagar, Rourkela, Landmark: Near Canara Bank Reporting To: Collections Manager / Branch Head Employment Type: Full-time Job Purpose: To lead and manage a team of collection executives and agents in recovering dues from delinquent customers in accordance with company policies, compliance norms, and regulatory guidelines while maintaining customer relationships and minimizing NPAs. Key Responsibilities: Team Management: Lead, train, and motivate the collection team to achieve individual and team targets. Allocate daily, weekly, and monthly collection targets and monitor performance. Conduct regular team meetings, performance reviews, and coaching sessions. Collection Operations: Supervise tele-calling activities for overdue accounts (soft, hard, and write-off buckets). Ensure timely follow-up on delinquent cases and maximize recoveries. Compliance & Reporting: Ensure adherence to RBI and company guidelines for fair practices and customer interactions. Maintain accurate MIS and update collection data regularly in the system. Prepare and share collection reports, recovery trends, and action plans with management. Customer Handling: Resolve customer disputes and escalate sensitive issues when necessary. Educate customers about consequences of default and repayment options available. Coordination: Liaise with internal departments such as Credit, Legal, and Operations for case closures, settlements, and legal actions. Work closely with third-party collection agencies if engaged. Qualifications & Experience: Graduate or Postgraduate in any discipline 3–7 years of experience in collections within NBFC/BFSI sector Prior experience as a team leader or supervisory role is a must Key Skills & Competencies: Strong leadership and team-handling skills Excellent communication and negotiation abilities Excellent in Excel reports, presentation skill Analytical thinking and data interpretation Conflict resolution and decision-making skills Familiarity with collection tools, CRM systems, and recovery norms Contact Person: (HR Team) Monalisha Swain - 6370884664 MrutunjayPrusty - 8917376062 Job Type: Full-time Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person

Company Name: Synergipro BPO Solutions Pvt. Ltd Department: Customer Services Location: D-16, Koel Nagar, Rourkela, Landmark: Near Canara Bank Employment Type: Full-Time Age Limit: 18-30 Job Description: We are looking for a dedicated and enthusiastic Customer Support Executive to join our team. As a fresher, you will be trained to handle customer interactions professionally, resolve queries, and ensure customer satisfaction across various communication channels such as calls, emails, or chat. Key Responsibilities: Handle inbound calls in a professional manner. Provide accurate and timely information to customers. Resolve customer complaints or issues efficiently. Escalate unresolved queries to the relevant department. Maintain detailed records of customer interactions. Ensure a positive customer experience and maintain high satisfaction. Required Skills: Excellent English & Hindi communication skills (verbal and written). Basic computer knowledge. Patience, problem-solving ability, and a customer-centric attitude. Willingness to learn and work in a fast-paced environment. Ability to work in rotational shifts if required. Educational Qualification: Minimum: Graduate in any stream Contact Person: (HR Team) Monalisha Swain- 6370884664 Ankita Mallick- 9861662984 Job Types: Full-time, Permanent, Fresher Benefits: Provident Fund Work Location: In person

Company Name: Synergipro BPO Solutions Pvt. Ltd Department: Customer Services Location: D-16, Koel Nagar, Rourkela, Landmark: Near Canara Bank Employment Type: Full-Time Age Limit: 18-30 Job Description: We are looking for a dedicated and enthusiastic Customer Support Executive to join our team. As a fresher, you will be trained to handle customer interactions professionally, resolve queries, and ensure customer satisfaction across various communication channels such as calls, emails, or chat. Key Responsibilities: Handle inbound calls in a professional manner. Provide accurate and timely information to customers. Resolve customer complaints or issues efficiently. Escalate unresolved queries to the relevant department. Maintain detailed records of customer interactions. Ensure a positive customer experience and maintain high satisfaction. Required Skills: Excellent English & Hindi communication skills (verbal and written). Basic computer knowledge. Patience, problem-solving ability, and a customer-centric attitude. Willingness to learn and work in a fast-paced environment. Ability to work in rotational shifts if required. Educational Qualification: Minimum: Graduate in any stream Contact Person: (HR Team) Monalisha Swain- 6370884664 Ankita Mallick- 9861662984 Job Types: Full-time, Permanent, Fresher Benefits: Provident Fund Work Location: In person