Description As a Support Lead, you will be responsible for providing expert troubleshooting and team mentoring role for the product support team within Sureify's Customer Support function. This role will ensure the smooth and effective delivery of support to Sureify customers by leveraging your technical expertise and customer-centric approach. Responsibilities: Troubleshoot complex and technical production software application issues. If necessary escalate to the appropriate teams and serve as the primary escalation point for critical issues. About 60-70% of responsibilities of this role requires ability to troubleshoot complex Saas applications. Continuously improve existing support processes and workflows to enhance efficiency and customer satisfaction. Lead and triage bug-fixing efforts with the development team. Requirements Experience in customer support, preferably for a SaaS product. STRONG & EXCELLENT communication and problem-solving skills . Familiarity in monitoring, observability tools like Newrelic that helps troubleshoot application and infrastructure issues by providing real-time performance data and insights. Qualifications: 5+ years of experience in a software support role, especially in production environments, with at least 2 years of experience in a lead or supervisory capacity. Proven experience in resolving complex support issues and managing escalations. Strong understanding of support case handling, Root Cause Analysis (RCA), and Service Level Agreements (SLAs). Excellent written and verbal communication, interpersonal, and presentation skills. Technical Skills: Experience with developing SQLs for troubleshooting. Experience with troubleshooting PHP, APIs, Data issues, Go Lang, React, Android/iOS development. Familiarity with New Relic, Splunk, Cloudflare and other logging tools. Knowledge of cloud platforms (AWS), End to end knowledge of data flow in a modern web application. Benefits: Competitive Salary & Benefits Package Medical and Accidental Insurance Professional Development Opportunities Collaborative and Supportive Team Environment Opportunities to work with cutting-edge technologies Sureify is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply.

About Us Sureify Lifetime platform is a completely modular SaaS solution for the life insurance and annuity industry that helps carriers acquire, service, and engage their customers with one enterprise platform. Sureify drives customer engagement between the customer and their insurance company by incorporating web & mobile apps into the insurance product experience. Our product is controlled by our backend dashboard so insurers can get the latest iOT data streaming in. The SaaS platform is designed to ensure that insurers never miss opportunities to increase engagement with their existing customer base. Job Description We are looking for a Quality Assurance Engineer to develop and execute exploratory tests as well as automated tests in order to ensure product quality. QA engineer responsibilities include estimating, planning, and coordinating testing activities. You will also ensure that quality issues and defects are appropriately identified, documented, tracked, and resolved in our defect tracking system. Responsibilities Work as part of a cross functional, passionate agile project team to ensure quality is driven into the heart of the development process from requirements definition through to delivery. Review requirements specifications and technical design documents to provide timely and meaningful feedback Create detailed, comprehensive and well-structured test cases Estimate, prioritize, plan, and coordinate testing activities Design, develop and execute test scripts Identify, record, document thoroughly and track bugs Perform thorough regression testing when bugs are resolved. Requirements BS/MS degree in Computer Science, Engineering or a related subject Proven working experience in software development Proven working experience in software quality assurance Experience in writing clear, concise and comprehensive test plans and test cases Experience working in an Agile/Scrum development process Experience with performance and/or security testing is a plus Must have excellent communication skills Experience in Playwright, Selenium or other Automation Testing Tools will be an added advantage and will be preferred.

About Us Sureify Lifetime platform is a completely modular SaaS solution for the life insurance and annuity industry that helps carriers acquire, service, and engage their customers with one enterprise platform. Sureify drives customer engagement between the customer and their insurance company by incorporating web & mobile apps into the insurance product experience. Our product is controlled by our backend dashboard so insurers can get the latest iOT data streaming in. The SaaS platform is designed to ensure that insurers never miss opportunities to increase engagement with their existing customer base. Job Description We are looking for a Quality Assurance Engineer to develop and execute exploratory tests as well as automated tests in order to ensure product quality. QA engineer responsibilities include estimating, planning, and coordinating testing activities. You will also ensure that quality issues and defects are appropriately identified, documented, tracked, and resolved in our defect tracking system. Responsibilities Work as part of a cross functional, passionate agile project team to ensure quality is driven into the heart of the development process from requirements definition through to delivery. Review requirements specifications and technical design documents to provide timely and meaningful feedback Create detailed, comprehensive and well-structured test cases Estimate, prioritize, plan, and coordinate testing activities Design, develop and execute test scripts Identify, record, document thoroughly and track bugs Perform thorough regression testing when bugs are resolved. Requirements BS/MS degree in Computer Science, Engineering or a related subject Proven working experience in software development Proven working experience in software quality assurance Experience in writing clear, concise and comprehensive test plans and test cases Experience working in an Agile/Scrum development process Experience with performance and/or security testing is a plus Must have excellent communication skills Experience in Playwright, Selenium or other Automation Testing Tools will be an added advantage and will be preferred. Show more Show less

Job Description Who We Are Sureifys mission is to modernize the life insurance and annuity industry by helping carriers acquire, service, and engage their customers through any distribution channel. Sureifys products empower life insurance carriers, agents, employees, and customers to have the digital experiences that employees and consumers have come to expect in the rapidly advancing tech climate. Your Role as a Valued Team Member We are seeking a detail-oriented and proactive Vulnerability Remediation Engineer to join our growing Infosec team. The person will be responsible for reducing the risk exposure of security vulnerabilities from the scope of Sureify overall. This role entails monitoring ongoing security vulnerabilities, analyzing risk posture, collaborating with stakeholders/finding owners for managing resolutions, and acting as an SME to assess discovered vulnerabilities. You will also provide pragmatic solutions and be flexible in supporting emergency vulnerability remediations. The ideal candidate will possess a strong understanding of security protocols, vulnerability management, system administration, and software development lifecycle, as well as excellent communication skills to collaborate with cross-functional teams. This role does require some overlap of hours with a team based in San Jose, California. Your Key Responsibilities Review and assess security vulnerabilities, patches, and findings from internal audits, security scans, and penetration tests. Prioritize vulnerabilities based on risk and impact, and ensure timely patching or remediation. Enforce patch compliance by tracking deployments, addressing exceptions, and ensuring adherence to vulnerability remediation Service Level Agreements (SLAs). Collaborate with security and IT teams to develop and implement security patches for critical vulnerabilities. Work closely with developers and DevOps teams to understand the root cause of security vulnerabilities and propose appropriate fixes. Assist development teams in the integration of security features and secure coding practices throughout the software development lifecycle (SDLC). Develop and maintain scripts for automated patch deployment across various systems and applications. Automate vulnerability patching workflows using scripting languages such as Python, PowerShell, Bash, etc. Collaborate with the development team to create and test patches, ensuring that they do not disrupt the functionality of applications or systems. Maintain detailed records of patches, and remediation actions. Prepare and present reports on patch management progress, risks, and status to senior management. Flexibly support emergency response for 0-day vulnerability remediation. Automating processes of security from time to time when needed. Identify potential improvement areas for vulnerability remediation and share lessons learned. Continuously monitor for emerging vulnerabilities and maintain an up-to-date patching schedule. Role Requirements Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or a related field (or equivalent work experience). Server administration experience (Windows/RHEL) with a solid understanding of industry best practices for Patch Management and Vulnerability Remediation. Experience in vulnerability management, security patching, or related security roles. Experience supporting vulnerability emergency response or security incidents, including coordinating with relevant stakeholders, implementing corrective/preventive actions, and guiding security patching of software or components. Strong knowledge of security vulnerabilities in software and infrastructure components (servers, clients, network devices, perimeter security technologies, protocols/services, middleware, databases, configurations, etc.). In-depth understanding of security processes related to vulnerability management, security patching, security configurations, and technical security validations. Strong understanding of common network protocols (TCP/IP, DNS, HTTP, HTTPS, SMTP, etc.) and how vulnerabilities in these protocols can affect system security. Strong experience in at least one scripting language such as Python, PowerShell, Bash, etc. Familiarity with cloud platforms (AWS) and their security models. Knowledge of Cloud & Vulnerability Security tools such as Qualys, SentinelOne, or Crowdstrike Good understanding of industry-standard regulations and risk management frameworks (e.g., ISO, SOC, HIPAA, GDPR, CCPA). Familiarity with security frameworks such as SANS Top 25, OWASP Top 10, and/or MITRE ATT&CK. Knowledge of secure coding practices and development environments. Familiarity with container security (Docker, Kubernetes) and securing microservices is a plus. Security certifications such as Security+, SSCP, CEH, or other equivalent recognized certifications are a plus. Excellent communication and interpersonal skills, with the ability to articulate complex technical vulnerabilities and remediation actions to both technical and non-technical stakeholders. Show more Show less

About us: Sureify Lifetime platform is a completely modular SaaS solution for the life insurance and annuity industry that helps carriers acquire, service, and engage their customers with one enterprise platform. Sureify drives customer engagement between the customer and their insurance company by incorporating web & mobile apps into the insurance product experience. Our product is controlled by our backend dashboard so insurers can get the latest iOT data streaming in. The SaaS platform is designed to ensure that insurers never miss opportunities to increase engagement with their existing customer base. Job Description We are looking for a Quality Assurance Engineer to develop and execute exploratory tests as well as automated tests in order to ensure product quality. QA engineer responsibilities include estimating, planning, and coordinating testing activities. You will also ensure that quality issues and defects are appropriately identified, documented, tracked, and resolved in our defect tracking system. Responsibilities Work as part of a cross functional, passionate agile project team to ensure quality is driven into the heart of the development process from requirements definition through to delivery. Review requirements specifications and technical design documents to provide timely and meaningful feedback Create detailed, comprehensive and well-structured test cases Estimate, prioritize, plan, and coordinate testing activities Design, develop and execute test scripts Identify, record, document thoroughly and track bugs Perform thorough regression testing when bugs are resolved. Requirements BS/MS degree in Computer Science, Engineering or a related subject Proven working experience in software development Proven working experience in software quality assurance Experience in writing clear, concise and comprehensive test plans and test cases Experience working in an Agile/Scrum development process Experience with performance and/or security testing is a plus Must have excellent communication skills Experience in Playwright, Selenium or other Automation Testing Tools will be an added advantage and will be preferred. NOTE:- Only for Immediate joiners(who can join within 10 days). Only shortlisted candidates are eligible to attend the walk-in drive. All shortlisted candidates will be notified via email and must bring a copy of the email invitation.