Location: Ghatkopar West, Mumbai Schedule: 6 days a week (Rotational) Shift Timings: Any 9-hour shift between 09:00 AM - 08:00 PM IST About the Opportunity: We are hiring enthusiastic individuals to join our Customer Support Team . This is an excellent opportunity for freshers and recent graduates who are looking to build a strong foundation in customer service. You will get paid training and learn how to handle customer interactions across multiple growing industries. Responsibilities: Communicate with customers through email, chat, and phone calls . Help customers with product questions, order issues, and service requests. Document conversations and update customer information in CRM tools. Coordinate with internal teams to resolve customer concerns. Learn about D2C processes across brands such as clothing, haircare, self-care, and nutrition. Ensure excellent service and customer satisfaction at every step. What We Offer: Paid training for 2 weeks to help you learn all processes and tools. Hands-on experience with customer support across multiple industries. Supportive work environment and continuous learning opportunities. Hybrid work model: 3 days work from home, 3 days work from office. Eligibility Criteria: Freshers/recent graduates may apply. Good communication skills in English and Hindi (written and verbal). Basic computer knowledge and ability to learn quickly. Must have a personal laptop and stable internet connection for remote work. Team player with a positive attitude and customer-first approach. Interview Details: Walk-in interview schedule will be shared after the initial screening call. Why You Should Apply: Get real-world experience in customer support. Work with a variety of fast-growing brands. Learn and grow in a dynamic environment. Paid training and growth opportunities. We look forward to meeting motivated candidates who are ready to start their careers and grow with us! Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Paid sick time Paid time off Schedule: Day shift Rotational shift Weekend availability Ability to commute/relocate: Ghatkopar West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Do you have a personal laptop and stable internet connection for work? How soon are you available to join? Are you willing to work on weekends? Language: English (Preferred) Hindi (Preferred) Work Location: In person

Job Title: Talent Acquisition Trainee (Hybrid) Location: Ghatkopar West, Mumbai Schedule: 6 days a week (Monday-Saturday) Shift Timings: 10:00 AM - 7:00 PM IST About the Role: We are seeking motivated fresh graduates and entry-level professionals to join our Talent Acquisition Team . This is an excellent opportunity to begin your career in recruitment and talent acquisition. Comprehensive training will be provided to help you gain hands-on experience in managing end-to-end hiring processes across multiple industries. At the end of the traineeship, high-performing individuals will be offered a Pre-Placement Offer (PPO) with a monthly salary of ₹15,000 - ₹18,000 , based on performance during the training period. Key Responsibilities: Source and shortlist candidates using job portals, databases, and various online platforms. Schedule and coordinate interviews with candidates and hiring managers. Communicate with candidates via phone, email, and chat to share interview schedules, feedback, and next steps. Maintain accurate and up-to-date records in applicant tracking systems and spreadsheets. Assist with walk-in drives, hiring events, and onboarding activities. Learn and apply recruitment processes for industries such as D2C, e-commerce, SaaS, and customer support. Ensure timely follow-ups and maintain smooth communication throughout the recruitment cycle. What We Offer: 1-month paid traineeship with hands-on experience in end-to-end recruitment Practical recruitment experience with growing companies across diverse industries. Ongoing learning opportunities and mentorship from experienced HR professionals. Hybrid work structure: 3 days working from home and 3 days working from office. Supportive work culture focused on learning and career growth Eligibility Criteria: Open to freshers and recent graduates. Prior internship experience in HR, recruitment, or related fields is preferred. Good communication skills in English and Hindi (written and verbal). Proficiency in basic computer operations, spreadsheets, and online platforms. Must have a personal laptop and stable internet connectivity for remote work. Eagerness to learn and build a long-term career in recruitment. Interview Details: Walk-in interview schedule will be shared after the initial screening call. We look forward to meeting enthusiastic individuals ready to launch their careers in recruitment! Job Types: Full-time, Permanent Pay: ₹6,000.00 per month Benefits: Paid sick time Paid time off Schedule: Day shift Fixed shift Weekend availability Ability to commute/relocate: Ghatkopar West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Which job portals or platforms would you use to find candidates for an entry-level customer support role? Why do you want to join this traineeship program, and what do you hope to gain from it? Do you have a personal laptop and high-speed internet connection at home for work? Language: English (Preferred) Hindi (Preferred) Work Location: In person

Company Overview: Datastraw is a tech-enabled, people-driven solutions partner, helping small and medium enterprises streamline and scale their backend operations. We specialize in automating backend customer support (CS) and operational workflows while also managing end-to-end CS operations for our clients. Our approach combines AI and technology-driven automation with skilled human support, ensuring efficiency, quality, and seamless customer experiences. Job Description: We are seeking a highly motivated Operations Intern to join our team and work directly under the Operations Manager, gaining hands-on experience in end-to-end operational processes. In this role, you will support daily workflow coordination, process documentation, and data-driven improvements across multiple client accounts. Responsibilities: Assist the Operations Manager in day-to-day process management and client coordination. Help maintain and update process documentation, SOPs, and training materials. Collect, analyze, and present operational data (e.g., daily call logs, ticket volumes, SLA metrics). Contribute to ad hoc projects, including the development of dashboards and automation scripts. Participate in quality audits and escalate issues as directed. Stay updated on the latest AI and machine learning trends and technologies. Learning Opportunities: Direct mentorship from the Operations Manager on strategic planning and decision-making Exposure to managing multiple D2C client accounts and varied operational challenges Hands-on experience with workflow tools (Slack workflows, Google Sheets automations, reporting dashboards) Training in process documentation, quality assurance, and client-facing communications Requirements: Currently pursuing or recently completed a bachelor’s degree in Business, Operations Management, or a related field. Excellent written and verbal communication skills in English. Strong collaboration skills to work effectively across teams and clients. Detail-oriented, with the ability to prioritize and manage multiple tasks Eagerness to learn, take ownership, and work collaboratively in a fast-paced startup environment Willingness to work from the office in Ghatkopar West, Mumbai, on a hybrid model. What We Offer: A certificate upon successful completion of the internship. Exposure to real-world operations in a fast-growing startup. The opportunity to work on a significant project aimed at automating processes. A collaborative and dynamic work environment. Work with leading brands and industry professionals. Chance for a pre-placement offer after completion of the internship. Letter of recommendation upon successful completion of the internship. Note: The job description is a general outline and subject to change based on company requirements. Job Types: Full-time, Permanent, Internship Contract length: 3 months Pay: ₹6,000.00 per month Benefits: Paid sick time Paid time off Application Question(s): Will you be able to reliably work from our office in Ghatkopar West for this job? Do you have a personal laptop and a stable internet connection? Why do you wish to work at Datastraw Technologies as an Operations Intern? Please be descriptive and write the answer in your own words. Work Location: Hybrid remote in Mumbai Suburban, Maharashtra