Support Engineer

Our client is a technology-led financial services firm that specializes in building high-performance trading platforms and brokerage solutions. Their products are used by leading brokers and financial institutions across capital markets. With a strong focus on innovation, they design scalable, secure, and mission-critical systems that ensure smooth functioning of financial transactions.

Role Summary:

Application Support Engineers

Key Responsibilities:

• Serve as the primary contact for clients facing issues with trading platforms.
  
• Log and monitor issues using internal tools and ensure timely resolution.
  
• Coordinate with internal teams such as development, QA, and infrastructure to resolve problems.
  
• Communicate clearly with clients on issue status, solutions, and product updates.
  
• Maintain detailed logs of incidents and resolutions for future reference.
  
• Assist in user acceptance testing (UAT), release validations, and production deployments.
  
• Contribute to root cause analysis and post-incident reviews.
  
• Build long-term relationships with clients through proactive engagement and support.
  

Required Skills & Qualifications:

• Bachelors degree in Computer Science, Information Technology, or a related field.
  
• 2+ years of experience in application or technical support, ideally in a broking/trading environment.
  
• Good understanding of capital markets: equity, F&O, currency, commodities.
  
• Proficient in Linux/Unix systems, SQL, and analyzing application logs.
  
• Familiarity with trading systems, APIs (REST/FIX), RMS, OMS, and the order lifecycle.
  
• Excellent communication and interpersonal skills.
  
• Ability to manage multiple priorities under pressure, especially during market hours.
  

Preferred Skills:

• Experience working with trading platforms like NEST, NOW, ODIN, or custom-built tools.
  
• Prior interaction with stock exchanges (e.g., NSE, BSE, MCX) or clearing corporations.
  
• Basic scripting skills (Shell, Python) and understanding of networking.
  
• Exposure to cloud platforms like AWS or Azure and monitoring tools.
  

What’s in It for You:

• Opportunity to support and manage mission-critical systems in real-time.
  
• High-energy, tech-driven work environment.
  
• Clear growth path into domain or technical leadership roles.
  
• Competitive compensation, benefits, and wellness initiatives.