Supervisor

Job Title: Supervisor – Night Shift

Location: Sangli, Maharashtra

Experience Level: 3–5 Years

Shift: Night Shift (Saturday and Sunday Off)

About Us:

We are a leader in the BPO industry, currently expanding our analytics and operations divisions with a vision to revolutionize the real estate and financial services sectors through our proprietary suite of enterprise-grade solutions powered by artificial intelligence. Join a team committed to precision, innovation, and operational excellence.

Role Summary:

We are seeking an experienced and motivated Supervisor – Night Shift to oversee daily
operations, lead a growing team, and ensure consistent delivery of high-quality services inalignment with client expectations and internal standards. This role is essential to maintainteam productivity, resolve escalations, and drive operational improvements across our realestate and data processing functions.

Key Responsibilities:

1. Team Supervision and Leadership:

• Lead, supervise, and mentor a team of specialists handling real estate appraisal

and data processing tasks.

• Monitor team performance, ensure adherence to KPIs and SLAs, and conduct

regular performance reviews.

• Foster a collaborative and positive work environment with a focus on

continuous improvement and accountability.

2. Shift Management:

• Manage daily PM shift operations, ensuring adequate staffing, task delegation, and workflow management.
• Handle shift planning, attendance tracking, and resolve any personnel issues in a timely manner.
• Act as the point of contact for all escalations during the PM shift.

3. Process Oversight and Quality Control:

• Ensure compliance with company procedures, industry standards, and client requirements.
• Review completed tasks for quality, accuracy, and timeliness; implement corrective measures where needed.
• Coordinate closely with the QA and Fulfilments teams to align on quality benchmarks and reporting.

4. Client and Stakeholder Communication

• Communicate effectively with internal stakeholders, clients, and management

to provide updates, resolve concerns, and align on expectations.

• Support audit requirements, client queries, and real-time issue resolution as

required during shift hours.

5. Training and Development:

• Identify skill gaps and provide coaching or recommend training for team members.
• Conduct onboarding sessions for new hires and ensure smooth integration into the team.

6. Reporting and Documentation:

• Maintain accurate shift logs, performance reports, and incident records.
• Analyze operational data to generate insights and assist in strategic planning.

Skills and Qualifications:

• Minimum 3–5 years of experience in a supervisory or team lead role, preferably within BPO or real estate operations.
• Excellent communication and interpersonal skills with the ability to lead and motivate teams.
• Strong organizational and problem-solving abilities.
• Comfortable working in Night shift hours.
• Prior experience with performance management, shift coordination, and client communication.
• Familiarity with appraisal, property data, or valuation processes is an advantage.

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹400,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Evening shift
• Monday to Friday
• Night shift
• US shift

Supplemental Pay:

• Shift allowance
• Yearly bonus

Application Question(s):

• Do you have experience in US mortgage, property valuation, or real estate appraisal processes?
• Are you comfortable working in a full-time night shift?
• Have you previously worked in a BPO, KPO, or real estate operations environment?

Experience:

• supervisory or team lead role: 4 years (Required)

Work Location: In person