Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Noida
>
Rockwell Automation
>
Supervisor Customer Care, Software Portal, APAC

Supervisor Customer Care, Software Portal, APAC

Rockwell Automation

2 - 5 years

15 - 19 Lacs

Noida New Delhi

Posted:2 days ago| Platform:

Apply

Skills Required

Training Automation Service level Quality standards Focus Agile Customer Care Supervisor Customer service Management Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. . Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us!

Job Description

Position Title: Supervisor Customer Care, Software Portal, APAC Location: Noida, India

The Customer Care Supervisor is an operational person with responsibility for providing first level guidance to Customer Care advocates with the goal of meeting performance goals and service level agreements.

You will report to the Software and Contract Services Manager in EMEA.

You will work hybrid (Monday, Tuesday, Thursday in the office).

Your Responsibilities:

Provide guidance to advocates through coaching, feedback, and development initiatives to enhance performance and job satisfaction.
Foster collaboration between the Customer Care Contact Center and other teams, including Sales and Customer Success, to streamline escalation processes.
Facilitate communication between the team and regional Customer Care Contact Center leadership to ensure mutual understanding.
Assist customers and serve as the primary point of escalation for advocates.
Oversee the work of Customer Care advocates to ensure compliance with quality standards, deadlines, and procedures, addressing any errors or issues.
Take ownership of team performance reports by collecting, analyzing, and summarizing data and trends, ensuring metrics and goals are met.
Evaluate employee goals and identify training needs and development opportunities through performance reviews with advocates.
Manage relationships with partners, engage in discussions, and initiate actions to improve service levels and meet partner requirements.
Develop work schedules and assign responsibilities to direct report personnel.
Ensure effective information flows within the team.
Achieve organizational goals by accepting ownership for new and varied requests and exploring opportunities to contribute to job accomplishments.

The Essentials - You Will Have:

2 to 5 years experience in a customer service environment
Bachelors degree

The Preferred - You Might Also Have:

People management, communication, problem solving, decision-making
People management experience
Customer-focused providing the best customer service, prioritize
Taking ownership, flexibility, problem solving, delegation of tasks, identify a potential issue and work with internal departments to take actions to resolve
Work with different types of people profiles, adapt to different levels of audience when communicating whilst working with multiple departments in a multicultural organization

What We Offer:

Our benefits package includes

Comprehensive mindfulness programs with a premium membership to Calm
Volunteer Paid Time off available after 6 months of employment for eligible employees
Company volunteer and donation matching program Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
Employee Assistance Program
Personalized wellbeing programs through our OnTrack program
On-demand digital course library for professional development

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Hybrid

#LI-MS2

More Jobs at Rockwell Automation

Senior Cloud Reliability Engineer (Hybrid Cloud Focus)

Pune, Bengaluru

5 - 9 yrs

INR 7 - 11 Lacs

Production Technician I

Kanchipuram, Tamil Nadu, India

Experience: Not specified

Salary: Not disclosed

Automation Test Engineer

Bengaluru

2 - 4 yrs

INR 14 - 16 Lacs

Facilities Manager

Chennai, Tamil Nadu, India

4 - 4 yrs

Salary: Not disclosed

Talent Acquisition Advisor

Pune, Maharashtra

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Rockwell Automation

Industrial Automation

Milwaukee

25,000+ Employees

437 Jobs

Key People

Blake Moret

Chairman and CEO
Kathy D. H. K. H. A. McGowan

Senior Vice President
Frank A. L. M. D. K. M. C. W. H. M. C. Williams

Vice President, Global Supply Chain

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Supervisor Customer Care, Software Portal, APAC