Key Responsibilities: These are seeking an experienced Project Manager with a strong background in IT operations, Identity and Access Management (IAM)... Job Description We are seeking an experienced Project Manager with a strong background in IT operations, Identity and Access Management (IAM), and security. In this role, you will be responsible for leading and managing projects related to IAM implementation, access control, and security enhancements across our organization. You will work closely with cross-functional teams, stakeholders, and vendors to ensure successful project delivery within scope, schedule, and budget. The ideal candidate will have a proven track record of managing IAM and security projects, possess excellent leadership and communication skills, and be adept at driving project success. Responsibilities Plan, execute, and finalize projects related to IAM and security, ensuring adherence to project management principles, best practices, and standards. Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders and senior management. Develop detailed project plans, including timelines, resource allocation, and budget estimates, and track project progress throughout the project lifecycle. Coordinate and collaborate with cross-functional teams, including IT, security, operations, and business units, to gather requirements, define project objectives, and manage project dependencies. Lead project meetings, facilitate effective communication, and provide regular project status updates to stakeholders and senior management. Identify, analyze, and manage project risks, issues, and dependencies, and develop contingency plans to mitigate potential obstacles. Ensure project deliverables meet quality standards, regulatory requirements, and align with established IAM and security policies and procedures. Manage vendor relationships, including procurement, contract negotiations, and performance monitoring, to ensure timely and satisfactory delivery of services and solutions. Collaborate with IT and security teams to integrate IAM and security solutions with existing infrastructure and applications. Conduct post-project reviews to evaluate project success, identify lessons learned, and recommend improvements for future projects. Minimum Experience Bachelors degree in Computer Science, Information Technology, or a related field. Project management certifications (such as PMP, PRINCE2) are preferred. Proven experience as a Project Manager, specifically managing projects related to IAM, access control, and security in complex IT environments. In-depth understanding of IAM concepts, technologies, and best practices, including identity lifecycle management, role-based access control (RBAC), and user provisioning. Familiarity with security frameworks and standards (e.g., ISO 27001, NIST) and their application within IAM projects. Strong knowledge of project management methodologies and tools, and experience using project management software for planning, tracking, and reporting. Excellent leadership and team management skills, with the ability to motivate and influence cross-functional teams to achieve project goals. Must be a self-starter, and thrive in a fast paced environment, customer centric and have the interpersonal skills necessary to manage business and technology relationships. Ability to communicate effectively (written and verbally) with both technical and non-technical parties ,Ability to deal with ambiguity and thrive in a rapidly changing business environment Can do attitude.

Key Responsibilities: This role involves developing Apex classes, triggers, Lightning Components, and Visualforce to enhance Salesforce functionality, including creating... Job Description We are looking for a full-time Salesforce Developer to join our IT team. Responsibilities Develop Apex (classes and triggers), Lightning Components, and Visualforce to extend Salesforce to support business requirements. Application development, including basic Visualforce pages/Lightning pages, Lightning Web Components, assist with each release cycle to implement and deploy new/updates to existing applications and code. Salesforce product knowledge and at least 2 years of Salesforce development experience Required Experience implementing and developing in Apex, Visualforce, and JavaScript. A proactive attitude to Salesforce enhancements. A good work ethic, ready to absorb best practices from the team. Developing solutions with best practice front of mind. Ability to interpret technical specifications. Create technical documentation. Technical Skills A Bachelor s degree in Computer Science or Information Technology (preferred). Deep understanding of the Salesforce IDE (Integrated Development Environment). Hands-on experience with different types of tools of Salesforce IDE Proficiency in various database scripting languages like MYSQL, Apex, Native, and Visual Force. Intermediate knowledge of JavaScript and C# language. Well-versed with the Lightning framework. Expertise in integrations with other systems using REST or SOAP APIs Experience in developing and implementing custom Salesforce solutions including experience with Sales and Service Clouds. Salesforce Development Skills, which include Apex, Visualforce, and Lightning Web Components.

Key Responsibilities: This role involves eliciting business requirements through cross-functional SME interviews and serving as a liaison between business units, technology... Job Description We are looking for an experienced Lead to Cash Business Systems Analyst who will engage with business stakeholders to understand their systems and user needs, drill into the details to analyze complex processes and translate them into business and functional requirements. You will be responsible for documenting requirements, defining scope and objectives, systems configuration, testing, implementation, continuous improvement and ongoing support. Responsibilities Interview cross functional Subject Matter Experts (SMEs) to elicit business requirements. Acts as the liaison between the business units, technology teams and support teams. Analyze existing and future state business processes, systems and flows of data. Develop and maintain documentation related to developing and modifying business processes and systems. Participate in systems implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution). Critically evaluates information gathered from multiple sources, decompose high-level information into details, abstract up from low-level information to a general understanding. Proactive and takes initiative to gather information, investigate gaps / issues, identifies potential solutions and presents to both Business and IT stakeholders. Work closely with Vendors, Implementation Partners, Architects, Developers and Business Units to ensure technical compatibility and user satisfaction. Work with various teams to develop project milestones and timelines for development, UAT, production validation and go live. Qualifications & Skills Strong presentation, organization, and communication skills. Knowledge of Lead/ Quote to Cash business processes and systems. In-depth experience with SalesForce, DocuSign CLM, Zuora Billing, Zuora Revenue, NetSuite or similar platforms. Experience with the full lifecycle of both implementations, upgrades and providing support. Strong security, business process design, and integrations experience. Passion for teamwork and collaboration. Ability to deal with ambiguity and thrive in a rapidly changing business environment. Ability to learn a new business domain and build subject matter expertise in a short period. Minimum Experience BS degree in Computer Science or related field and equivalent practical experience. 5 years of knowledge and related industry experience in one or more business domains with QTC systems. 3 years of experience implementing, configuring, customizing and integrating one or more SaaS software (Eg: Salesforce, Zuora, NetSuite). Must be customer centric and have the interpersonal skills necessary to manage business and technology relationships. Must be a self-starter, and thrive in a fast paced environment.

Job Description We are looking for a full-time NetSuite Systems Developer to join our IT team. In this position, you will work with management, architects and engineers to help implement the product roadmap. You will be responsible for designing, documenting and building new solutions in our enterprise SaaS platforms ecosystem. Using the NetSuite platform, you will play a critical role in automating, designing, enhancing and maintaining effective and scalable solutions. With the help of your excellent communication skills, you will work collaboratively to deliver solutions. Responsibilities Design and develop new systems to meet the growing needs of the business and customer. Enhance or overhaul existing systems to ensure continued success over time. Help assess impact and risk to business on various technology decisions. Help create code quality, code versioning and testing standards and ensure they are being met by engineering teams. Acts as the liaison between the business units, technology teams and support teams. Analyze existing and future state business processes, systems and flows of data. Develop and maintain documentation related to developing and modifying business processes and systems. Partner with business, internal and external technology teams to define associated system requirements and solutions. Excellent negotiation, influencing, collaboration, communication, and presentation skills. Participate in systems implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution). Critically evaluates information gathered from multiple sources, decomposes high-level information into details, abstract up from low-level information to a general understanding. Distinguish user requests from the underlying true needs to align with macro vision and strategy. Mentor and help bring up to speed the junior developers. Qualifications & Skills Strong technical experience with NetSuite Development tools and technologies such as SuiteScript, SuiteFlow, SuiteCloud, is needed. Experience with Fixed Asset Module and able to reorganize the chart of accounts. Experience in XSLT, XTT, XML and object-oriented development including Java is a must. Experience in MySQL, Oracle Database, SQL queries will be preferred. Experience with building web services integrations (REST/SOAP). Proven ability to learn complex, distributed systems quickly and thoroughly. Document complex systems, processes, events and architectures. Understanding of Robotic Process Automation (RPA) is a plus. Operates with high integrity and transparency. Ability to deliver high quality results while working in a fast-paced environment. Must be customer centric and have the interpersonal skills necessary to manage business and technology relationships. Must be a self-starter, deal with ambiguity and thrive in a rapidly changing business environment . Ability to communicate effectively (written and verbally) with both technical and non-technical parties. Bachelor s degree in Computer Science, Information Systems, Business Management or related field and equivalent practical experience 5-8 years of experience implementing, configuring, customizing, developing and integrating one or more SaaS software (e.g.: NetSuite, Workday, Salesforce et al)

Key Responsibilities: The role involves designing, developing, and maintaining scalable Java-based applications using Spring Boot and other frameworks or overhauling... Roles and Responsibilities Development: Design, develop, and maintain scalable Java-based applications using Spring Boot and other Java frameworks. Backend Development: Implement and optimize server-side logic, ensuring high performance and responsiveness to requests from the front-end. Frontend Development: Work with front-end technologies to create dynamic and responsive user interfaces. Database Management: Develop and manage complex queries and stored procedures using Oracle Database, ensuring data integrity and Security. System Integration: Collaborate with cross-functional teams to integrate different modules and systems seamlessly. Code Review & Optimization: Conduct regular code reviews and optimize existing code to improve application performance and maintainability. Troubleshooting & Debugging: Identify, troubleshoot, and resolve complex software issues in a timely manner. Documentation: Create and maintain detailed technical documentation to support the development process. Mandatory Skills Java/J2EE: Strong expertise in Java programming and J2EE architecture. Spring Boot: Extensive experience in using Spring Boot for developing microservices and RESTful APIs. Full Stack Development: Proficient in both front-end and back-end technologies, with a focus on Java Full Stack development and enterprise Security best practises. Oracle Database: Solid experience with Oracle databases, including writing and optimizing SQL queries. Strong problem-solving skills and the ability to work independently and in a team environment. Excellent communication skills and the ability to work effectively with cross-functional teams. Secondary Skills Front end technology skills ReactJS, AngularJS experience Experience in Unix / Linux / Mac environment Exposure to cloud environments / AWS & DevOps tools and techniques

Key Responsibilities: This role involves building strong business partnerships and managing relationships with key stakeholders while driving efficient... Responsibilities Business Partnership: Influences cross-functional team regularly. Begins to build and manage holistic relationships with select partners. Business Operations: Build, maintain and improve internal analysis and planning processes to more efficiently deliver for our business partners. All processes should be documented in the handbook. Technical Delivery: Drive end to end delivery processes with minimal guidance. Project Management: Run medium-sized projects that improve our ability to make better data driven insights or make the company more efficient. Communication: Target audience Sr. Manager, Director, Sr. Director and functional VP. Communicate and document technical details clearly to various stakeholders of different technical capabilities (VP of IT, Sales Operations, Software Engineer). Ensure that integrations are designed and implemented as reusable building blocks as appropriate to allow for more efficient integrations of a similar type. Align the Enterprise Architecture by building and maintaining key integrations that connect the GitLab Enterprise Application Ecosystem, from product ecosystem to cloud systems. Senior Integration Engineer Requirements Bachelor s degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience. 5+ years of application integration experience. Hands-on experience working with iPaaS tools like Workato, Mulesoft, Boomi, Tray.io etc. Hands-on Integration experience across enterprise systems: SalesForce, DocuSign CLM, Netsuite, Zuora Billing, Zuora Revenue, Coupa, Zip, Navan, Workday, ADP, eTrade etc. Hands-on experience working with one more RPA technologies: Ui Path, Automation Anywhere, Blue Prism, Camunda, etc. ELT/ETL & data transformation integration experience working with Snowflake, Redshift, Google Big Query, etc. Slack BOT & API Management experience. Familiarity with cloud-based technologies, such as AWS, Azure, or Google Cloud Platform. Strong proficiency in data querying languages (SQL), programming languages (Python, R), and data visualization tools. Skilled in working with various integration patterns and technologies such as REST, SOAP, JSON, XML, and other data formats. Configure, build, test, and deploy integration solutions on the integration platform. Collaborate with peers to write, review, and provide feedback on technical design proposals and participate in and contribute to code/configuration reviews. Partner with Enterprise Apps team for QA to ensure scalable tests, release plans and end user documentation. Be a self-starter, and thrive in a fast paced environment, customer centric and have the interpersonal skills necessary to manage business and technology relationships. Exceptional time management and prioritization skills, resilient under pressure, able to meet deadlines and able to work in a constantly changing environment. Exhibit strong security and confidentiality practices with systems that handle sensitive data. Multiple Integration certifications highly preferred.

Key Responsibilities: The role involves administering and configuring finance systems to support business processes while adhering to SOX-compliant change management... Job Description We are looking for an experienced Business Systems Analyst who will work with business stakeholders to identify, analyze, document, and refine detailed business needs of ranging complexity and scope. You will be responsible for designing functional solutions that appropriately meet business needs, reviewing test plans, and ensuring that test cases and results meet requirements. Responsibilities Technical Delivery : Ability to administer and configure finance systems applications to support business processes while adhering to SOX-compliant change management. Process Improvement : Accomplish improvements to finance processes that you support. Understanding the impacts of changes recommended and how to translate them into technical requirements. Document updated processes in the company handbook. Business Acumen : Understanding of core finance business processes of quote to cash, record to report, and procure to pay. Understanding of accounting principles and finance-related policies. Motivation for continuous learning in the area. Business Engagement : Engage with your team and stakeholders regarding their business strategy and objectives for automating and optimizing financial processes. Meet regularly with business partners to ensure that the financial applications are functioning as designed and supporting their needs. Leadership : Ability to manage your work to deliver on agreed dates and deadlines and communicate any risks or issues to those. Compliance : Supports data, security, and legal governance processes and adherence to guidelines between internal business units and systems in order to ensure efficiency and compliance with technical delivery. Business Partnership: Support Systems administrators and Managers regarding business strategy, go-to-market, functional strategy, spending initiatives, ad hoc financial analysis, and monthly, quarterly, and annual planning. Maintain robust relationships with select cross-functional partners. Project Management : Run small-sized projects that improve our ability to make better data-focused insights or make the company more efficient. Autonomy : Accomplish goals with moderate supervision from senior members of the team. Minimum Experience 3-5 years of experience in a system administration role ideally with an enterprise SaaS software model. BS degree in Computer Science, Cognitive Science, or relevant degree. Demonstrated success working in cross-functional teams to meet business objectives and influence colleagues, fostering robust working relationships. Ability for strategic thinking, with robust creative problem-solving and inquisitive skills. Able to train application users on new tools and changes to existing tools. Hands-on experience with business and financial software preferred. Salesforce, NetSuite, Zuora, and Coupa are a plus. Familiarity with SOX ITGC Compliance. Ability to thrive in a fully remote organization.

Key Responsibilities: This role serves as the primary IT contact for internal and external audits, ensuring compliance with policies and procedures including... Roles and Responsibilities Be the main point of contact for IT and assist on all internal and external audit teams where IT inquiry is required. Monitor activities of assigned IT areas to ensure compliance with internal policies and procedures including monthly, quarterly, and annual account and activity reviews. Assist in supporting current and future compliance related responsibilities (SOX, SOC2, ISO, SEC, etc.) Gather evidence required for internal and external audits. Develop IT General Control procedures and policies. Provide guidance in implementing ITGC controls. Reviews analyze and interpret controls for design and operational effectiveness to determine adherence to regulatory, contractual, and corporate policies and standards. Ability to manage Sarbanes-Oxley IT General Control testing and certification requests from Internal and External Auditors. Identifies, quantifies, tracks, and leads mitigation of risks and control exceptions and communicates results to department leadership. Supports and interprets information provided by Internal/External Audit for relevant compliance concerns. Make broad recommendations on improving compliance related processes and/or procedures as it pertains to the IT department. Partner with management, business teams, and/or data team to implement solutions. Requirements BA/BS in a business related field and/or equivalent years of education and experience working in a related field. 3-5 years experience in Information Technology or Information Security experience. Big 4 auditing experience is a plus. Identity Access Management tool/RBAC experience a plus. Experience testing controls and the documentation of those tests as it relates to frameworks such as COSO, COBIT, NIST Cyber Security Framework, and/or ISO 27001. Familiarity with common compliance standards (SOX, SOC2, PCI-DSS, GDPR etcCOSO, COBIT, NIST Cyber Security Framework, and/or ISO 27001.) and experience working directly with internal or external auditors for at least one of the listed standards. (previous external audit experience a plus). Excellent interpersonal, verbal, and written communication skills with the ability to communicate compliance related concepts to a broad range of technical and non-technical staff. Successful experience working, collaborating, and establishing credibility and relationships with senior leadership, colleagues, and clients. Demonstrated success working with internal audit, external auditors, outside consultants, and legal affairs. Certified Information Systems Auditor (CISA) and/or Certified Information Systems Security Professional (CISSP) preferred.

Key Responsibilities: The role entails designing, deploying, and managing IAM infrastructure, including user provisioning... Job Description We seek a skilled IAM Engineer with experience implementing and managing Identity systems to join our team. You will design, implement, and maintain our organizations identity and access management (IAM) systems in this role. You will collaborate with cross-functional teams to ensure secure and efficient access control, authentication, and authorization processes across our infrastructure. The ideal candidate will have a strong background in IAM technologies, possess excellent problem-solving abilities, and be proficient in implementing and managing IAM solutions. Responsibilities Design, deploy, and manage the identity and access management (IAM) infrastructure, including user provisioning, authentication, and authorization systems. Develop and enforce access management policies, procedures, and guidelines to ensure the confidentiality, integrity, and availability of information. Implement Enterprise-wide ID creation, modification, and deletion process, providing Role Based Access Control (RBAC) to various applications, systems, and multiple vendor SaaS applications. Collaborate with internal teams, including IT, Security, and HR, to integrate IAM solutions into the organizations systems. e.g. with our HCM system Workday. Implement identity lifecycle management processes, including user onboarding, offboarding, and periodic access reviews. Configure and manage user authentication mechanisms, such as Single Sign-On (SSO), Multi-Factor Authentication (MFA), and password management. Perform troubleshooting, root cause analysis, and resolution of issues and incidents related to IAM systems and processes. Stay up to date with the latest industry trends, best practices, and advancements in IAM technologies and standards. Document system configurations, procedures, and technical specifications to ensure accurate and up-to-date documentation of the IAM systems. Minimum Experience Bachelors degree in Computer Science, Information Technology, or a related field. Relevant certifications (e.g., CISSP, CISM, Okta Certified Administrator, SailPoint Certified Identity Engineer, Saviynt Identity Governance certifications) are highly desirable. Experience managing and supporting identity systems, such as Okta, Oracle IAM, Hitachi ID Identity Manager, Saviynt, and SailPoint. Demonstrated experience with industry-standard solutions in the IAM application space like OAuth, authentication, authorization, Security Assertion Markup Language (SAML), FIDO, FIDO 2, and OpenID. Knowledge of identity integrations with human capital management (HCM) systems like Workday or SAP SuccessFactors and comprehensive understanding of user life cycle processes with experience automating them. Proven experience working as an IAM Engineer, focusing on identity and access management, with expertise in Okta and hands-on experience with either SailPoint or Saviynt in enterprise-level environments. Strong knowledge and hands-on experience with IAM technologies, protocols, and standards (e.g., SAML, OAuth, LDAP), specifically within the Okta, SailPoint, and/or Saviynt ecosystems. Proficiency in configuring and managing IAM solutions, with a deep understanding of Oktas identity and access management capabilities. Familiarity with identity lifecycle management, access provisioning, and role-based access control (RBAC) concepts. Excellent problem-solving skills with the ability to analyze complex technical issues and propose effective solutions. Strong communication and interpersonal skills to collaborate with cross-functional teams and stakeholders. Ability to work in a fast-paced environment and manage multiple tasks with competing priorities.

Key Responsibilities: This role serves as a liaison between business units, technology teams, and support teams, analyzing current... Job Description Our client is looking for an experienced Workday Business Systems integration developer who will engage with business stakeholders in HR to understand their systems and user needs, drill into the details to analyze complex processes, and translate them into business and functional requirements. You will be responsible for documenting requirements, defining scope and objectives, systems configuration, testing, implementation, continuous improvement, and ongoing support. To ensure we provide optimal service, you will be skilled at business processes and methodologies, along with a solid analytical and data modeling background. Business Requirements & Analysis Participate in systems implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification, and resolution). Critically evaluates information gathered from multiple sources, decomposes high-level information into details, abstracts up from low-level information to a general understanding. Distinguish user requests from the true underlying needs to align with a macro vision and strategy. Business Solutions Design & Delivery Proactive and takes the initiative to gather information, investigate gaps/issues, identify potential solutions and present to both Business and IT stakeholders. Work closely with Vendors, Implementation Partners, Architects, Developers, and Business Units to ensure technical compatibility and user satisfaction. Facilitate review sessions with functional owners, subject matter experts, and end-user representatives. Oversee the project lifecycle for projects within HR and Legal systems. Work with various teams to develop project milestones and timelines for development, UAT, production validation, and go live. Ensure training and timely communications in accordance with project timelines. Engage other areas of HRIS such as security, reporting, and production and participate in change management support to ensure projects are addressed from end to end and the needs, interests, and success criteria of the business are met. Interface and partner with Business Management Teams. Ability to think critically, solve problems, make decisions and build trust across the organization. Excellent negotiation, in uencing, collaboration, communication, and presentation skills. Build and manage global teams. Guide and coach team members. E ectively remove blockers and mitigate project risks maximizing team productivity and ensuring delivery. Qualifications BS degree in Computer Science or related field and equivalent practical experience. 5 years of knowledge and related industry experience in one or more business domains with other HR HCM systems such as SAP or PeopleSoft. 3 years of experience implementing, configuring, customizing, and integrating one or more SaaS software (Eg: Workday, ADP, Salesforce, iCertis, Conga, Spring, NetSuite). Strong technical experience with XSLT, XTT, XML, and object-oriented development, including Java. Experience with Web Services and APIs (WSDL, SOAP, REST, and WS standards). Experience with building web services integrations (REST/SOAP). Understanding of Robotic Process Automation (RPA) is highly desirable. In-depth experience with Workday HCM, Benefits, Compensation, Talent management, Performance, Recruiting, Absence Management, Time tracking, Reports, Calculated fields, EIB, Workday Studio integration & Dashboard creation. Experience with the full lifecycle of both implementations, upgrades, and providing Workday Support. Strong Workday security, business process design, and integrations experience. Must exhibit strong security and confidentiality practices with systems that handle sensitive data.

As a Salesforce Consultant, you will be a client-facing expert, utilizing Stanza Softs full suite of solutions and technologies to deliver exceptional services. In this role, you will build strong client relationships as a trusted advisor, collaborating to create innovative solutions that address complex business challenges. Your work will focus on projects that integrate strategy, processes, technology, and information to improve efficiency, reduce costs, and enhance profitability and shareholder value. This position offers the chance to develop new skills, work across multiple disciplines, embrace new challenges, and gain valuable insights into various industries. Your primary responsibilities include System Configuration & Customization: Configure and customize Salesforce to align with business requirements, including setting up workflows, objects, fields, page layouts, and reports. User Management: Manage user access, profiles, and roles, and provide training and support to end users. Data Management: Oversee data imports, exports, and data integrity. Create and maintain data quality reports and dashboards. Support & Troubleshooting: Provide day-to-day support to users, troubleshoot issues, and ensure the system runs smoothly. Reporting & Analytics: Develop and maintain reports and dashboards to provide insights and support decision-making. Process Improvement: Identify opportunities for process improvements and implement changes to enhance efficiency and user satisfaction. Documentation: Maintain accurate documentation of system configurations, processes, and procedures. Technical and Professional Expertise Required Experience: Proven experience as a Salesforce Administrator or similar role. Certification: Salesforce Administrator (ADM 201) certification is highly preferred. Technical Skills: Strong understanding of Salesforce features and functionalities, including configuration, customization, and integration. Analytical Skills: Excellent problem-solving skills and the ability to analyze complex data and workflows. Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Attention to Detail: High level of accuracy and attention to detail. Must have: Salesforce Field Service, Service Cloud. Preferred Technical and Professional Expertise Familiarity of Salesforce platform, and Salesforce administration tools, such as Setup and Developer Console

Job Description As a Technical Writer on our Enterprise Applications team, youll create, maintain, and enhance documentation for our suite of IT services. This role requires a deep understanding of Enterprise application concepts and the ability to translate complex technical information into clear, concise, and user-friendly documentation for both Business and IT professionals. Create training content for a wide range of audiences with varying degrees of knowledge and experience. We expect you to have a proven track record of producing effective help content that drives business adoption by empowering users to effectively self-serve their learning objectives. We re looking for an individual who shares our passion about technical documentation and customer education. Help us train the next generation tech professionals with clear and crisp writing on technical topics that are elaborated in a simple and easy to understand way. What you will do ! Create technical setup guides, operational runbooks, handbook pages, FAQs, and technical white papers for client products and services. Incorporate structured content principles for single-source of truth. Create end-user documentation for new product launches and features across the teams for Enterprise Applications. Identify and close knowledge gaps alongside our application & Product teams. Contribute your product and content expertise to the development of eLearning materials including training videos, brochures, infographics, and other content. Effectively communicate and collaborate with internal stakeholders and subject matter experts to deliver engaging customer-facing content. Review success metrics across content delivery methods. What you will need 5+ years of Enterprise Application, security, and IT tech writing experience. 5+ years of experience in a writing role focused on end-user documentation for a technology company. Bachelors degree in English, Technical Communication, Computer Science, Information Technology, or a related field. Proven experience as a technical writer in the IT industry, with a strong portfolio of documentation samples. Technical proficiency : Strong understanding of IT concepts, systems, and technologies. Proficiency in writing structured content that uses variables and metadata to serve context-sensitive material to unique audiences. Experience supporting product release cycles in a fast-paced, ambiguous environment. Excellent writing skills : Content is clear, succinct, logical, and easy to understand. Strong organizational skills : ability to manage expectations and maintain focus. Curiosity is a bias to constantly question, dig deeper, and learn. Nice to have Experience writing Wiki style articles on wide range of tech topics.