Posted:1 month ago|
Platform:
Work from Office
Full Time
Technical Support & Troubleshooting: Provide L2 technical support for VIP users, desktops, laptops, and network devices (Firewall, Switches, Access points). Diagnose and resolve hardware, software, and connectivity issues. Assist in troubleshooting Windows high end laptops, Resolve advanced issues related to identity management, DNS, DHCP, and Group Policies. Provide advanced support for Office 365, VPN, and remote access solutions. Incident & Request Management: Handle escalated tickets from L2 support and provide timely resolutions. Document troubleshooting steps, resolutions, and root cause analysis in ticketing tools Prioritize incidents based on impact and urgency. Follow ITIL best practices for incident, problem, and change management. Network & Security Support: Assist with network troubleshooting (LAN, WAN, Wi-Fi, firewalls, VPN). Monitor system security, including antivirus, endpoint protection, and data backup. Work on access control issues, password resets, and multi-factor authentication (MFA). System Administration & Maintenance: Manage user accounts, permissions, and access control. Perform routine system updates, patch management, and software installations.
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